Search Results for 'ftp'

Hi,

Try to increase the WP-memory parameter, this is a guide
– https://forum.tagdiv.com/requirements-for-newspaper/
If needed contact your hosting provider for assistance with the preferred method. If there is still a problem, please send us an email at contact@tagdiv.com and provide admin login access, FTP and cPanel if possible as well. We will take a look at the issue. Include a link to this topic in the email.

Thanks

Hi,

The tagDiv composer and social counter plugin should be updated automatically when the theme is updated, this works for most users. Sometimes this fails it seems, we will gradually try to further improve this process. In case it fails, the plugins will be deactivated and you will have to update them manually, the rest of the theme plugins will also have to be updated manually.

@julingn That is unusual, so by deactivating the contact form 7 plugin or GDPR compliance plugin the issue is solved. The theme is compatible with both so there would be no conflict. We could take a look, send us an email at contact@tagdiv.com and provide admin access, FTP and cPanel if possible. Include a link to this topic in the email. Be sure to use the latest version of theme, theme plugins and WordPress.

Thanks

Hello,

Please first make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/
Alternatively you can try to install via ftp: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hi,

You can use the other, more reliable theme update methods
– https://forum.tagdiv.com/how-to-update-the-theme-2/
We and most users recommend the FTP method as the first choice in the matter. The automatic update may fail sometimes.

Thanks

Hi,

Try to increase the WP-memory parameter, this is a guide
– https://forum.tagdiv.com/requirements-for-newspaper/
If needed contact your hosting provider for assistance with the preferred method. If there is still a problem, please send us an email at contact@tagdiv.com and provide admin login access, FTP and cPanel if possible as well. We will take a look at the issue. Include a link to this topic in the email.

Thanks

Hi,

You could first check the theme system requirements panel
– https://forum.tagdiv.com/requirements-for-newspaper/
In some cases insufficient WP-memory caused 500 errors, increasing it solved the problem. Also check if the required PHP extensions are enabled, especially mbstring. Let us know. Once you make changes if required, attempt to update again, by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The composer and social counter should update automatically, if this does not happen for you, update them manually.
If you use a child theme, try to temporarily switch to the main theme and then update. Let us know what you find.

Thanks

Hello mecanicaonline,

I have inspected your website and I saw that you are using an older theme version. Please try to update it via FTP way to the latest version of it, clear all the caches and check the results. Remove all of the untested plugins and check the results.

Hope this helps and let us know how it goes!

Thanks.

Hello,

Please try to install the plugin via FTP or SFTP
You can find the plugin under the main theme package you download from envato.

Thank you!

Hi,

First you could deactivate all plugins by FTP, if you cannot access the wp-admin
– http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Then you should be able to access wp-admin. Deactivate and remove both tagDiv composer and social counter, install them from here
– https://www.screencast.com/t/pahaoV3WXi

Next check the theme system status panel, and this requirements guide
– https://forum.tagdiv.com/requirements-for-newspaper/
Insufficient resources could cause the 500 errors you get when trying to access wp-admin. If needed ask your hosting provider to increase the values of the parameters, especially the wp-memory. Let us know the results.

Thanks

Hi,

I would suggest that you disable all plugins by FTP
– http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Then try to login again if possible, clear the browser cache or try with a different cache as well.
If there is still a problem reinstall the theme by FTP, then check again
– https://forum.tagdiv.com/how-to-update-the-theme-2/

I found this similar topic also
– https://wordpress.stackexchange.com/questions/208878/login-page-error-cookies-are-blocked-due-to-unexpected-output

Thanks

Hi,

There are detailed theme install guides you can follow
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/
The FTP method is the most recommended because it is then most reliable in installing or for theme updates.

These are the theme requirements for the server and WordPress
– https://forum.tagdiv.com/requirements-for-newspaper/
These parameters can affect the theme installation and also how the theme works. You could contact your hosting and ask them to increase the, if necessary.

Thanks

Hello Emilie,

Make sure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, you should provide CPanel access to any further investigations. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello pablonunes,

ensure that you are using the latest version of the theme installed via FTP way, the version of TD Composer, please enable GD Library and

mbstring

for PHP on the server and also, try to set up the below code in .htaccess!

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Theresa Ream,

Please check our useful guide from here -> https://forum.tagdiv.com/install-via-ftp/

Thanks.

Hello ashishkumarsr,

Ensure that you are using the latest version of the theme installed via FTP way and also, the latest version of WordPress. Clear all the caches and check the results. All of these options should be there.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Try as many things as you can, temporarily remove all codes, at least we can rule that out. Try to re-install the theme again by FTP, maybe something happened during the update
– https://forum.tagdiv.com/install-via-ftp/

If nothing works, we could also take a look. Send us an email at contact@tagdiv.com and provide admin access, FTP and cPanel as well if possible. Include a link to this topic in the email. Let us know.

Hello Rohit Sharma,

Please keep in mind that we cannot help you for installing the theme via TeamViewer. Please read more carefully our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ You will succeed that because it is not difficult. Also, if you are not aware to do this yourself, please check here -> https://studio.envato.com/

Thanks.

Hi,

It seems that only the header is displayed, the rest is empty. Please check the theme requirements here
– https://forum.tagdiv.com/requirements-for-newspaper/
Re-install the latest version of the theme (8.7.5) by FTP, it is the most reliable method
– https://forum.tagdiv.com/install-via-ftp/
Update the theme plugins manually if needed, the composer should update automatically but sometimes it fails
– https://www.screencast.com/t/N2UOiiKkdBDA
Let us know the results.

Thanks