Search Results for 'ftp'

Hello marcelo,

Make sure that you are using the latest version of the theme, installed via FTP way, clear all the caches and all of the untested plugins if you want to achieve best theme results. If you want to remove the related articles from post pages you should turn off it from Theme panel. Check the documentation here -> https://forum.tagdiv.com/related-articles-2/

Thanks for the message!

Hello bdundar,

All the required files should have to be in the main themețs packet which can be downloaded from Envato Market. You should install the theme according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for your understanding!

Hello eleclipse,

Notice that our theme has been fully tested and should works as expected, without any problems. Try to make a new clean install to another sub-domain for testing via FTP way and check the results. Remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the full FTP access and the link to this topic so we can quickly identify you.

Thanks for the message!

Hello PokerJokerHu,

A 500 error can have a bunch of causes but in usual debugging you would use such a guide: https://www.lifewire.com/500-internal-server-error-explained-2622938
Please access your files via FTP and try to rename the plugins folder and test again.

Thanks.

Hello Bharat Deo Sharma,

I suggest you make a new clean install from scratch via FTP way to another sub-domain for testing, clear all the caches and check the results. Also, make sure that you are using the latest version of the theme if you want to achieve better theme’s results. Also, check the PHP version for your dedicated server to be according to the following documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/
– https://forum.tagdiv.com/system-status-parameters-guide/
If the recommendation was to try on a new install of WordPress, maybe the hosting provider has such a service to offer. Or you could do it, some guides here
– https://codex.wordpress.org/Installing_WordPress
– http://www.wpbeginner.com/how-to-install-wordpress/

Thanks for your understanding!

Hello masdi,

Please make sure that you are using the latest version of the theme, installed via FTP way because this is the surest method in this case. Ensure that your Visual Composer is updated to the latest version of it, according to the latest theme packet whit come with the theme.

Thanks for the message!

Hi,

Now that is unusual, so the save settings button is not displaying
– https://www.screencast.com/t/ZVU10Hc5cM1
I would suggest at first to try and deactivate all plugins except theme plugins, check if this has any effect. Also check the theme systems status
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the resources as mentioned in then guide.
Ultimately you could try a theme re-install. By FTP would be the most recommended method
– https://forum.tagdiv.com/install-via-ftp/
Let us know if there still is a problem.

Thanks

Hello prismss,

I have inspected your website on mobile and the Menu items seem to work as expected, without any problems. More than that, I have inspected your source page and I saw that you have a lot of warnings and errors which can break this functionality at a certain time, as you can see here -> https://www.screencast.com/t/BWW0Uplyp Also, I have seen that you are using an old theme version and that’s why might appears some unknown issues as you can see here -> https://www.screencast.com/t/4itC7r7O Update your theme via FTP way because this is the surest method in this case -> https://forum.tagdiv.com/install-via-ftp/.

Thanks for your understanding!

Hi,

Changing the theme name would require you to modify the folder name and stylesheet name at least. Either update with WordPress or by FTP, both methods will require to remove the old theme. So you probably have to make the changes again
– https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks

Hello INSPIRELLE,

I have inspected your website and I saw that you have some errors on your console and also, it seems that you are using a lot of untested plugins as you can see here -> https://www.screencast.com/t/Ze2L08oa9w Very important is to use the latest version of the theme if you want to achieve best theme results. Also, I have noticed that you are using an old theme version -> https://www.screencast.com/t/jXkpgOLOhQ which can cause a lot of unknown issues. Please update the theme via FTP way according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Before each theme update, you should make a full backup to your database to avoid losing all of your data.

Thanks for your understanding!

Hello Micrograde,

First of all, I will thank you for your interesting in our items. So, the most important this is to make sure if you are using the latest version of the theme, installed via FTP way according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, check the status of the plugins to be updated to the latest version of them. Also, check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Please notice that our TD Composer has been fully tested with the default theme state and should work as expected, without any problems.
If the problem is still there, you should make a new clean install to another sub-domain for testing, use only the plugins that come bundled with the theme core files and check the results.

Thanks for the message!

Hello trisquelmedia,

Make sure that you are using the latest version of the theme and also, ensure that the theme has been fully installed via FTP way because this is the surest method in this case. If the problem is still there, I will recommend you to make a new clean install from scratch to another sub-domain for testing and check the results. Also, remove all of the untested plugins because all of these might interact with the theme core files and causes a lot of unknown issues.

Thanks for your understanding!

Hello,

I have inspected your website and I saw that your style CSS are not applying as should be. I have checked your console and I saw that you have a lot of errors on your console as you can see here -> https://www.screencast.com/t/joI6LzWYsJy I suggest you to make a new clean install from scratch via FTP way, clear all of the untested plugins if you are using something like this because all of these might interact with the theme core files and causes a lot of unknown issues, purge all CDN files if you are using the Cloudflare and check the results. Before each theme update/install please make a full backup to your database to avoid losing all of your data.

Thanks for your understanding!

Hello emceenetwork,

Please ensure that you are using the latest version of the theme installed via FTP way because this is the surest method, in this case, clear all the caches and check the results. Also, check all the plugins to be updated to the latest version of them if you want to achieve best theme results.

Thanks for your understanding!

Hi,

Much has changes since the version you are using. WordPress and theme should always be kept up to date. Each update will provide improvements.
We do not have a theme install department unfortunately, but you could try it yourself.
You could update the theme using this guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The FTP method would be the most recommended in the matter. Make a backup before, it is always recommended to do so.
Update WordPress (if you did not already) as well as the theme included plugins. Let us know if you should encounter any problems.
A thing to note is that the tagDiv composer plugin will be activated by default when you make the update. Visual composer specific elements may not display properly, deactivate the tagDiv composer if this happens.

Thanks

Hello LMPLMM,

Please make sure that you are using the latest version of the theme installed via FTP way because this is the surest method in this case. If the problem is still there, try to make a new clean install to another sub-domain via FTP way, clear all the caches and check the results. If the error persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for the message!

Hello tagdiv-da-beast,

Please notice that the latest version of the theme was fully tested and should work as expected, without any problems regarding on this, sorry! Try to make a new clean install from scratch via FTP way, clear all the caches, browser caches, remove all untested plugins and check the results. Also, purge all CDN files if you are using the Cloudflare System and check the results. If the problem is still there, please provide your website URL so I can take a closer look at it.

Thanks for your understanding!

Hello Jonte,

Unfortunately, your website it seems to works too slowly and I cannot investigate it your blocks, sorry! Please try to make a new clean install from scratch via FTP way to another sub-domain and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. If you are using some untested plugins, you have to disable all of them because these might interact with the theme core files and causes a lot of unknown issues. Best make a new clean install from scratch with the latest version of the theme and check the results.

Thanks for the message!

What error are you getting when the install fails?
It could be a memory allocation issue: https://forum.tagdiv.com/system-status-parameters-guide/
If all else fails, FTP is the the best choice: https://forum.tagdiv.com/install-via-ftp/

Thank you!

Hello,

I have inspected your website and I saw that on this page appears some div’s which are not coming from our theme as you can see here -> https://www.screencast.com/t/zNVySTgf06 Please try to disable all of the untested plugins, clear all the caches and check the results. If the problem is still there, you should make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core files and check the results.

Thanks for the message!