- NewspaperHow to Install Newspaper via FTP
- NewspaperNewspaper theme documentation
- NewspaperHow to Update the Newspaper Theme
Hi,
Please make sure that you set the system status as in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have a plugin conflict.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello.
all requirements are met by my hosting (Kinsta).
I had updated using method A), now I’ve tried again using FTP with the same result: the theme panel and cloud templates are not accessible and the memory spikes from 20% to 90% when td-cloud-templates plugin is active, even with all other plugins disabled!
Given the circumstances, I suppose the problem is with the plugin itself.
i’ve done that. I tried installig the cloud libaray plugin, and I get error after installation. my site won’t go till I remove it from my ftp. What may be the cause?
Hi,
I just checked the problem you mentioned but instead of that problem I see that you have the mobile theme on desktop -> https://i.imgur.com/zMdaoSw.jpg this is usually a cache problem.
Also is look that now the logo image is not find -> https://i.imgur.com/rFwrSy0.jpg
Make sure that you set an logo that is working, after that if there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look
Thank you!
Hi,
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins and amp, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi Calin,
Problem solved, Cloud Flare was the guilty.
1- Put CF in developper mode,
2- purge and turn off WP Super Cache,
3- update via FTP,
4- purge CF then turn dev mode off,
5- reactivate TagDiv composer, reactivate WP super Cache.
🙂
d2x.263.myftpupload.com
Thanks,most of the problems are resolved, still don’t understand why my social network icons display in the android footer but not in my mac.
At the bottom of my post, share button is on the android but not on the mac. Using Chrome.
Also, on my footer, where does it get my email address? It only has my website.
Hi,
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem persist, please set this code in functions.php -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php
add_action(‘admin_head’,function() {
echo ‘<style>.td-gutenberg-editor .editor-styles-wrapper .wp-block {max-width:726px;}</style>’;
});
Or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
@rstreng
Unfortunately, we cannot recreate this issue!
Can you provide wp-admin and CPanel/FTP access to your staging/dev site?
Please send an email at contact@tagdiv.com and also paste a link to this topic so we can easily identify you.
@cnanews
If you have custom modifications, I recommend to use one of the “classic update” methods (upload theme via wordpress, FTP or CPanel).
Thanks!
Do you realize some backups of your website using a plugin like Duplicator or alternatives?
If yes, you can set up a server environment on your own personal computer and import your website with your backup file and test in local. If you are on a Mac, you can use Local by Flywheel for instance. It does everything for you.
But if you don’t want to reinstall it and do not care about having a down time if you need to reinstall your website, just do a backup of your website and then try the update. If it works, no further action. If it does not work, just delete your website and then reinstall your saved package through SFTP.
Feel free.
Hi Therajdharma,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again
When tagDiv Composer is not working ->https://forum.tagdiv.com/tagdiv-composer-not-working/
If there is still a problem, please provide me a link to your website and some more details and screenshots.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Let me know the results!
Thank you!
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
So the problem persist when the theme is activate.
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.
If the problem persist, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello Calin,
I disabled all plugins except Tag Div, I put CloudFlare on pause, I transfered the files via FTP, but same result : blank.
I am going to open a ticket on CloudFlare’s support form just in case, till then do you have a tip for me ?
Thanks in advanced.
Hi,
Indeed the last version is 10.3.2 also if you are using Newspaper v10.2 then you can get the v10.3.2 from themeforest and update it without problems.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/ we recommend to use manually update via FTP/cPanel until the v10.3.2
Thank you!
Hi rzarate,
The page is empty -> https://i.imgur.com/xuCi49b.png
Please uninstall and delete tagDiv Composer and install it again from Newspaper > plugins, set the apy key clear all cache and check again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello,
I try to update to patch 4.9.4, but it fails. Here is what I do :
1- I turn off my cache plugin WP Super Cache.
2- I upload batch 4.9.4 via FTP.
3- As a result, my website turns blank.
4- I reactivate WP Super Cache, and I got an error message “a critical error has happened on your site” with a link that says “learn more about debugging” https://www.screencast.com/t/nDXOoXuCGC.
What did I do wrong ? Is it because I use Cloud Flare ?
Thanks in advanced .
i have purchased newspaper theme today from themefores and but after installing theme and tagdiv cloud library plugins my server get crashed everytime when disable this plugin via ftp then site is working fine but when enable cpuy load entry process and RAM usage goes to 90% of my dedicated hosting.
so i decided to disable that plugins after install newspaper pro demo and now my site is not showing logo and menu.
how to do? because i have already set all thing in theme panel option.
another problem is header code and footer code like google analytics is also not working while i have pasted in theme option.
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
Please clear all cache and if there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
