Search Results for 'ftp'

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

That means, that you have set on that page an element that is creating this conflict, did you try only with theme plugins? if yes and the problem was still there, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

It can be a plugin that is interfering with the theme css.
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please make a test only if the theme plugins and if is not working, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

If you want to use auto ads for amp, this code need to be set in mobile theme in amp ads -> http://prntscr.com/pt3bmw
Only one code is need to be set in theme panel, the other one is a standard code and is already add in our theme -> http://prntscr.com/pkwtzh also the code need to be set only in AMP ads -> http://prntscr.com/pkwum2

If you want, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please make sure that you you re-save the permalinks -> http://prntscr.com/p8n6ep
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you

Hi Vanchiver,

So the theme panel is still if you have only the theme plugins? if yes, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi,

1. Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For page speed and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

2. You can update the theme using our guide from here -> https://tagdiv.com/update-newspaper-theme/ you can use option B via FTP/cPanel

3. For seo we recommend to use Yoast SEO Plugin, this is tested and is working with our theme -> https://wordpress.org/plugins/wordpress-seo/

4. There is no limit for the posts that you can publish.
If this is not what you mean, please provide some more details.

5. As long these are well configure and the theme is working properly, you can keep them.

6. Yes, you can use wordfence, many users are using wordfence without problems. Some times we recommend to set it in learning mode.

Thank you!

Hi,

Please make a quick test, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

On my install is appearing only once -> https://i.imgur.com/DdfjIdW.png

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

1. Our theme do not have any options for automatic updates, this can be some settings from your WordPress or hosts for automatic update.
The update should start only when you click on install version -> https://i.imgur.com/NWrxCje.png

2. Also there settings from theme panel should be save during the update, is possible that in you case to be something that was interfering or a plugin from theme to failed the automatic update from welcome screen.
If you want we can check this problem, for this you need to make on sub-domain a test website where to set your website and provide us access to it, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

We can look to see what is the problem for the second site, but for this we need access to wp-admin and cPanel, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and try to provide a better support. Include a link to this topic in the email.

Thank you for your understanding!

Hi,

An alternative is to add only the images for featured image using the media library and the rest of them you can upload using ftp in this way it will be upload only the original size.

Thank you!

Hi,

This is strange it should look like this ->https://i.imgur.com/jyvf1Jj.png
Please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If the problem persist, please set this code in functions.php -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php
add_action('admin_head',function() {
echo '<style>.td-gutenberg-editor .editor-styles-wrapper .wp-block {max-width:726px;}</style>';
});

Or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

I just check this on my install -> https://i.imgur.com/dvqT36r.png and these re the results -> https://i.imgur.com/CKqPyrl.png
Maybe is a plugin that is interfering with the theme settings or something.
If you want you can make some more investigations, but for this we’ll need admin access, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please do not replay in your topic, this will only delay the time until you get the answer, we answer in topics from oldest to newest.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If the problem persist, please set this code in functions.php -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php
add_action('admin_head',function() {
echo '<style>.td-gutenberg-editor .editor-styles-wrapper .wp-block {max-width:726px;}</style>';
});

Or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks