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Hello,

It was already on overlay and still not working.
how can I dowload the pre-built version of the header template 32, logo: NARRATIVE
I think it will be easier for me.
Every other template works excepted this one.

ps: you sent me the influencer screenshot while mine it’s the NARRATIVE header. Mine doesn’t have the top menu just the logo at the top.

Hi Bettina,

The template I’m using is the same for all category pages and the header is set as a global header. We’ve tried clearing the cache, updating plugins, and a handful of other things, but the template still isn’t working.

I want to share an update on resolving an issue I encountered, hoping it can assist others who might face a similar challenge and spend a considerable amount of time troubleshooting it. Although it is essential to first consider the recommended steps provided by the TagDiv support team, my solution might be an additional resource.

I discovered that a modal popup embedded in my footer was the culprit. I suspect that something went awry during a recent upgrade. This embed consisted of custom code, replicated from a text on a composer page. I had a Gravity Forms embedded on this page for a newsletter signup. Initially, I created the modal popup page using the Gravity Form shortcode and copied the composer code. However, it is crucial to note that I copied this code via the “edit” option, not “edit in composer,” into the custom code box for my modal popup in the footer.

For reasons I couldn’t initially understand, this was generating an error: Error at zones: 6(models) : 7(dom). I resolved the issue by manually entering the footer and deleting the text in the custom-code=”” field, then saving the file. This allowed me to access the footer via composer and make the necessary adjustments to the pages.

Interestingly, I pinpointed the error to the footer through a process of elimination. While in composer, I first changed the header to “no header” but still encountered the same error. It was only when I selected “no footer” that the error disappeared. This revelation led me to the conclusion that the error originated in the footer.

I believe the modal pop-up custom code triggered this issue. I’m sharing this experience in the hope that it might streamline the troubleshooting process for others facing similar challenges.

Lastly, I want to express my gratitude to the TagDiv staff. Their diligent support in navigating the intricacies of a complex yet powerful theme like Newspaper, which I consider to be one of the best available, is immensely appreciated.

Shows: [tdb_header_logo align_vert=”content-vert-center” align_horiz=”content-horiz-center” image_width=”eyJwb3J0cmFpdCI6IjIyMCJ9″ media_size_image_height=”99″ media_size_image_width=”300″ image=”766″ image_retina=”766″]

[tdb_header_menu mc1_title_tag=”p” main_sub_tdicon=”td-icon-down” sub_tdicon=”td-icon-right-arrow” mm_align_horiz=”content-horiz-center” modules_on_row_regular=”20%” modules_on_row_cats=”25%” image_size=”td_324x400″ modules_category=”image” show_excerpt=”none” show_com=”none” show_date=”” show_author=”none” mm_sub_align_horiz=”content-horiz-right” mm_elem_align_horiz=”content-horiz-right” inline=”yes” menu_id=”66″ mm_align_screen=”yes” f_elem_font_family=”” f_elem_font_size=”eyJwb3J0cmFpdCI6IjExIn0=” mm_width=”1300″ mm_subcats_bg=”#ffffff” mm_elem_border_a=”0 1px 0 0″ mm_elem_padd=”eyJhbGwiOiIycHggMjJweCIsInBvcnRyYWl0IjoiMCAxNHB4In0=” mm_sub_padd=”eyJhbGwiOiIxNnB4IDAiLCJwb3J0cmFpdCI6IjE0cHggMCJ9″ f_title_font_size=”eyJhbGwiOiIxNSIsImxhbmRzY2FwZSI6IjE0IiwicG9ydHJhaXQiOiIxMyJ9″ f_title_font_line_height=”1.2″ art_title=”3px 0″ f_mm_sub_font_size=”eyJhbGwiOiIxMyIsInBvcnRyYWl0IjoiMTEifQ==” mm_child_cats=”10″ mm_elem_border=”0 1px 0 0″ mm_height=”eyJhbGwiOiIzNDUiLCJsYW5kc2NhcGUiOiIzMDAiLCJwb3J0cmFpdCI6IjI0MCJ9″ mm_sub_width=”eyJsYW5kc2NhcGUiOiIxNjAiLCJwb3J0cmFpdCI6IjE0MCJ9″ mm_padd=”eyJwb3J0cmFpdCI6IjE0In0=” modules_gap=”eyJwb3J0cmFpdCI6IjE0In0=” elem_padd=”eyJwb3J0cmFpdCI6IjAgMTJweCJ9″ f_elem_font_line_height=”eyJwb3J0cmFpdCI6IjQ4cHgifQ==” video_icon=”eyJwb3J0cmFpdCI6IjI0In0=” all_modules_space=”26″ tds_menu_sub_active=”tds_menu_sub_active1″ tds_menu_sub_active2-line_color=”” tds_menu_active=”tds_menu_active1″][tdb_header_search inline=”yes” toggle_txt_pos=”after” form_align=”content-horiz-right” results_msg_align=”content-horiz-center” image_floated=”float_left” image_width=”30″ image_size=”td_324x400″ show_cat=”none” show_btn=”none” show_date=”” show_review=”” show_com=”none” show_excerpt=”none” show_author=”none” art_title=”0 0 2px 0″ all_modules_space=”20″ tdicon=”td-icon-magnifier-big-rounded” icon_size=”eyJhbGwiOiIyMCIsInBvcnRyYWl0IjoiMTgifQ==” tdc_css=”eyJhbGwiOnsiZGlzcGxheSI6IiJ9LCJwb3J0cmFpdCI6eyJtYXJnaW4tdG9wIjoiMSIsImRpc3BsYXkiOiIifSwicG9ydHJhaXRfbWF4X3dpZHRoIjoxMDE4LCJwb3J0cmFpdF9taW5fd2lkdGgiOjc2OH0=” modules_on_row=”eyJhbGwiOiI1MCUiLCJwb3J0cmFpdCI6IjUwJSIsImxhbmRzY2FwZSI6IjUwJSJ9″ meta_info_horiz=”content-horiz-left” form_width=”600″ input_border=”0 0 1px 0″ modules_divider=”” form_padding=”eyJwb3J0cmFpdCI6IjIwcHggMjBweCAyMHB4IiwiYWxsIjoiMzBweCJ9″ arrow_color=”#ffffff” btn_bg_h=”rgba(0,0,0,0)” btn_tdicon=”td-icon-menu-right” btn_icon_pos=”after” btn_icon_size=”7″ btn_icon_space=”8″ f_title_font_family=”” f_cat_font_family=”” f_cat_font_transform=”uppercase” f_title_font_weight=”” f_title_font_transform=”” f_title_font_size=”13″ title_txt_hover=”#4db2ec” results_limit=”6″ float_block=”yes” icon_color=”#000000″ results_border=”0 0 1px 0″ f_title_font_line_height=”1.4″ btn_color=”#000000″ btn_color_h=”#4db2ec” all_underline_color=”” results_msg_color_h=”#4db2ec” image_height=”100″ meta_padding=”3px 0 0 16px” modules_gap=”20″ mc1_tl=”12″ show_form=”yes” f_meta_font_weight=”” h_effect=”” results_msg_padding=”10px 0″ f_results_msg_font_style=”normal” video_icon=”24″ modules_divider_color=”” modules_border_color=”” btn_padding=”0″ form_border=”0″ form_shadow_shadow_offset_vertical=”3″ results_padding=”0 30px 30px” btn_bg=”rgba(0,0,0,0)” icon_padding=”eyJhbGwiOjIuNCwicG9ydHJhaXQiOiIyLjYifQ==”]

Thank you for the reply.
I disabled WP chache plugin, and the problem seems to dissolve. Apparently the plugin does not work well with the Theme.

On more question: how can I edit the mobile view of the page to include a header?
Right now it features a default header of Newspapoer (at logo size).

Hi, Bettina!
I turned off all plugins and it did not give results
We found out that on the two problem page templates: the product category and the store’s main page, if we remove the Woo Menu Cart element from page, the Add to cart button works well
If the Woo Menu Cart element is present on the page, the Add to cart function is disabled
At the same time, it doesn’t matter where the Woo Menu Cart element is located in the header or in the body of the page
On the simple product page, the Add to cart button works perfectly when the Woo Menu Cart element is enabled
The problem occurs only on mobile devices

Hi Adrian M,

This thread is most frustrating, and additionally, this particular support person is not at all helpful and places no effort into discovering the problem before replying.

This was some time ago, so I cannot recall all the details exactly; but there is an issue with a small menu item that is present when you install the theme for the first time.

At the very top of the site on the highest menu bar, there is a “Buy now ->” menu item. If you remove this item or change it in any way; it breaks the entire header. See image here: http://crip.net.au/assets/buy.jpg

From memory; after I deleted this menu item; I spent many days trying to resolve it. I ended up deleting and re-importing the header again from the Cloud templates they offer.

It is not possible to remove this “Buy now –>” menu item and not corrupt the whole thing. To get around this I was able to select the element and change its status from Show to Hidden which solved the issue. Please see image here:https://crip.net.au/assets/tag.jpg

There is another thread somewhere that describes this in more detail. I hope this can point you in the right direction; thanks.

Hello Bettina,
thank you for the reply I was able to stretch the header but the posts and sidebar settings below the header will not stretch out I have tried all that you sent in the screencast. Please see the attached image:

Thanks.
Gus.

The problems started specifically after the update (12.6).
All the plugins seemed to be turned on.
The problem is, it seems like it is a mobile version but without the header logo.
https://photos.app.goo.gl/vzawRP7Cke9Mh9zg9
Yesterday it seemed to work again, but now it does not.

We Updated PHP to 8.1 at site ground, than updated Tag Div to 12.6 – worked for 3 days, then crashed all my mobile and desktop headers. that update is crap, let’s just call it what it is.
reverted back to the 12.5.1 update and now everything is working fine. you really need to patch the 12.6 update and re-release it after significant testing.
thanks
Kevin

Hi,

I do not use the shortcode. I added the “Social Counter” as an element (Social Counter) – https://prnt.sc/o78BhLgCSrU9

I also use the “Social Counter” in one of my widget areas, which does not show the correct “X” logo.

I use “Social Icons” in my header & footer, and both display correctly.

The issue appears to be only with the “Social Counter”.

Regards

Mark