Search Results for 'ftp'

Hello JA,

This option should have to be available in WordPress. If the option is not there, try to make a new clean install from scratch via FTP way, clear all the caches and check the results. Also, check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello landerboss,

First of all, I will thank you for your interesting in our items! Notice that our theme is more powerful which has a lot of settings in the Theme Panel. I suggest you read again the whole theme documentation to familiarize with all of these elements. If you want additional customization and if the theme does not have any such an option for what you want to do, you need to have some CSS skills. For theme installing/updating please check here -> https://forum.tagdiv.com/install-via-ftp/ -> we recommend the FTP method because this is the surest method in this case. For installing the demo, please check here
-> https://forum.tagdiv.com/installing-demos/.

Hope this helps!

Good luck with your project!

Hello factografica,

The latest version of the theme is Newspaper 8.7.2 and the files changed in this version can be found here -> https://www.screencast.com/t/w0clY92SWyUS For more information about our changelog, please check here -> https://themeforest.net/item/newspaper/5489609?gclid=EAIaIQobChMIo668saLX2QIVGYrICh2JgA4MEAAYASAAEgJY0fD_BwE After each update, we recommend doing a full backup to your database to avoid losing all of your data and then update the theme via FTP way because this is the surest method in this case. Please check here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

We could take a look. Please send us an email at contact@tagdiv.com and provide admin login information, FTP access and cPanel if available. Maybe we can identify what exactly is causing the issue.

Before please check the theme system status parameters
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase them if necessary. Also test with no plugins active if possible, except theme plugins.

Hello,

Did you modify the mobile plugin code? By default this should not be the case. If not, please contact us via email at contact@tagdiv.com and provide wp-admin and cpanel/ftp so we can login and investigate.

Thank you!

Hello Jesse,

I have inspected your screens and I saw that thumbnails are do not exist in our theme, sorry! Should look like this -> https://www.screencast.com/t/Qn7obp1oso Please ensure that you are using the latest version of the theme, installed via FTP way, remove all of the untested plugins (WP Autoptimize, WP Rocket, etc) which can break the theme functionality, clear all the caches and check the results. Also, check the GD Library option to be enabled on your server.

Thanks for your understanding!

Hello,

Please download the latest version (8.7.2) from themeforest and then use the FTP method to update the theme. Afterwards, please make sure you update the theme plugins as well because they will not update automatically. Disable and delete the current ones you have installed now and then install them again from the theme plugins section.

Thank you!

Hello immamh77,

Please notice that any pos template can be used for Featured images and if you want a special template for video, you should choose one which allows you to add Featured Video from our list here -> https://forum.tagdiv.com/featured-image-or-video/
Regarding on weather widget, notice that I have tested on my side and this element works as expected. Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins which can break the theme, clear all the caches and check the results.

Thanks for your understanding!

Hi,

Indeed, make sure you are installing the theme properly, these are some guides
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/

– https://forum.tagdiv.com/whats-included/

Hi,

Maybe the theme did not update or install properly. Please download the theme package again and try again to install it, by FTP would be the most recommended method
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Deactivate and remove the tagDiv composer and multi-purpose plugins, then install them again from the latest theme package.

Additionally deactivate all other plugins, do not enter any code in the theme files, temporarily switch to the main theme if you use a child theme. Let us know the results.

Thanks

Hi,

@walt wise If you could send us an email at contact@tagdiv.com and provide admin login and FTP access to the testing domain where you have installed the latest version of the theme, we will investigate.

It is important that there are sufficient resources allocated by the server
– https://forum.tagdiv.com/system-status-parameters-guide/
Test with no other plugins except theme plugins active, or child theme active.

The latest update fixed the issues for the majority of users, if there are more issues we will identity them and fix them. We can take a look at the problems on your website, send us admin login details and FTP at the email address mentioned above. Make a backup before sending the email. Also include a link to this topic in the email.

Thank you!

Hi,

1. Indeed the default value is only a placeholder, it does not apply o the image. You need to enter the value you want in that field.

2. That is exactly what the issue was. No icons were loading on the actual page, despite them showing in the composer as you are building the page. As I mentioned the theme package was re-uploaded and the issue fixed. Currently there is no such problem anymore.

If you reinstalled the theme, clear all caching, including browser cache. Force refresh the page (Ctrl+Shift+R) and check the results.
In case there is still an issue, please send us an email at contact@tagdiv.com and provide admin login information, as well as FTP access. Make a backup of the website before. We will take a look.

Include a link to this topic in the email.

Thanks

Hello Anujsharma768,

Make sure that you are using the latest version of the theme, installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. Make sure that all of the plugins are updated to the latest version of them which come bundled with the theme’s packet.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello johnmiao,

Make sure that you are using the latest version of the theme, installed via FTP way, clear all the caches and check the results. -> https://www.screencast.com/t/xlZRtuPl6

Hope this helps!

Thanks for your understanding!

Hello gamingfront,

Sounds are not good, sorry! Ensure that you are using the latest version of the theme, installed via FTP way, remove all of the untested plugins which can affect the theme functionality, clear all the caches and check the results. All the Google Fonts from the theme were tested and should work as expected, without any problems. Try to make a new fresh install to another subdomain for testing and check the results. If the problem is still there, please let us know.

Thanks for your understanding!

Then something else is causing the website to load with no content. Please try and re-install the theme, if possible by FTP
– https://forum.tagdiv.com/install-via-ftp/
Do not make any modifications to the theme files after installing, if you use a child theme temporarily switch to the main theme. Leave only theme plugins active as well. There should not be any problem anymore.

If there is, please send us an email at contact@tagdiv.com and provide admin login information and FTP access. Make a backup of the website before. We will take a look at the issue.