Search Results for 'install'

Hello all,

@gilimor, sorry, but I think that I did not express myself correctly. Please keep in mind that the TD Composer do not have a scroll bar button but the items from TD Composer can be scrolled. Please notice that you should not buy any laptop because each touchpad should have the scroll function. Most likely, you do not have installed this function on your laptop and that’s why you cannot do this effect. Please check this through your PC drivers and try to fix it. In the worst case, you need to buy a scroll mouse that costs about $ 2, sorry!

@SirSteve, I am sorry if you are unhappy with our product. If you are still unhappy with our product and if you want a full refund, please contact the Envato Market and request a full refund, accessing this link here -> https://themeforest.net/refund_requests/new and we will provide your money back so you can buy other our theme.
P.S Please notice that our TD Composer was fully tested and optimized for our theme and should work as expected and your refund reason is not fair because the function exists and the TD Composer items can be scrolled.

Thanks for your understanding!!

Hello Marevo,

I suggest you make a new clean install from scratch via FTP with the latest theme version according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

@Videnciastral You should not have that problem if you are using the social counter provided above by Catalin and the instructions mentioned. Try installing that version of the social counter, clear the browser cache as mentioned (or use a different browser) and try again. If you still cannot successfully get the access token, please sens us an email at contact@tagiv.com and provide admin login information, so we can take a look. Leave the counter configured with your data.
Also paste a link to this topic.

Thanks

Hello Scottseol,

Please check our documentation here -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/ -> https://forum.tagdiv.com/import-revolution-sliders-on-demos/

Thanks for the message!

Hello Bangormedia,

Try to re-download the latest theme packet and make a new fresh install on your server. First of all, you should make a full backup to be sure and do not lose your content.

Thanks for your understanding!

Hi,

At the moment your website seems to be working fine, the images on the front page and posts are displaying properly. There are some cache related errors in the console
– https://www.screencast.com/t/hb4idBUICAb
It would be best to try and use this caching plugin with the recommended configuration
– https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks

Hi,

You should not have any problems of this kind using the WP super cache plugin. if you decide to install it here is the recommended plugin configuration
– https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks

Hello Andreas,

Please use this guide to properly set wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also wp super cache has a flaw in it;s code that should be corrected.
https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows in the provided link.
Let us know if you still have trouble with wp super cache.

Thank you!

Hello,

Our theme has 2 sliders as well as revolution slider (plugin) you can use. The first is a big grid slider element: https://demo.tagdiv.com/newspaper/big-grid-slide/
The second is the ios slider: https://demo.tagdiv.com/newspaper/ios-slider/
The third being the premium plugins Revolution Slider by themepuch https://revolution.themepunch.com/

Please use this guide to install the rev slider: https://forum.tagdiv.com/how-to-install-revolution-slider-v5/

Thank you!

Hello dennisjpitocco,

To be sure, you will have to do a full backup to your database and then, you should make a new clean install from scratch via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

We do not neglect any answer. We simply do not work on weekends. The support hours are posted in the top right of this page.
The tested and recommended plugin to use with our theme is wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
We did not tested wp fastest cache so I cannot say for sure if it will work properly or not. The only tested and recommended plugins to use with our theme are found in the theme plugins section: https://www.screencast.com/t/pAJUW2LB

Thank you!

Hi,

I have tested the code that you mention and other codes, in the child theme stylesheet, and it is applying properly. I simply entered it in the child theme’s style.css file. Maybe it is a caching issue that causes the code to not apply. Try clearing any caching installed and check again.
The functions file provided with the child theme should have these lines of code inside
– https://www.screencast.com/t/KiqpYbiFRS
You can try again with the child theme sample included in the theme package and see if it is working properly.

Thanks

Hi,

Please try to update the theme by FTP – https://forum.tagdiv.com/install-via-ftp/ then check if everything is working as it should.
Maybe the theme is not updating properly, this method is the surest way in this regard. Follow the steps as described and it should work properly. Please let us know how it goes.

Thanks