Search Results for 'ftp'

Hi,

Please try and reinstall the theme using this method
– https://forum.tagdiv.com/install-via-ftp/
Then try again while having only the plugins provided in the theme package active. If you have a child theme, switch to the main theme. All the parameters mentioned in the guide should be modified according to the documentation, please check that again.
After all this, if the theme panel is still not saving properly, please send us an email at contact@tagdiv.com and provide there admin login information. We will take a look and maybe identify why this is happening.
Also paste a link to this topic in your email. I will edit your previous reply and remove the login information because this is a public forum. You should not post sensitive data here on the forum.

Thanks

Hi,

@believer Please follow these guides to install the theme properly, depending on the install method you choose. Newspaper is a theme not a plugin, and needs to be installed accordingly
– https://forum.tagdiv.com/install-via-wordpress/
– https://forum.tagdiv.com/install-via-ftp/

Thanks

Hi,

Sorry I did not check the theme version. The background issue was fixed in the latest theme update and we had no other bad reports in this matter
– https://www.screencast.com/t/vUN6gqccZZnm
If you decide to update, please do it by FTP
– https://forum.tagdiv.com/install-via-ftp/
Check any custom code you might have in the theme panel related to this, or in a child theme. I have just tested the background ad in the version 8 and it is working properly. So it must be something in your case that is interfering with this function.

Thanks

Hi,

@awoodhams Not all files can be edited through the default editor. You can use FTP and locate the needed file in the theme folder. Then make the changes as shown in the screenshot.

@Vinay This will work for the author avatar, author name and the author website. It will not affect links you enter in the description box. I believe WordPress will strip this link property, even if you try adding it directly in the description field.

Thanks

Hello saustav,

Please notice that option is available for Newspaper 8.0, as you can see here -> https://www.screencast.com/t/W64bxsX6s I guess that your issue becomes from a bad theme installing. Try to reinstall the theme from scratch via FTP way, check the system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ clear all the caches and check the results. Should working.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello @schauvin and @pedromantovani,

I recommend you to make to make a full backup to your database and then, update the theme to the latest theme version which is 8.0 via FTP way and check the results. Clear all the caches and purge CDN files. If you are using some untested plugins which can interact with the theme core files, you should remove all of them and leave just only required plugins to be active and check the results. Also, check your dedicated server to be according to our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login information. FTP access may also be required so please provide this as well. We will take a look and try to identify the problem.
Also paste a link to this topic in your email, so we can identify you.

Thanks

Hello ztk,

I have inspected your source page and I saw that your HTML structure for your main menu is missing for your tacticaltalk.net, as you can see here -> https://www.screencast.com/t/9l9IC4xOl4I This issue might come from a bad theme installation. I recommend you to make a full back-up to your database and then try to make a new clean install from scratch via FTP way because this is the surest method in this regard. Clear all the caches and check the results. Also, ensure that you have selected your main menu items from panel, according to our documentation here -> https://forum.tagdiv.com/main-menu/

Hope this helps!

Thanks for your understanding!

Hi,

You could try manually installing the composer. Unzip the plugin and upload it by FTP to your plugins folder, in the wordpress installation
– http://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/

Thanks

Hi,

Maybe something went wrong during the theme installation. I suggest you reinstall the theme using this method
– https://forum.tagdiv.com/install-via-ftp/
Also a plugin could be causing this problem. You could uninstall all you plugins except the ones that are provided in the theme package, and clear any caching installed.

Thanks

Hello Wiesława Kłos,

First of all, please ensure that you are using the latest theme version, right installed via FTP way and then check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, all of these parameters are not correctly increased and that’s why you have some errors regarding on saving.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Nigel,

First of all, please ensure that you have downloaded the latest theme version from Theme Forest and then, ensure that your theme installing have been done via FTP way because this is the surest method in this case. For more information about demo installing, please check here -> https://forum.tagdiv.com/installing-demos/

Thanks for your understanding!

Hello planetcappe,

You will never get this problem if the theme will be right installed. I have made some tests on my side with a new fresh install and this problem does not exist. Please try to make a new clean install via FTP way because this is the surest method in this regard, clear all the caches and check the results.

Thanks for the message!

Hello planetcappe,

Ensure that you are using the latest theme version and also, make sure that are right installed it via FTP way because this is the surest method in this regard. If you are using the child theme, ensure that you have downloaded the latest version of it which come bundled with the theme core files and also, for more information about this, please check the documentation here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks for your understanding!

Hi,

The speed booster plugin is provided in the theme package. It can be installed like a normal plugin
– https://www.screencast.com/t/Y0VwAjW8lz0S
Or you can unzip the plugin and upload it manually by FTP in the plugins folder, in your wordpress install. Then go to the plugins section and activate it.

Thanks

Hello Teresa,

You should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it. I need to inspect your backend so I can make some tests and also, so I will be able to provide a more accurate response. Make sure that you are using the latest theme version installed via FTP and if you are using some untested plugins which might interact with the theme core files, please remove all of them and clear the caches.

Thanks for your understanding!

Hi,

Please deactivate all your plugins except the ones provided in the theme package, then clear any caching installed. Switch to the main theme if you are using a child theme. This will rule out any plugin interference, or modifications.
Lastly you could try a theme reinstall using this method
– https://forum.tagdiv.com/install-via-ftp/

Thanks

Hi,

Please try to reinstall the theme using this method
– https://forum.tagdiv.com/install-via-ftp/
Also deactivate all your plugins except the ones provided in the theme package, and clear any caching installed. Switch to the main theme if you are using a child theme.
Check as well the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/

Thanks

Hello Inma,

Please notice that the Post View Counter should work as expected with our theme with all of our required and tested plugins. I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues. I recommend you do a new fresh install from scratch via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, clear all of your caches, server caches, purge all CDN files if you are using the CDN system and check the results.

Hope this helps!

Thanks for your understanding!

Hello sanket3811,

Sorry for this inconvenient! Notice that we only recommend doing your theme installing via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Regarding on refund, I replied via another topic.

Thanks for the message!