Search Results for 'install'

Hello,

Did you install a Pro Prebuilt Website or a standard Prebuilt Website?
Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello!

1.Please take a look in our documentation here:
– https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
– https://forum.tagdiv.com/import-revolution-sliders-on-demos-prebuilt-websites/

2.Please add your Instagram account how it is explained in the error.

3.Edit that category with TagDiv Composer, click on the image and you should have some settings in the left side to change it. For more information about TagDiv Composer, please check our documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Hello,

it looks like you have activated the mobile theme plugin.
The mobile theme plugin uses a standard layout for mobile to make it faster, but for this, all your pages need to be remade using the mobile editor (so you can only add the elements that are present in the toolbar, without shortcodes (blocks) and the shortcode for the contact form (if you copy-paste the code will not work)).
Better deactivate the plugin and see the results.
Usually, this problem when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello,

I just checked your website and now the design looks fine => https://www.screencast.com/t/h39ku39W46o
Also, if you deactivate, delete, reinstall and activate the tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/WLy01lbc, then will not affect the content/design of your website
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/ in the documentation say exactly the steps.
Also, please do a test using only tagDiv plugins, and see if you can edit with tagDiv Composer, if errors occur, please send us screenshots.

Thank you!

Hello,

If you have installed the last theme version10.4, please do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Please let me know the results.

Thank you!

Hello,

If you have installed the last theme version10.4, please do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Please let me know the results.

Thank you!

Hello!

If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Only if you will deactivate the plugin, then you will see your responsive version on your mobile version. If you want to use a mobile page, then you need to assign it. For more information about this mobile version please take a look in this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

If your settings are missing from theme panel, then make sure you have Standard Pack installed and active.

Hope that helps you!

Thank you!

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Please check if you have active and you use the tagdiv CSS Analyzer, click on “Remove generated CSS” and see the results.
If the problem is not solved after that, please start looking for a plugin conflict.

Hope that helps you!

Thank you!

Hi,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
I hope this information helps you!

Thank you!

Hi, Bill,

Please check if you have the latest version of the theme, v10.4.
Also, if you have the last version please deactivate the tagDiv Composer plugin, delete it and re-install it from Newspaper plugins => https://www.screencast.com/t/hpckcc2K
Also, make sure you set the API Key from Instagram like in this guide -> https://forum.tagdiv.com/instagram-widget/
If the problem is not solved after, then we need to take a look.
Please make a full backup to all files and the database contact us via email at contact@tagdiv.com and provide the following:

– wp-admin URL and credentials
– A link to this topic in order to identify you

Our team will take a look!

Thank you!

Hello,

If you want to update the theme, please make a full backup to all files and the database and follow this guide at point B => https://forum.tagdiv.com/how-to-update-the-theme-2/
According to this message the folder already exists, you need to rename/delete that folder manually using FTP/cPanel, after that install the plugin from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Thank you!

Hello,

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Hope that helps you!

Thank you!

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

After these steps please check which font is used in Composer should be displayed also on your website.
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Hope that helps you!

Thank you!

Hello,

If you have installed the last theme version10.4, please do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Please let me know the results.

Thank you!

Hello!

From what you describe it seems you have installed Mobile theme plugin. If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Better deactivate the plugin and see the results.

Thank you!

Hello!

Please make sure to activate all the required plugins. When a plugin is disabled that shortcode will appear on your website. Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.
Thank you !