Search Results for 'install'

Hi,

Please make sure you are uploading just the theme file from the archive you have downloaded, not the whole package – https://forum.tagdiv.com/whats-included/
You can find more information related to installing or updating the theme here
– https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks

Hi,

Please try and switch from your child theme to the main theme, the check to see if the issue is still there. If this does not fix it and you have no custom code that could affect the background, and deactivating the plugins also does not resolve it, you could try and make a new theme install
– https://forum.tagdiv.com/newsmag-install-via-ftp/
Maybe something has gone wrong during the update process. The background ad is working properly on my end, using the latest version of the theme.

Thanks

Hi,

Please make sure you are uploading the required file containing the theme from the theme package you have downloaded, not the whole package – https://www.screencast.com/t/IYtsmPle
This theme file is located inside the archive if you downloaded the full theme package. You must extract the archive and locate it.
Please use this guide to help you better understand how to install or update the theme
– https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks

Hi,

This depends on how well the website is optimized. Your website loading speed seems to very from very fast to very slow. It is also recommended to use the caching plugin with these settings
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also try as a test to disable all your plugins except Visual composer, clear the cache and then check to see if this improves page loading speed. Some plugins can have a negative effect on website performance.

Thanks

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files. Then delete your current social counter and install the one provided in the main theme package you can download from envato.

Thank you!

Hello,

Pleas only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
We have not tested the w3 total cache plugin. It could also be another conflicting plugin so it’s best to disable all plugins except visual composer, clear cache and reset cdn files if you use it. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

That depends on the image size that you use for the featured image. The image you are using is too small, and it will be displayed like it is now – https://www.screencast.com/t/C85B8hImtw
If an image is used that is smaller then the size this post template uses
– https://www.screencast.com/t/rs9fPwlumld it will be displayed as it is, it will not be stretched by the theme.
For example in this post the image is using the entire available space
– https://themaghrebtimes.com/04/20/algerias-messahel-in-talks-with-saleh-and-hafter/
You could try this code if you would like to keep the existing images, and it will center the featured images the way you want
– https://www.screencast.com/t/703P2brtDRZA
– https://www.screencast.com/t/C24dMV7dCSgQ
– https://www.screencast.com/t/2tmN95mBx8
This is the code used, you must enter it in Theme panel->Custom Css – https://www.screencast.com/t/wlfwfDAr
After you enter the code, if it does not apply please clear any caching installed and check again

.single .td-post-featured-image img {
margin-left: auto;
margin-right: auto;
}

Please let me know if you need further help, or this solution is not working properly for you.

Thanks

Hello,

Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and for cdn: https://forum.tagdiv.com/cloudflare-cdn/
Also please contact your host and have them disable any hosting side cache.

Thank you!

Hello,

It is recommended to first move your WordPress install and then install the theme and import the settings from your current install by using the theme export/import option: https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

You can try and install, then use the recommended plugin by your hosting provider. Maybe this has an option for you to encrypt only the required page as well.

Thanks

Hi,

That would require you to have the version 7.7 in order to update to 7.8.1 that way. Each update contains changes to different files and parts of the theme. One update can modify one file and the next other files.
You can try updating using this guide – https://forum.tagdiv.com/install-via-ftp/ which is basically the same thing.

Thanks

Hello,

The mobile theme plugin is already included in the theme package you download from envato: https://www.screencast.com/t/qnH713I5aYA (you must download the full theme package, not just the install zip)

Thank you!

Hi,

Please check your WordPress install if plugins and the theme do not change the error. You most likely have a faulty install as the error comes from the WordPress files, not the theme.

Thank you!

Hello herondino,

Please ensure that you have right installed your theme according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ To be safe, you should download again the latest version of the theme from Theme Forest and install it gain via FTP way at your side, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!