Search Results for 'ftp'

Hello abst,

Ensure that your theme update has been correctly made via FTP way because this is the surest method in this regard. Also, if your problem is still there, you should remove all the untested plugins which can interact with the theme core files and causes a lot of unknown issues. Remove all fo them and check the results. For more investigations, you can provide your website URL so we can take a closer look at it.

Thanks for the message!

Hi,

I could not say why this is happening. You could try a fresh theme install
– https://forum.tagdiv.com/install-via-ftp/
Have only Visual composer and the Yoast plugin active, make the same configuration settings and test again with the Twitter card validator.

Thanks

Hello Sanusi,

Try to reinstall the theme via FTP way and install only the plugins that come bundled with the theme core files and rule out any conflicts and possible warnings. Please try to scan your website and check it to not be infected with some malware of spyware.

Thanks for your understanding!

Hello balipuspanewscom,

I have inspected your website and I saw that you have a problem with your links. I have made some deeper investigations on my end and I did not saw any problem with this section. The issue seems to come from your end. First of all, try to disable all of the untested plugins, leave just only the required plugins to active, clear all the caches and check the results. Also, if the problem is still there, you should make a full backup to your database and then make a new clean install from scratch via FTP way because this is the surest way in this regard, sorry!

Thanks for your understanding!

Hello vietory1,

I have made some tested on my side and this issue does not happen, sorry! Try to make a new clean install fro scratch, via FTP way, install only the plugins that come bundled with the theme packet and check the results. If you are using some untested plugins you should remove all of them because some of them might interact with the theme core files and causes a lot of unknown issues.

Thanks for the message!

Hello christixnnl,

Try to re-update the theme via FTP just like @laptinek and check the results.

Thanks for the message!

Hello DSLRMZ,

First of all, please ensure that you are using the latest theme version and then, check your plugins list and if you are using some untested plugins, you should remove all of them because one of them might interact with the theme core files and causes a lot of unknown issues, like this. After this, if the problem is still there, I suggest you make a new clean install from scratch via FTP way and install only the required plugins, clear all the caches and check the results. Also, if you will need more assistance in this regard, you should provide your website URL for further investigations.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

At the moment there are no errors in the console from what I can tell
– https://www.screencast.com/t/dpahVjhhBCXe
Please make sure that you are using the tagDiv composer on new pages. Do not edit previously created pages in Visual composer
– https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
You could also try a fresh theme reinstall by FTP
– https://forum.tagdiv.com/install-via-ftp/

Thanks

Hello thisisanfield,

First of all, please ensure that you are using the latest theme version, installed via FTP way. Also, if you are using some untested plugins which might interact with the theme core files, you should remove all of them, leave just only the required plugins to be active and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

That is basically what needs to be done to install the theme by FTP. Manually place the theme folder as specified in the guide, in the themes directory. You could make a back-up before, just to be safe. This step is recommended before updating
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Please let us know if you still have problems activating the theme after the reinstall.

Thanks

Hi,

You could try to reinstall the theme by FTP and then try the activation again
– https://forum.tagdiv.com/install-via-ftp/
If you still cannot activate it, please send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Also paste a link to this topic in your email.

Thanks

Hi,

You could try to manually upload the tagDiv composer editor in the plugins folder. Simply unzip the plugin and upload it to the plugins folder in your wordpress installation by FTP.
You can find more useful related information in this topic
– https://forum.tagdiv.com/topic/visual-composer-does-not-have-valid-header/
Please let us know if you still have problems installing the tagDiv composer.

Thanks

Hello Jfthai2015,

Sorry, but please notice that the theme should work as expected with the TD Composer and also, the Visual Composer. All of these builders has been tested with this plugin and you should bring best theme results if you are using them. If the problem is still there, you should make a new clean install from scratch and install only the theme via FTP way and also, only the required plugins and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello aleksandarcasual,

Now, do you have mobile theme activated on your website? First of all, please ensure that you are using the latest theme version installed via FTP way because this is the surest method in this regard. Install again the mobile theme and check the results. If the problem is still there, please let us know.

Thanks for the message!

Hello cbf99,

Check our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Thanks.

Hello,

You can try to install it using the cpanel or ftp. SImply access your plugins folder and move the plugin files to it. Here is a guide on how to install a plugin manually:
http://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/

The problem you are facing could be a permissions issue on your host/install: https://www.digitalocean.com/community/questions/wordpress-the-uploaded-file-could-not-be-moved-to-wp-content-uploads

Thank you!

Hello rgomez,

Please keep in mind that we provide theme support but we cannot make your website from scratch. Always, for each theme update, you should make a full backup to your database. For more information about our support policy, please check our documentation here -> https://forum.tagdiv.com/support-policy-2/ We recommend to do the theme update via FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ because this is the surest method in this regard.

Thanks for your understanding!

Hello pdamon,

Notice that you can automatically update your theme using the Envato Market plugin, according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ but we do not recommend to do this. Our recommended way for theme installing is via FTP way because this is the surest method in this regard and in that way you will avoid eventual problems which might appear.

Thanks for your understanding!

Hello betawin,

First of all, please ensure that you are using the latest theme packet which can be downloaded from Theme Forest and then, make a new clean install via FTP way, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Clear all the caches and check the results. Follow all the steps which are presented in our documentation and try to apply them for theme installing.

Thanks for your understanding!

Hi,

After further inspection of the Full Big Grid, it seems that the modules are not displaying properly. An important class is not applying when it should, that is why the modules have a different look. I could give you a code to fix it, like this
– https://www.screencast.com/t/3OWW8Gv5uM

.td_block_big_grid_fl_8 .td_module_mx25 {
padding-top: 14%;
}
.td_block_big_grid_fl_8 .td_module_mx19 {
padding-top: 28%;
}

But this should apply and work as intended by default. Maybe the theme did not install properly, you could try a fresh install using this method
– https://forum.tagdiv.com/install-via-ftp/
Or you can just use the code from above if it is working for you as well.

Thanks