No search results were found in Documentation!
Hello mm-design,
Our theme do not requested any FTP folder has a security password, most of the time, those are host settings, so I believe that the host will be able to help you with this.
Our theme can be simple installed and activate using those guides:
How to Install Newspaper via FTP
How to Install Newspaper via WordPress (recomanded)
How to Activate the Theme
Thank you!
Hi,
I am trying to install the Newspaper theme on the staging area of a client but I am having the following issue:
– the FTP folder has a security password
– I have install WordPress without problems
– but the theme and plugins can not be activated properly, they required FTP credentials to be installed
– I input the credentials but there is no field for the folder password so it does not work
How can I fix the problem?
Here the link: https://new.wingateschool.com/
Thank you for the help.
M.
Hello,
Please try to reset the key and add it again -> https://www.screencast.com/t/Zt12bpyX
Also, please make sure is assigned to that domain -> https://imgur.com/jNAhRt0
If the problem is not solved after this, we can take a look at this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL/ cPanel/FTP and credentials
– a link to this topic to identify you
Thank you!
I deleted the folder named “td cache” from ftp. “TagDiv CSS Analyzer” is active again on the homepage. I ran “CSS Analyzer” again. My problem is solved now.
Thank you
B.Kerim
Hello,
I saw that you sent an email related to this problem, my colleagues will answer you, to shorten the waiting time, please also send us wp-admin and credentials and cPanel/FTP access.
Thank you!
Hi,
I would like to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hi,
I would like to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hi,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hi,
If you no longer can access the wp-admin section, then what you can do is to use FTP or cPanel and rename/delete the buddypress plugin.
I hope this helps you!
Hello,
The cache plugin was disabled.
I activated the Lite Speed plugin, deactivated the cache object, deleted the cache and deactivated the plugin.
I have entered via FTP to the files and there is no cache object file created (objet-cache.php).
There is no other plugin activated.
What do you want me to do now?
Hello,
I just checked and seems this website doesn’t have our theme, is a default theme. https://i.imgur.com/4RUlSvN.png
Please let me know if you remove it.
Also, if you don’t install it, you have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/
After installing the theme and activating it you will find in the Prebuilt websites all the theme demos and you can import whatever demo you want => https://www.screencast.com/t/6rf5g0Dxc0K
If you have a header template from Cloud Library, you can edit the logo and header with tagDiv Composer => https://www.screencast.com/t/zuhG8uGZe, select the header and you can remove the logo image/text and add a new logo =>https://www.screencast.com/t/WSquHPNqT https://www.youtube.com/watch?v=HXQQygkCCJo
If you have a standard template then you need to go in Theme Panel -> Header -> Logo and Favicon => https://www.screencast.com/t/jk2I1xs4FH2
Hope this helps you!
Thank you!
Be sure to check if you have an AMP plugin running as this will add redirection code to things like content.page/amp and this will update the htaccess file — also any redirection plugins that might have an automatic setting running to automatically update URLS.
Make sure not using any ‘nulled’ plugins off the web and not from the WordPress.org repo.
Also good to download the file via ftp, and inspect it. Resave with linux line breaks unless windows pc, make sure saved as UTF-8 format. Set permissions to read only, then check error logs to see what is trying to write to it and failing with read only permissions. (Cannot be corrupted if set to read only, vs write permissions need to be on to alter it.)
Hi,
I would like to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hi,
Please do a test only with tagDiv plugins.
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Thank you!
Hi,
Those 3 plugins are theme plugins and you can install them in 4 ways.
1. Install them from Newspaper > welcome section (only required plugins)
2. Install them from Newspaper > plugins
3. Install them from Plugins by selecting the plugin from the downloaded package
4. Setting the plugin manually using cPanel/FTP/File manager
Unfortunately, I do not know how WP Ceber is working, so I do not know exactly what is this plugin searching to check in other plugins.
Thank you!
Hi,
Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel/godaddy access URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hello,
Please check this topic https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ -> https://www.siteground.com/kb/403-forbidden-error/
Also, please let me know what host you have.
If the problem is not solved after this, we can take a look at this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL/ cPanel/FTP and credentials
– a link to this topic to identify you
Thank you!
Hello, after modify FS_METHOD in wp-config.php file and change plugin folder permission installation still fail.
No problem with FTP configuration, I can install other themes or plugins.
Thanks !
Hi,
Please don’t share your credentials on the forum. Send them via email contact@tagdiv.com Also, I checked and seems when I tried to install the plugin required FTP access, please try to remove this request and try after installing the plugins.
https://wordpress.org/support/topic/wp-requiring-ftp-access-to-install-theme-plugin/
http://kb.rolet.com/install-wordpress-plugins-without-ftp-access/
Thank you!
Hi,
I would like to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hi,
Maybe you have the ModSecurity enabled, please check this article to disable it https://support.hostinger.com/en/articles/1583370-how-to-disable-mod_security
f the problem is not solved after this, we can take a look at this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL/ cPanel/FTP and credentials
– a link to this topic to identify you
Thank you!
Hi,
Please try to do the update manually via FTP/cPanel -> https://forum.tagdiv.com/how-to-update-the-theme-2/ and do a full backup of all files and databases before updating.
Also, please try to update the theme without extra plugins activated during the installation, as this may interfere with the installation process.
Also, after the update please make the tagDiv plugins are installed, like tagdiv Standard Pack, tagdiv Composer.
Thank you!
Hi,
I would like to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
Hi,
I would like to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hi
Please provide only the wp-admin, my colleagues will tell you if they need ftp.
Thank you!
