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Vlad S
tagDiv Staff
Plugins won't update on staging site - reply
#305272
Jul 16, 2019 at 9:32 am

Hello !

Please try updating them via FTP, this should definetly do the trick.

Let me know how this worked out !

Thank you !

Vlad S
tagDiv Staff
Plugins-inst PROBLEM - reply
#305186
Jul 15, 2019 at 3:45 pm

Hello !

Please make sure that all of the steps found here are done: https://tagdiv.com/newspaper-theme-requirements/ If the problem still persists please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Ads not showing in only one article. - reply
#305184
Jul 15, 2019 at 3:41 pm

Hello !

I’ve tried all the posibilities and unfortunately I cannot get it to render on our side.

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Custom Header overruling mega menu plugin - reply
#305177
Jul 15, 2019 at 3:32 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
White Space Mobile & Updated Post Date - reply
#305153
Jul 15, 2019 at 2:21 pm

Hello !

The white spacing issue seems to be very strange, on mobile emulators works fine everywhere, on mobile devices it shows the white space. Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

I’m sorry, here is the CSS to bold out the last updated text:

.last-updated {
font-weight: bold;
}

I hope this was more helpfull !

Thank you !

Calin
tagDiv Staff
we can’t save any new option from the newspaper theme - reply
#305151
Jul 15, 2019 at 2:14 pm

Hi @sjoyner and @eloygiles,

If you tried the above suggestion and the problem still persist, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you for your understanding!

Calin
tagDiv Staff
EXPORT / IMPORT – not very complete - reply
#305147
Jul 15, 2019 at 2:06 pm

Hi,

I’ve made some investigation for EXPORT / IMPORT problem and indeed there is a issue, if you want you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and fix this problem. Include a link to this topic in the email.
This problem will be fix in coming updated.

Thank you for your understanding and sorry for the inconvenience!

Vlad S
tagDiv Staff
weather - reply
#305144
Jul 15, 2019 at 1:59 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Revolution Slider not displaying on page as specified - reply
#305131
Jul 15, 2019 at 1:15 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
tagDiv Composer Installation Error 500 - reply
#305087
Jul 15, 2019 at 10:43 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Custom font in widget - reply
#305069
Jul 15, 2019 at 9:45 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Header composer: how to put search icon in menu - reply
#304898
Jul 12, 2019 at 3:41 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

paula_ncs
Participant
category do not show up in gutenberg - topic
#0
Jul 12, 2019 at 3:00 pm

Hi,

not sure if it’s related to the theme but in gutenberg i cannot access all categories to assign to my posts (stops after the first ones in alphabetical order). I works using pluggin to revert back to classic editor but it’s a burden i cannot afford.

I search everywhere, tried what i could around “show_in_rest” and stuff like that in ftp files etc. but i couldnt resolve

anyone can help?

thanks much

Vlad S
tagDiv Staff
Revive Ad Server – Leader Banner Monetization - reply
#304722
Jul 11, 2019 at 4:47 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Simion C.
tagDiv Staff
Cant install required plugin "tagdiv" - reply
#304695
Jul 11, 2019 at 3:30 pm

Hi,

Please read the theme requirements guide carefully – https://tagdiv.com/newspaper-theme-requirements/
If needed you could contact the hosting provide and ask them to configure the server and wordpress parameters as mentioned there. There will most likely be problems if there aren’t sufficient resources, especially wp-memory (we recommend 256M).

In case everything is set correctly and the problem remains, we could take a look at it. Please send us an email at contact@tagdiv.com and provide the website and admin login. Also cPanel or FTP if possible. Include a link to this topic in the email.

Let us know.
Thanks

Vlad S
tagDiv Staff
How do I reduce space between elements? - reply
#304637
Jul 11, 2019 at 10:36 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Slider Revolution not changing Slides - reply
#304620
Jul 11, 2019 at 9:01 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Cloud post template not working - reply
#304539
Jul 10, 2019 at 3:56 pm

Hello !

Please check here to make sure that the template is set up: https://www.screencast.com/t/Y43BXPauh41y

If the problem persists please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
Footer Placement - reply
#304521
Jul 10, 2019 at 2:58 pm

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Vlad S
tagDiv Staff
color not change - reply
#304482
Jul 10, 2019 at 11:42 am

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Calin
tagDiv Staff
Update errors from 9.7.2 to 9.7.3 - reply
#304302
Jul 9, 2019 at 2:58 pm

Hi,

Replacing the tdc_map.php should remove the condition for the elements that are not show in TagDiv Composer if you are using the WPBakery, please make sure that you’ve clear all cache after you make those changes.
Also if you have the child theme activate the there are some settings that will not apply, those will be set on default.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff
Outside of viewport on mobile - reply
#304296
Jul 9, 2019 at 2:55 pm

Hi,

Please make sure that you clear all cache after you made the changes.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Vlad S
tagDiv Staff
Update Newspaper from 9.7.2 to 9.7.3 - reply
#304210
Jul 9, 2019 at 11:41 am

Hello !

Please make sure that you have followed all the steps here: https://forum.tagdiv.com/how-to-update-the-theme-2/ Also you will have to update your plugins too: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/

If you are certain that all of the steps above have been done please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Calin
tagDiv Staff
Error at zones: 5(models) : 0(dom). - reply
#304206
Jul 9, 2019 at 11:33 am

Hello,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Please check this article about when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Calin
tagDiv Staff
how to place side bar (widget) on tag div composer. - reply
#304188
Jul 9, 2019 at 10:35 am

Hi @isagachie,

This problem of compatibility will be fix in the coming update.
If you need the tdc_map.php file from the prev version you can get it from here http://www.filedropper.com/tdcmap all you need to do is to replace the file with the one from the theme; if you need help with this, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look and change those files. Include a link to this topic in the email.

Thank you!

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