- NewsmagInstall via FTP
- NewspaperHow to Install Newspaper via FTP
- NewspaperNewspaper theme documentation
- NewsmagNewsmag documentation
- NewsmagInstall via WordPress
- NewsmagHow to update the theme
- NewspaperHow to Update the Newspaper Theme
Hi,
First please make sure that the theme was install as in our guide -> https://tagdiv.com/how-to-install-newspaper-theme/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Let me know after you made all the theme requirements and you checked a plugin conflict with non theme plugins.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hi,
Please notice that if you are use the woocommerce shortcodes in tagDiv Composer is no need to set the shop page in Woocommarce.
Also setting a page as shop page this will be made/convert by Woocommarce plugin in a shop page without displaying the content from it.
Those are two different ways to this play the shop page.
Shortcodes included with WooCommerce ->https://docs.woocommerce.com/document/woocommerce-shortcodes/
If there is still a problem, you can make a backup to your website and you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hola mi nombre es Fabián, tengo problemas al activar plugins del theme Newspapper 9. He podido hacer la instalación correctamente, pero mi sitio se va blanco. Desde FTP he cambiado el nombre de la carpeta para poder ingresa al wp-admin. ¿Podrían ayudarme para saber cuál es el problema? Gracias.
Hi,
In major cases, that problem appears when the theme was not correctly installed! Before this migrating, we recommend making a full backup to your database to avoid losing all of your data and then, install the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, for more details about appearing of this problem, please check the following topic from here ->
https://wpfixit.com/wordpress-error-the-site-is-experiencing-technical-difficulties/ because it might be useful for you.
Thank you!
Hi,
We’ve tried to keep our documentation up to date for the child theme and for the rest of the theme functionality.
Since Newspaper v9.7 the theme functionality was moved in ta-composer and the child theme was working only with style.css and functions.php; but now in the last version ( Newspaper v9.7.4 ) the child theme is working again like before and the files from td-composer plugin can be set in the child theme -> https://forum.tagdiv.com/the-child-theme-support-tutorial/
We recommend to set the child theme via FTP, also if you are using the envato api, there can be a little delay until you’ll receive the available update.
Thank you for your understanding!
Hi,
i had v9.7.3 and child theme from your package uploaded through ftp and it does not work.
So i updated theme version but child theme didn’t work.
I tried to zip the child theme file and to upload through wp admin panel and now it works.
I suggest you to provide to users child theme zipped and to update your documentation.
I registered the theme with api, why i did not see the available update?
Regards
Hello !
If everyone has followed the guide first please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
We are working as fast as we can to solve your issues ! We are sorry for the inconvenience !
Thank you !
Hi,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thanks
Hi,
So you deactivate all non theme plugins, clear all cache and the option for responsive version is still not working? please make sure that you made the update according to our documentation -> https://tagdiv.com/update-newspaper-theme/ and all theme plugins are updated, if you made all those steeps and the problem persist, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello !
We are sorry for the inconvenience created.
Please make sure that you do have a backup before you make an update. Also it is indicated to have a test website in order to see how the theme or any new update you do reacts to your modifications. We test our products before each update but we cannot know what are the actual modifications you make on your website. Also, there could indeed be unforeseen circumstances in certain conditions that could have slipped pass testing. We do not claim to be perfect.
We are here to help you and we do our best to offer support for our clients. We have to investigate this issue properly and see why this happens.
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email. We will do our best to help you and fix your issue !
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hello !
We are sorry for your inconvenience !
It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ?
Also you have to install the new child theme wich is found in the archive that comes with the update.
If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Also take a look at our updated documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/
Thank you !
Hi,
Please make sure that you have the last version of the theme, Newspaper v9.7.4, clear all cache and deactivate all non theme plugins, if there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and provide as many details you can and some screenshots with this problem if is possible.
Thank you for your understanding!
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hi there!
before I begin, the problem fixed itself (I don’t know how)
When I updated to the last version of the Newspaper theme (9.7.4), there was an “ajax error” in the td-composer plugin. After many attempts that were from uploading the file via wp plugin uploader, until manually uploading it via SFTP, it kept giving me the same error. In all attempts I deactivated all the plugins that were in my site.
The only way I could “succesfully” upload the plugin was via SFTP, but when I tried tu activate it in the theme panel it gave me the same error “ajax error”. but when I tried to activate it in the wp plugin panel it worked!… after more than an hour it just worked, it fixed itself. And I dont know how or why.
And that’s what I wanna know, why? what was the reason I was having the “ajax error” on the theme panel, or the 503 bad gateway on the wp plugin panel when I tried to upload it.
By the way my site runs incredible slow (and I don’t why either), but thats another topic I think.
for the record, my site is https://www.fuelcarmagazine.com
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hi @brucearisteo,
Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you!
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
Hello !
Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Thank you !
