- TutorialsHow to install Revolution Slider
- TutorialsHow to Install bbPress forum
- TutorialsFrom WPBakery to tagDiv Composer
- TutorialsDefault Block Settings Guide
- TutorialsImport Revolution Sliders
- TutorialsSystem status parameters guide
- TutorialsHow to Update the WPBakery Page Builder plugin
- TutorialsExisting content
Hello,
1)Te mobile theme plugin has compatibility problems with other plugins especially when activating it. Please disable all other plugins first and then install the mobile theme without other untested plugins.
2) Page speed needs the proper optimization made. It will not come automatically. Please follow this guide carefully: https://forum.tagdiv.com/how-to-make-the-site-faster/
3) Please try to use as little plugins as possible. You seem top be using many. Please follow this topic for speedbooster information: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
Thank you!
“The mobile theme path couldn’t be set. Please check if you already have another mobile theme plugin active and disable it (ex. Jetpack Mobile Theme or similar). If you use a cache plugin clear it before checking the results.”
This is all that displays on my site with the mobile plugin installed on a mobile phone – desktop version displays normally. I do not have another mobile plugin active or have Jetpack. I am on wpengine so I do not have a cache plugin either. I have struggled to get this to work on my site since inception.
I have also struggled with slow page speed scores. I have deleted quite a few plugins. I even rebuilt all of my pages and removed Visual Composer using the tag Div composer. All of that work I put in increased page speed and yslow by 2 points – really disappointed with that.
I have also never been able to get the speed booster plugin to work. It has a conflict with every plugin. I will delete the offending plugin and it will display another one.
I disabled the plugin for now, but if anyone has any suggestions to how I can get the mobile theme working I would really appreciate it.
Site is https://www.observerxtra.com
Hi,
All the page building elements should be available for selection by default in the tagDiv composer page edit screen
– https://www.screencast.com/t/rlGLg41dR681
Please note that you have to scroll to see all the elements.
If there are elements missing, try deactivating all you other plugins except the tagDiv composer as a test, and clear any installed caching. Then check to see if everything displayed properly.
Also check the theme system status and make modifications to the parameters mentioned in this guide, if it is necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Thanks
I deleted the updated version and installed the older version. That fixed the problem.
So now I won’t update until I’m sure there will be no errors regarding the update.
Hello francedeam,
Please notice that you have to use only the Visual Composer version which comes bundled with our theme packet and not another version of it, right? This plugin was tested with our theme and should work as expected with it. To be sure that you are using the right plugin version, you should download the new theme version from theme forest and make a new fresh install via FTP, clear all the caches and check the results.
Thanks for your understanding!
Hi,
The mobile theme has nothing to do with the demo you have installed. The mobile theme has it’s own style and design. There is no option to change the general background color to black (or any other color in fact) in the mobile theme, at the moment.
The only color changing options are the ones in the theme panel, mobile theme section
– https://www.screencast.com/t/Lkulo5AfllWU
If you would like to change the default way that the mobile theme displays, please provide a link to your website and details about what exactly you want to change and how. I will try to give you a solution, if possible.
Thanks
Hi,
The tagDiv composer is necessary to be active, for the demo to be displayed properly. Problems with some elements of the demo can be present. You could make a test and install the demo in a testing environment, while having the tagDiv composer deactivated, and Visual composer active. And check if everything is fine.
So installing the demo poses no problem, but it may not be displayed as intended without an active tagDiv composer.
The theme panel settings can be exported for saving, and later imported. More about this here
– https://forum.tagdiv.com/import-export-theme-settings/
Thanks
OK, but you still did not mention what exactly is the problem. What is happening? Why can’t you install a demo in 2 minutes like everybody else? You simply press the install demo button and the demo begins installing with or without content. Why does this process take weeks? Pleas provide more details and if yu require specific aid, contact us via email at contact@tagdiv.com and provide a link to your site and wp-admin so we can login and investigate.
As for full grids, please make sure your site is not boxed. Adding any at all background image or color (including white) will cause the theme to go into boxed mode. Please remove any image and press the clear button for the background color in the theme panel under colors section. Now you can use the stretch row and content feature of the row settings inside the tagdiv composer settings.
Thanks.
Hi,
I have inspected your website and refreshed the pages for a while, but I do not see this effect you mention. I had no problem browsing it.
If it is not displaying all the time, maybe a plugin is causing it. Try disabling all your plugins except the composer you are using, and clear the cache if you have caching installed. Then check if you can still see this issue. If it is not present anymore, enable the plugins one at a time, while checking.
Thanks
Hi guys – I’ve installed an SSL certificate on my domain and now want to switch from HTTP to HTTPS.
Am using the wordpress plugin “Really Simple SSL”, and it’s telling me this:
Before you migrate, please check for:
Http references in your .css and .js files: change any http:// into //
Images, stylesheets or scripts from a domain without an ssl certificate: remove them or move to your own server.
Can you please provide instructions on how and where to change the required .css and .js in the theme from http:// to // ?
Thanks!
Bran
I downloaed and installed WP social login and it works very well for WP-admin. However I need to make “social longin” apppear at “sign in/join” modal. Please advise.
thanks. having just spent an entire weekend dealing with the difficulties caused by a fresh install to get my site into working order again, i really don´t fancy going down that path.
even if it worked, and even if it went smoothly we are talking hours of time just to get my install to accept an activation key.
surely there has to be an easier way?
and surely if that is the way to ´properly´install the theme, that should be reflected in the instruction video.
Hello,
I really love your work. I have Newspaper template and everything is perfect. I noticed now you have new Demos. ARt Creet is breathtaking. I would like to install Art Creek demo to my template. I would like to ask it is necessary to haveTagDiv Composer because I have problem with conflicting with Visual Composer. I would like use them both but it isnot functional. I build my site on visual composer and I cant afford to turn off. I need visual Compsoer activated. Please can you give me tip. It is possbbile to instal demo Art Creek without TagDiv Composer?
And I would like to save my current template seting before instaling demo. Can you give me tip how to do it?
Thanks a lot
Jan Dudek
Hello Bogdan.
I have now changed the php.ini file so that max_execution_time is set to 60. However, the widget section is still incredibly slow. The system status for this variable is now ‘green’. Again, the widget section has been very slow from the installation of the theme.
Best, Glenn
Hello InspireORB,
Notice that the speed booster is an optional plugin which can be activated in the same way as you install a new plugin.
The Speed Booster works only with the tested plugins. If you use other plugins, it will be automatically disabled, and I suggest to check this first in System Status. However there is a workaround to make it also work with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/
Unfortunately, the time doesn’t allow us to provide any custom and optimization services. We provide support only for the theme related issues based on Envato support policy – https://themeforest.net/page/item_support_policy I suggest to get someone to help you if you want to optimize your site.
Thanks for your understanding!
Hello Bogdan.
Max_execution_time is yellow with a value equal to 30.
The following is green:
-http channel test
-max_input_vars
-SUHOSIN installed
-mbstring
-WP Memory Limit
-WP_DEBUG
-Caching plugin
Best, Glenn
Hello,
I assume you are using wp super cache for a cache solution.
Please use this guide to properly set wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also wp super cache has a flaw in it;s code that should be corrected.
https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows in the provided link.
Let us know if you still have trouble with wp super cache.
Thank you!
Hello Karacaart,
Which are featured pages? Unfortunately, I do not exactly understand what you mean. Provide more details about this so I will be able to provide a more accurate response. Please notice that when you import a demo, you can import it with (dummy) content or without content. Please check our documentation for a correct demo import, like this -> https://forum.tagdiv.com/installing-demos/
Thanks for your understanding!
Hello Bogdan.
The widget and CSS-coding part of appearance have been slow from the beginning of installing the template, i.e. before any accumulation of plugins. Perhaps tagdiv could take a look at these two sections alone. I used another template prior to Newspaper, and widgets and CSS-coding worked well then.
Best GK
Hello , I´ve just installed and set the mobile theme for all of my pages, all of them looks great but the homepage. It´s still showing the “normal” version. I don´t know how to convert my homepage into the mobile theme version. I´d like to set the predefined page template.
Thanks!
Hello arolee,
Ensure that you are using the latest theme version installed via FTP way and also, check the system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there, you should provide some useful screenshots with the issues so I can try to identify it at your website. Also, if you need more assistance in this regard, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Very important is to use only our tested plugins. Otherwise, if you are using some untested plugins, notice that all of these might interact with the theme core files and causes a lot of unknown issues.
Thanks for your understanding!
Hi,
I have tried to replicate the layout you have and recreate the problem, but with no result. Stretching the row while using the block elements you are using does exactly what it should
– https://www.screencast.com/t/XPjjZqxs69v
– https://www.screencast.com/t/QCcpZorF
There are no problems with the thumbnails in that block on my end. A suggestion would be to disable all your plugins except the tagDiv composer, clear any caching installed and check to see if there still is a problem.
Thanks
Hi,
Then the block is not functioning properly. That can be the result of a plugin interfering with the block filtering. Try changing the sorting and see if it is being made properly. You could make a test using the default theme popular sorting (not the Jetpack sort), and leave the excluded categories as they are. Then see if the block still displays posts from those categories (clear cache as well).
If the problem is still there, deactivate all other plugins except theme plugins, clear any caching installed and check again. As I mentioned above I have tested the popular sorting and excluding categories and it is working for me.
Thanks
Hi Catalin,
Well, I disabled most of them and tested: same thing… I have 2 plugins to run two very important services on the site and I cannot disable those, however, I have used them before just fine.
Is Tagdiv Composer availabe for Newsmag also?
Any troubleshooting ideas? Do I need to reinstall the theme or anything else?
Thanks so much!
Hi Alina,
I have checked your website and I saw that you are using some untested plugins and also, the Child Theme version on your end, right? I suggest you make a full backup to your database and try making a new fresh install from scratch via FTP way because this is the surest method in this regard and check the results. Also, remove all of the untested plugins which can interact with the theme core files and cause a lot of unknown issues and also, switch the theme to the main theme version and see how it works.
Hope this helps and let us know how it goes!
Thanks for your understanding!
