Search Results for 'install'

Results from the Forum
Rebecca White
Participant
#0

1) can’t activate amp in my website, i am trying to use AMP for WP – Accelerated Mobile Pages
By Ahmed Kaludi, Mohammed Kaludi
when i install it showing 500 error

2) i can’t install updraft plus for backup plugin showing same 500 error

3) my google page speed in desktop is showing 84 and mobile is showing is 34, how to increase it ?

Sharky
Participant
#0

Hi Team,

I lost all my theme settings after accidentally installing a demo theme, how can I retrieve my old theme settings?

murilogondim
Participant
#0

After updating to the newest version, my mobile page just didn´t load as it used to. Then I noticed that I needed to reinstall the mobile plugin again, and then I got this message.

Error

webpage:

http://www.olaargentina.com

It used to be like this:

Now it is like this

danblukk
Participant
#0

I’ve installed the theme and all the plugins, after watching some of the tutorial videos I noticed I dont have any of the editing tools like such as Formats. I just have the typical Paragraph, Bold, Align etc tools.

Do I have to do something to get them to show?

Simion C.
tagDiv Staff

So not even a text is displayed? Did you install any caching plugins on that localhost? Clear the cache if you did. Clear the browser cache or force refresh the page (Ctrl+Shift+R)

I tested again, a simple text entered in a custom ad spot
https://www.screencast.com/t/ABKhmXISHrmZ
https://www.screencast.com/t/TWWOzKAqlHJs
https://www.screencast.com/t/sEbvdxMzSHM

ckhilosia
tagDiv Member

I installed a demo again and it’s working now

Simion C.
tagDiv Staff

Hi,

That may be the cause, it was a simple suggestion. Visual composer is now called WPBakery page builder I believe since sometimes last year. After you update the theme update WPBakery as well, deactivate and remove it and reinstall it
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Or update it before the theme, check if the same happens. Also be sure to review the theme requirements guide
https://forum.tagdiv.com/requirements-for-newspaper/

An insufficient WP memory value can cause problems, even crashes. For most users a 256M value would be sufficient.

Thanks

Simion C.
tagDiv Staff

Hi,

That would be how CSS works, in cascade. For example in the header menu, the initial background color is white, also the default underline color is the blue color. The settings you made in the theme panel apply over these initial default colors
https://www.screencast.com/t/10R6rLaE2mEE
So those will be loaded first and then the ones in the theme panel. Depending on website loading speed the effect may be noticeable or not. Try to install a caching plugin if you don’t have one, for better loading speed. We recommend the WP Super Cache.
I could also show you how to remove the initial colors if you should consider that.

Note that this is also somewhat browser dependent, note the difference between loading on Chrome and Firefox.

That block should display an excerpt, like this
https://demo.tagdiv.com/newspaper/block-2/
Check your settings for module 2 – https://www.screencast.com/t/VOeieHDugmfl
Check in the tagDiv composer as well – https://www.screencast.com/t/4tTsRZSXKjQ7
Check if you entered something in the manual excerpt for the posts, that will replace the default excerpts
https://www.screencast.com/t/2F1VB9qTQC

Catalin
tagDiv Staff

Hello thalesbrandao,

You can update the theme via WordPress but notice that we recommend to update it via FTP way. Please check here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for your understanding!

thalesbrandao
tagDiv Member

in the wordpress panel, the theme is installed, can I do the update? a version that is being used? is there another advanced one? Hugs,

TravisK
Participant
#0

Is it possible to use a logo larger than the standard 272×90 px? I just purchased Newspaper, tried several Demo Installs, and my wide, landscape-oriented logo looks like crap. Edit the CSS somewhere?

Catalin
tagDiv Staff

Hello Sabri,

Please make sure that you are using the latest version of the theme, installed via FTP way, your WordPress is updated to the latest version of it, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this conversation so we can quickly identify you.

Thanks for your understanding!

Simion C.
tagDiv Staff

Hi,

First you could check the theme requirements guide
https://forum.tagdiv.com/requirements-for-newspaper/
Then if there is still a problem, check plugins. Deactivate them all except theme plugins. Ultimately reinstall the theme and check again
https://forum.tagdiv.com/install-via-ftp/

Thanks

Simion C.
tagDiv Staff

Hi,

If this is your website, there are some mixed content issues at first sight
https://www.screencast.com/t/1Wx8Ujhvn3lB
They are referring to some fonts you are using on the website and could influence loading speed.

Also plugins may slow down the website, try as a quick test to deactivate theme all, leave only theme plugins active, check before and after loading speed.

I see you have both page builders active, that would have a large impact on loading speed. Deactivate the one you don’t use. We recommend that users use the tagDiv composer, we constantly try to optimize this builder. Try as a test to deactivate WPBakery, check the results.

Install a caching plugin or use free Cloudflare. We recommend WP super cache as a caching plugin
https://forum.tagdiv.com/cache-plugin-install-and-configure/
Or use Cloudflare with these settings
https://forum.tagdiv.com/cloudflare-cdn/

Thanks

nspinfotech
Participant
#0

When I uploaded the theme and click on Activate Error 500 is returned.
I cannot even access wordpress admin.
http://lyricscraze.com/

Geomedia
Participant
#0

Hi,
I have a problem using the theme panel on a staging installation of my website.
I’m using the WP STAGING plugin for the staging stuff.

The problem is that the click event on the panel doesn’t respond at all. So I’m stuck on the header options without the possibility of moving to another tab of panel. I can’t select any option as well.

I can’t install demos.
I can’t neither activate the theme.

Huge problem for me because i purchased the theme and i can’t use it at all.

Regards

Simion C.
tagDiv Staff

Hi,

That message if displayed if you for example updated the theme but not the plugins. The tagDiv composer and social counter plugin should update automatically, but it seems sometimes this fails.

An update button should be displayed in the theme plugins panel for most theme plugins, after you update the theme
https://www.screencast.com/t/g3IujbaBG3ea
Or you can simply delete them and reinstall them from the latest theme package you download
https://www.screencast.com/t/Zk8WRXuPh

If you still have problems, send us an email at contact@tagdiv.com and provide admin access and cPanel if possible. Include a link to this topic in the email.

Thanks

Simply_Graphic
Participant
#0

Hi,

I am getting the following error – have deleted all plugs, tried to reinstall.

I even deleted the plugin and installed Visual Composer to replace the TG Builder – still same issue.

wp_booster error:
td_api_base::mark_used_on_page : a component with the ID: tdm_sub_footer_template_1 is not set.
/home/simplsps/public_html/fezzan_libya_media/wp-content/themes/Newspaper/includes/wp_booster/td_api.php

wp_booster error:
td_api_base::get_key : a component with the ID: tdm_sub_footer_template_1 Key: file is not set.
/home/simplsps/public_html/fezzan_libya_media/wp-content/themes/Newspaper/includes/wp_booster/td_api.php

wp_booster error:
The path of the template id: tdm_sub_footer_template_1 not found.
/home/simplsps/public_html/fezzan_libya_media/wp-content/themes/Newspaper/includes/wp_booster/td_api.php

I have contacted contact@tagdiv.com and provided details.

Thank you!

Simply Graphic

Simion C.
tagDiv Staff

Hi,

I have tested this again, using the same header style you are using. I set a background color for the menu when sticky
https://www.screencast.com/t/a5DNdhcrpL
This color applies for me – https://www.screencast.com/t/yoZSZ47V

Do you maybe have caching installed? Clear the cache after setting the color, also clear the browser cache or try with a different browser.

That code you use would have no effect in this matter. Do you have a demo installed? demos may have custom code of their own.

Thanks

Simion C.
tagDiv Staff

Hi,

Check if the tagDiv composer plugin is active. Did you update the theme recently? The composer should update automatically but sometimes that process fails. If that happens the composer plugin will remain deactivated and you have to update it manually.

So check in the plugins panel, I see you are using theme version 8.8.2, the composer should be like this
https://www.screencast.com/t/POj7US4kmMAe
If that is not the case for you, delete it and reinstall it from the theme plugins panel
https://www.screencast.com/t/avMb0Dgz

Thanks

Catalin
tagDiv Staff

Hello munvik,

Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed.

Thanks.

Catalin
tagDiv Staff

Hello ORKUT IŞIKALP,

PLEASE UPDATE THE THEME TO 8.8.2 via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

Simion C.
tagDiv Staff

Hi,

That is a common issue with WordPress, there are many topics about it all over the internet. The easiest thing to do when encountering it, is to update the plugin by FTP. Unzip it and upload it in the plugins folder, in your WordPress install
https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

Thanks

Simion C.
tagDiv Staff

Hi,

Did this issue just started to appear? Did you maybe install a plugin just before? Deactivate all your plugins as a quick test, leave only theme plugins active.

Please also review the theme requirements a first, make sure there are enough resources
https://forum.tagdiv.com/requirements-for-newspaper/

If no changes are needed, try these suggestions
https://forum.tagdiv.com/topic/gray-page-tagdiv/
https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/

These worked for many users with composer issues. If there is still a problem, send us an email at contact@tagdiv.com and provide admin login ans well as cPanel if possible. We will take a look.

Thanks

Simion C.
tagDiv Staff

Hi,

1. Where exactly is that displayed? The WP super cache plugin is compatible with the theme, in fact it is the recommended caching plugin to use with the theme.
Do you maybe use a different caching plugin also? Or maybe if you previously used one, and you did not uninstall it properly, please check if possible.

2. The mobile theme plugin is provided in the plugins folder, in the full theme package
https://www.screencast.com/t/Zk8WRXuPh
https://www.screencast.com/t/gVBPn2DLycMV
Note that the plugin is optional, find our more about how it works it here
https://forum.tagdiv.com/the-mobile-theme/

3. I would have to take a look, to see the problem. Provide a link to you website as soon as possible so I can inspect it. Code should never be displayed on any page.

Thanks

Viewing 25 results - 19,026 through 19,050 (of 35,820 total)