Hi, @fm92,
Have you tried to take the above steps?
Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc clear all cache(also from your browser), and check if the problem persists.
Thank you!
Hello, @bpistone,
If I understood correctly, you updated the theme, but during the update, you received a fatal error when installing the plugins, right?
This can be from the firewall or security module which blocks admin-ajax.php request.
Please before doing the update, disable the all extra plugins you use and try to make the update manually, this is a guide that can help you => https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Also, if the problem persists, try to deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you have shortcodes on the homepage, please make sure you have all tagDiv plugins activate.
In the future, please provide some screenshots with the errors, and how you see when are you logged.
Thank you!
Please we need a response from the administrator, I have installed the latest version of woocommerce but the site below crashes
Hello @RichardWachtel,
According to this message the folder already exists, you need to delete that folder manually using FTP/cPanel, after that install the plugin from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
Thank you!
Hey
WP Super Cache shows error after installing
Error: Configuration file wp-content/wp-cache-config.php is missing. Please reload the page.
Warning! You may not be allowed to use this plugin on your site.
The file wp-content/advanced-cache.php was created by another plugin or by your system administrator. Please examine the file carefully by FTP or SSH and consult your hosting documentation.
If it was created by another caching plugin please uninstall that plugin first before activating WP Super Cache. If the file is not removed by that action you should delete the file manually.
If you need support for this problem contact your hosting provider.
Cannot continue… fix previous problems and retry.
These all requirements are already has been set up by your team and the theme and all the plugins were working properly but after installing the newsletter plugin the issue of TagDiv Composer started again…Before that, everything was working perfectly and I have tried to deactivate the newsletter plugin but nothing changes…
Hi,
We tested only WP Super cache https://forum.tagdiv.com/cache-plugin-install-and-configure/ also some users are using the WP Rocket cache plugin, unfortunately, this is not tested and we do not know the right settings.
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hi krekovich, usually, when this is happen in most cases it is from an object cache that can be from a plugin that you have installed or from your host. Please check this and if you can not find it, just make a test using only theme plugins and see if the problem persists.
Let me know the results!
Hello !
If you have modifications applied to your page, when reinstalling this will be lost and your new standard page appears, take a look for a possible plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the result !
Thank you !
Greetings @Bettina,
How are you? I hope all is well.
I de-activated, then deleted and re-installed and my site is still messed up.
The header is still off, the footer is improved a little bit and the mobile version isn’t working.
Can you help?
Thanks so much!
Beth
I have the same issue with updating my td_composer and now the site is down… http://www.thenatsreport.com
I am getting the following message:
Downloading installation package from https://cloud.tagdiv.com/td_plugins/td-composer/78be34af347704c29acc8080ee49e259/td-composer.zip…
Unpacking the package…
Installing the plugin…
Destination folder already exists. /www/wp-content/plugins/td-composer/
Plugin installation failed.
Hello!
It is strange, because we didn’t find this issue till now and how you described it should work well.
Sometimes, this kind of issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Let me know about your results!
Thank you!
Hello,
Please do these steps
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. install tagDiv Composer
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let us know about your results!
Thank you!
Hello,
Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
Let me know the results!
Thank you!
hi.
I just bought ‘newspaper theme’
but I can’t find the folder you told below
(https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/)
(https://forum.tagdiv.com/how-to-install-revolution-slider-v5/)
your instruction said
“Select the Newspaper-tf/plugins/js_composer.zip file”
“Newspaper-tf > Plugins > Revolution Slider 5 folder. Select the revslider.zip”
but I can’t even find “Newspaper-tf” folder at my local computer
Where can I find it?
I downloaded your theme at “themeforest”, and there was no such folder.
Hello!
I checked your website and it seems to be fine.
We recommend using WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Hello,
I just checked your categories pages and now works well => https://www.screencast.com/t/z6Uzfb00z => https://www.screencast.com/t/sv8N4cjjpsyG
Did you solve your issue?
If not please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
Thank you!
Hello,
Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
Let me know the results!
Thank you!
Hello!
We tested with our theme the WP Super Cache and with the settings from our guide this is working perfectly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
Thank you!
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cahce plugin exists)
Also make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let us know about your results!
Thank you!
hi, i have this error in coosole when try to edit
Failed to load resource: the server responded with a status of 403 ()
load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.7:5 JQMIGRATE: Migrate is installed, version 3.3.2
deprecated.min.js?ver=be1d4376501c21d85ba98dd28ca2d7ea:2 wp.editor.InspectorControls is deprecated. Please use wp.blockEditor.InspectorControls instead.
c @ deprecated.min.js?ver=be1d4376501c21d85ba98dd28ca2d7ea:2
load-styles.php:1 Failed to load resource: the server responded with a status of 403 ()
I am unable to import cloud templates. However sections with blog only elements are able to download. My WordPress is latest, php requirements are okay, and theme is properly activated. I deleted plugins and reinstalled and activated from theme panel.
https://ibb.co/cT16sMh
https://ibb.co/Nmh3K3x
Also I see this my browser console.
https://ibb.co/Rz9K62V
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cahce plugin exists)
For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.
Thank you!
Hello,
Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps; make sure that the theme is activated and you use an SSL plugin for HTTPS.
Also, if you have other plugins activate, please disable them and see if the problem persists.
If there is still a problem, please let me know, also provide some screenshots and some more details.
Thank you!
