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Calin
tagDiv Staff

Hi,

If you are using a pro demo, the footer is a cloud template, then you’ll need to edit it from a page, for example, you can edit the homepage, click on edit with tagDiv Composer -> https://i.imgur.com/uweNRrc.jpg after that go down to the footer end edit it how you want (now you can customize the the whole web-page from fronted).
If this is not the problem please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

The theme need to be install using our guide from here -> https://tagdiv.com/how-to-install-newspaper-theme/

The child theme is provide with the theme package -> https://forum.tagdiv.com/whats-included/ -> https://i.imgur.com/APxQi4u.png this is set in code folder and can be set using ftp.

1. For theme activation you can use our guide from here -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
2. The weather API can be set using the guide from here -> https://forum.tagdiv.com/weather-widget/

Thank you!

Calin
tagDiv Staff

Hi,

Please install the theme via FTP -=> https://forum.tagdiv.com/newsmag-install-via-ftp/ also make sure that the theme requirements are set as in our guide from here – https://forum.tagdiv.com/newsmag-requirements-for-newsmag/

Let me know the results!
Thank you!

beautywarrior
tagDiv Member

Please let us know if you can look at file via ftp

Calin
tagDiv Staff

Hi,

Please note that in our guide there are more ways to update the theme, the update option was add only in latest version of Newspaper v10, please try to update using FTP/cPanel, but first make a full backup to your website.
-> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Calin
tagDiv Staff

Hi,

Please do not share your licence key on forum.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please reset the licence from theme panel -> https://i.imgur.com/ugB1RYv.png and try again, using our guide:
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Calin
tagDiv Staff

Hi,

Please try the other method, using FTP -> https://forum.tagdiv.com/install-via-ftp/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you

Calin
tagDiv Staff

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also please try to update the plugins manually from Newspaper> plugins.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi ironoak,

If you checked all steeps from above and there is still a problem, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. Also provide as many details you can about this problem.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If the problem persist, please set this code in functions.php -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php
add_action('admin_head',function() {
echo '<style>.td-gutenberg-editor .editor-styles-wrapper .wp-block {max-width:726px;}</style>';
});

Or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

odiasura
tagDiv Member

Also, my site is on wordpress.com. I have no access to the files via ftp.

Calin
tagDiv Staff

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

45Admin
tagDiv Member

Thanks for your help.

With regards to the breadcrumbs issue, I would expect the category level of the breadcrumbs that reads ‘Opinion’ to be clickable in this example:
https://kku.557.myftpupload.com/opinion/what-is-bedroom-pop
Is there something I need to update in the admin panel?

And with regards to the images- on the archive listing pages we wanted a 2 column grid. In your template system it would have made sense to use either of the modules M1 to M5 for this sort of layout, however the images always looked really blurry on higher res monitors. When I actually investigated, I could see that module M1 & 2 were generating the crop sizes 324x160px standard & 648x320px retina, and module M3, 4 and 5 were generating 324x235px standard and 648x470px retina crops. A standard 13″ MacBook has a default resolution of 2560×1600, so the 648px retina crop just doesn’t seem large enough for a 2 col grid where the image will need to fill 50% width of the site, even if your overall site container were capped at 70 or 80% of the screen. The only way I have been able to get the images to look sharp on higher res monitors has been to use one of the full width module layouts (in this case M14) and override it’s default layout in the CSS so that the modules actually collapse to a smaller grid. This just doesn’t seem very practical, as I would have preferred the module layouts to work better for all screen sizes ‘out of the box’. Anyway I’m not sure you’ll be able to offer any further assistance for that issue, as obviously the image crop sizes are currently fixed, but if you can advise on the breadcrumb query that would be appreciated.

ludyma
tagDiv Member

Hello, Calin. Download the home page of sport from the cloud and when I try to change the header graphic I cannot, renaming it by ftp or in any way, I can’t find where to modify that parameter that the CSS brings as I show you, what can I do?

Homepage – Sports PRO

Calin
tagDiv Staff

Hi,

These are rare cases that need to be investigate in order to can provide an answer an solution.
We made more tests for this problem and we can not recreate it on our side.
If you want, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If the problem persist, please set this code in functions.php -> wp-content/plugins/td-composer/legacy/Newspaper/functions.php
add_action('admin_head',function() {
echo '<style>.td-gutenberg-editor .editor-styles-wrapper .wp-block {max-width:726px;}</style>';
});

Or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

ZLB0712
Participant
#0

Please see the picture
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Calin
tagDiv Staff

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme, cache plugin or CDN, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

For the share problem, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme, cache plugin or CDN, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Hi, if you modified the single post template and you want to set the original one, you can download it again from tagDiv Cloud Library.

Thank you!

iceman2020
Participant
#0

Re dev website: http://6h5.fd6.myftpupload.com/

I’m able to edit the cloud header template just fine using the TagDiv Composer, but when I try to edit the cloud footer template the TagDiv Composer does not load – I just see a bunch of shortcodes in the default WordPress editor, with no ability to open the Composer.

The same happens when I try loading a different cloud footer template. Any suggestions?

sp

Calin
tagDiv Staff

Hi,

Please enable all theme plugins, and make sure that the theme requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps, also please double the wp memory limit.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff

Hi,

There is no need need for a save button, the data will be save after key-up.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme, cache plugin or CDN, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

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