Search Results for 'install'

Hi,

It could be a conflict between the composer and other plugins. Try deactivating all other plugins, clear any caching installed and then activate the tagDiv composer. Switch to the main theme if you have a child theme, to rule this out as well.
Also check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Please let us know if the error is still present.

Thanks

Hello tonman,

Please keep in mind that if you will right use our Social Counter and also if it will be right installed according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/, you should not have any errors in this case. Also, ensure that you are using the latest theme version with the latest required plugins and check, make sure that you have right added your Twitter ID in the social section.

Hope this helps and let us know how it goes!

If the problem is still there, you should provide your website URL for further investigations.

Thanks for your understanding!

Hi,

It does not seem to be fine on the emulators as well. There seems to be a 404 not found error on the logo image, but it seems to happen only on tablet devices not desktop or phones
– https://www.screencast.com/t/c29LrYmJf4
You could try removing the logo, then upload and place it again. Then clear any caching you might have installed or server cache.

Thanks

Hi,

That usually happens when the theme is conflicting with a plugin, or by some theme customization if this is the case.
The first step would be to test and disable all your plugins except the ones that are provided with the theme, clear any caching installed and purge CDN files if you use it. Then check if the error is still present.

Thanks

Hi,

Please check the theme system status and make modifications to the parameters mentioned in this guide if necessary
– https://www.screencast.com/t/X6fxKWYivbqM
– https://forum.tagdiv.com/system-status-parameters-guide/
Then try to edit the page and see if it is working as expected. Also this could be caused by a plugin that you are using. You can try to deactivate all of them except the composer, clear any caching installed and see if this has any effect.
Please let us know if you still have a problem using the editor.

Thanks

Hello kkaras,

I have inspected your website in Firefox and I saw that your images are not loaded as expected. It seems to be issues regarding on JS which apply the opacity:0 for all of your images, as you can see here -> https://www.screencast.com/t/Lq7vihyB1q The value of it should be 1. Also, notice that problem might appear from your untested plugins used which might interact with the theme core files and causes a lot of unknown issues. Try to disable all of them, leaving just our required plugins to be active, clear all the caches and check the results.
Please notice that the theme was fully tested with FireFox browser and should work as expected. If the problem is still there, you should make a new clean install from scratch via FTP way, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

Wp super cache is the tested and recommended cache plugin to use with our theme: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hi,

Please check that you do not have by some mistake, set the theme accent color to white
– https://www.screencast.com/t/nBh6EBft3P
Set is to default or another color, and check if the issue is solved. Also clear any caching installed after changing it.

Thanks

Hi,

Most commonly, this error is caused by a plugin or theme that is installed on your site. To investigate which plugin or theme is causing the issue, you will need to deactivate all your plugins except the page builder and clear all caching.

Thanks.

Hello cloin1,

You should provide your website URL so I can take a closer look at it. The best way, in this case, is to make a new clean install from scratch via FTP way because this is the surest method in this regard. Notice that Mega Menu should works as expected with the theme and also, you can see this in our demo, like this -> https://demo.tagdiv.com/newsmag/

Thanks for your understanding!

Hi,

If that code is appearing on the website it means you did not enter it correctly. Please make sure you add the full analytics code provided by Google in the theme panel, including the script tags. The code that you enter should be like this

<script>your analytics code</script>

Then clear any caching that you have installed and check again. There should be no code displayed on the website anymore.

Thanks

Hello Thomas,

Unfortunately, our theme does not have any such an option that allows you to add more than one main menu at your website, sorry! However, I suppose that you need to have multi-site, right? Notice that the Multisite is just a WordPress functionality and it can be done in a lot of ways. For more information about this implementation, please check here -> https://codex.wordpress.org/Create_A_Network We recommend using the way of multisite when you have to create a new install for each subdomain and then you can make a redirect between them.

Hope this helps!

Thanks for the message!