- NewsmagInstall via FTP
- NewsmagNewsmag documentation
- NewsmagInstall via WordPress
- NewsmagHow to update the theme
Hello stax,
Please try to update your theme to the latest version of it which is Newspaper 7.5. Also, please make sure if you are using the latest version of required plugins which should be -> Visual Composer 4.12.1 and Social Counter 4.1. Do the theme update via FTP because this is the surest method in this regard, clear all your caches and check the results.
If your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, provide there the link of this topic so we can easily identify you.
Thanks for your understanding!
Hello maks,
First of all, please ensure that you are using the latest version of the theme and also, the latest version of required plugins which come bundled with the theme packet. Make sure that you installing theme has been made via FTP because this is the surest method in this regard. If you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins. Notice that the theme is fully tested with the Multiple categories filter and everything seems to work as properly and we do not have any bad reports in this regard.
Please try following my advice, clear all your caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page and also, so I will be able to provide a more accurate response. Provide there the link to this topic so we can easily identify you.
Thanks for the message!
Hello branch1,
This issue happens due to your unproperly theme installing. Please try to clear this and re-install the latest version of the theme via FTP because this is the surest method in this regard. For more information about this, consult here -> https://forum.tagdiv.com/install-via-ftp/
Hope this helps and let us know how it goes!
Thanks for the message!
Hi, have a huge problem. Bought the theme, but I´m not able to install it. Every time a get a message from WordPress saying “Are you sure you want to do this?” Well, yes, I am sure, but the only option I have is to go back. Honestly I never had that problem before with any other theme. I can also install every other theme, but not this (and yes, I unzipped it before, just remaining with the 8mb Zip file). So I uploaded it via ftp in the right place. But still can´t see it in my list of themes. What can I do? Or can I give you a login, so that you can take a look?
Best
Denny
Hello marketvex,
This error seems to be caused by your unproperly installing. Please try to make a new clean install from scratch, without any untested plugins which can interact with the theme core and cause a lot of unknown issues and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, please ensure that you are using the latest version of Visual Composer which come bundled with the theme and which is VC 4.12.1. Please try to follow my advice and update/re-install the theme via FTP because this is the surest method in this regard. For more information about this way, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/
Hope this helps!
Thanks for the message!
Hello gibbo78,
I have inspected your website, and I saw that it is working fine now. Also, I have checked your console, and I saw that you have a lot of js errors which can damage the healthy functioning of the theme, like this -> http://screencast.com/t/l35folEE Also, I notice that you are using some untested plugins which can interfere with the theme core files and cause a lot of unknown issues. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out any conflicting plugins. You should check all theme customizations because this type of problem which you presented above is not controlled by our theme, but only from your setup, even as the hosting provider explained you above.
If the problem is still there, you should try to make a new clean install via FTP only with required plugins and check the results. For more information about this method, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/
Hope this helps!
Thanks for your understanding!
I figured out how to install the theme Via FTP Filezilla & Cpanel. But it still doesn’t install with the WordPress theme installer like the other versions of the Newspaper theme.
However I encountered this problem. Here is the link for the video showing you that when I click customize theme in wordpress, it has a error saying: Fatal error: Call to undefined function mb_detect_encoding() in /home/newsboughcom/public_html/wp-includes/functions.php on line 2992
Here is the video showing you the result: https://drive.google.com/open?id=0B7CSSXvc0XZsZm96elVCckpSOWs
This is a fresh install.
Replied via email! Please let us know hoe it goes there and if you still have issues please provide also ftp access.
Thanks!
Well… if the old content is not actually there, and your dbase is optimized, and the info shows up on a mobile device, perhaps problem with mobile device cache not cleared.
It’s technically impossible for a site to show defunct content if no longer in dbase as dynamic site, unless it’s been “cached” someplace, like opcache, mod_pagespeed, CDN, Varnish, cache plugin, etc.
Obviously if you load up an old version of site layout, with, say content in old categories, no longer updated, that old content would show up again.
Do you have same issue switching to a default theme, view on mobile device? Then, reactivate this theme, visit again on mobile device?
Have you done normal house keeping like
a) optimize dbase to clear transients, such as with wp-optimize
b) resave permalinks to clear temp WP redirect cache
c) checked your site via FTP to see if you still have a caching folder with cached files
d) checked your htaccess file to see if you have links to cached files or cache redirects leftover from caching system?
All that can possibly be culprit.
Hello TranAnh134,
Notice that our theme can be updated via 3 methods, as you can see here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ If you want to use the automatically update for the theme you should use the B method. Also, notice that we recommend to update the theme via FTP because this is the surest method in this regard.
Thanks for the message!
Update: I manually switched the theme to another one using FTP, logged in to the wp control panel, deleted newspaper theme folder and installed it again.
It’s working now!!! 🙂
But I would like to know the reason, and would like to know was there any other solution than deleting and installing the theme again.
Thank you
Hello Kundurnews,
I have inspected your website and I saw that you have many errors in your console, as you can see here -> http://screencast.com/t/z8ZyxllV Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. If the problem is still there, please make a new clean install from scratch and install the theme via FTP method because this is the surest way in this regard. For more details, please consult here -> https://forum.tagdiv.com/install-via-ftp/ and here -> https://forum.tagdiv.com/smart-sidebar-2/
Notice that this feature is fully compatible with our theme and seems to work as properly until now, as you can see in our demo preview, here -> http://demo.tagdiv.com/newspaper/
Thanks for your understanding!
Hello paolopan,
Please ensure that you are using the latest version of the theme (Newspaper 7.5) and also, the latest version of required plugins which come bundled with the theme packet. So, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins. If the problem persists, please try to make a new clean install from scratch via FTP because this is the surest method in this regard. For more information, please consult here -> https://forum.tagdiv.com/install-via-ftp/
Hope this helps and let us know how it goes!
Thaks for the message!
Hello,
Please make sure you installed the the properly by using this guide: https://forum.tagdiv.com/install-via-ftp/ Then make sure you update your visual composer plugin to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and disable all other plugins except visual comsposrer, clear cache and reset cdn files.
If you use a child theme=, make sure you switch to the main theme to rule out any issues regarding the child theme.
Thank you!
its showing errors when uploading via ftp, please help
I sent you email my ftp
Thank you.
I will reply you my ftp.
Please advise where could we copy the CSS code for the menu used in this demo, including mobile menu code http://demo.tagdiv.com/newspaper_cafe/
We would like to copy and paste this code in our css file and reupload via ftp, rather then making edits via Theme panel.
Thank you
Hi,
Please make sure you have updated the theme properly, I suggest to do this via ftp – https://forum.tagdiv.com/newsmag-how-to-update-the-theme/
Also update the plugins provided with the theme(Visual Composer, Social Counter..). Here you can find an update guide for Visual Composer – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ the procedure is the same for all the plugins provided with the theme.
Let us know how it goes and if the issue persist after the update(the latest theme version is 3.2) please send an email at contact@tagdiv.com and provide wp-admin and ftp access. Also paste a link to this topic.
Thanks!
Hi,
Please disable all your plugins except Visual Composer, clear all the caches and check again if the issue is still there. Also disable any css/js minifications and purge your files if you use CDN.
Let us know how it goes and if the issue persist please send an email at contact@tagdiv.com and provide wp-admin and ftp access so we can take a closer look. Paste a link to this topic so we can identify you.
Thanks!
1. Update the theme via FTP: https://forum.tagdiv.com/how-to-update-the-theme-2/
2. Change image (How to set the avatar): https://forum.tagdiv.com/how-to-set-the-avatar/
Hello,
1. We do not have any reports of any slow down with our theme. We have lots of installs using the current version of the theme and we have no such reports from our users until now, so I think it;s safe to say that it is something on your end that is causing the issue. Please disable all plugins except visual composer, clear cache and reset cdn files. Then test again.
Also make sure you increase your system status parameters like so: https://forum.tagdiv.com/system-status-parameters-guide/
Let us know if you still have trouble with the admin panel
2. This is a wodpress issue that started from the latest update. WordPress will not allow you top delete any theme from the WP dashboard. You will have to use ftp. It’s a wordpress bug, not a theme bug.
Thank you!
Hello songhy,
Please ensure that you have properly installed the theme, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ via FTP because this is the surest method in this regard. Make sure that you are using the latest version of the theme which comes bundled ith the latest version of required plugins. If you are using some untested ones, try to disable all of them, leave just Visual Composer and install only the plugins that come bundled wit the theme and rule out any conflicting plugins. Also, after installing the theme, you should check your system status to have the right value for all parameters in order to achieve best results, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches and check the results.
Hope this helps!
Thanks for the message!
Him,
Try to re-upload the theme as tobbix did. there could have been something wrong when installing or updating the theme. Use ftp and replace the theme files. Use this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!
Hello soithong,
Make sure if you are suing the latest version of the theme and only the version of Visual Composer which come bundled with the theme packet. I recommend you doing a new clean install from scratch and install only required plugins, clear all your caches and check the results. You should update the theme and the plugins only via FTP because this is the surest method in this regard in order to bring best results. For more information in this regard, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ -> https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/
Notice that the Visual Composer is fully tested and compatible with the theme and until now we do not have any bad reports in this regard.
Hope this helps and let us know how it goes!
Thanks for the message!
