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Hi Bogdan,
We disabled the simplecache plugin, and installed WP Super Cache, and the behaviour is the same.
We also run the site without WP Super Cache with the same behaviour.
The next thing to try is to increase the WP Memory Limit from 64MB (to 256MB just to test) and see if that gives us any joy.
I will report back.
Cheers
Hi Catalin,
I increased the parameters and added the code
define( 'WP_MEMORY_LIMIT', '64M' );
The problem still persist for the footer mobile menu links, contact us, terms of use, etc. on the mobile phone. There is no issue if the footer mobile menu is removed.
I understand that Visual Composer, page builder does not work on mobile theme, so I changed the content to a regular page content. Still can’t resolve the issue.
Any other suggestions to resolve the issue is appreciated.
Thanks,
Nik
Hello nuthan,
If you do not have any caching plugin installed on your side, you will have not cache memory. This menu item is available only for our demo preview. If you have downloaded the default demo on your side, you will have to create your own menus from the panel.
Thanks for your understanding!
Hi
The theme shouldn’t request 16GB ram if the site have 500 visits, on our tests this never happen. Please check the WP Memory Limit from System Status and make sure that there is a set a high value: http://screencast.com/t/LUw3schkvYyo Also check this link for more details about updating php memory limit: https://forum.tagdiv.com/system-status-parameters-guide/
You can also try to use a cache plugin and a cdn service for a better performance and to reduce server’s load: https://forum.tagdiv.com/cloudflare-cdn/ – https://forum.tagdiv.com/cache-plugin-install-and-configure/ Consider also using the query cache to optimize queries made to database: http://dev.mysql.com/doc/refman/5.7/en/query-cache.html
Hope this helps!
Thanks!
I’ve also put the wp_memory_limit at 96M because it was at 40 M but the problem is still here, nothing changed :s
also I have the message that the speed booster is disable because he’s not compatible with akismet and revslider
I tried with the version 7.3 and the problem is still there, I don’t have this problem on local
Hi
The server configuration seems to be fine.
We made some tests in the past with 70.000 posts in db and the theme worked almost fine, the delays in admin were no bigger then 3-4 seconds, but I have to mention that we didn’t had the amount of traffic as your site does.
Debugging this issue on such a big site is not an easy task and also require a lot of time and some specific skills. The best way would be to make clone of the site on a development domain if possible and try to debug there this issue. When the site grows like this it’s also recommended to contact a person who can handle issues related with server configuration, memory spikes or conflicts between themes and plugins.
If you can setup a clone on your site let us know and also give as admin to it so we can have a closer look and make some additional tests. We would prefer a test site to void any possible issues which may occur while we make the tests.
WordPress makes a lot of requests to database in admin panel and the response time is very much influenced by how well is database optimized. Here I’ve found some informations which may help for a good optimization: https://code.tutsplus.com/tutorials/speed-up-wordpress-caching-and-database-optimization–cms-22055 – https://www.keycdn.com/blog/speed-up-wordpress/
You can also contact your host provider and ask him if he have some specific suggestion to optimize the database and also for php.
It may also be helpful a tool for monitoring the queries, an example would be https://wordpress.org/plugins/query-monitor/ or https://wordpress.org/plugins/p3-profiler/screenshots/ From the reviews I’ve noticed that these plugins are very useful in this regard.
Another important aspects is the authors/editors numbers. Do you have many of them, also many of them are simultaneously logged in on the site and perform actions? If many users are logged in the queries made by wp and are multiplied and server need to handle a bigger load.
Thanks!
My server is Xeon E31230 @ 3.20GHz, 8 GB RAM, 2 x 1000 GB ent. SATA
WP Memory Limit – 512 MB/request
post_max_size – 20M
Hi
@fpavic please check this link, it may be helpful on this matter: http://wordpress.stackexchange.com/questions/230077/wordpress-admin-is-incredibly-slow
Your site hits a high traffic and if I am correct you also have many posts. In this case you will need a lot of RAM memory and a high performance server. A simple math show that your site hits more then 6000 visitors per day and in this case are required minim 4GB of RAM for your server.
Thanks!
Make sure you have enough memory allocated to WP, try disabling any plugins which mess with images (e.g., you can’t edit an image on CDN from WP); and generally best to edit photos on your local HD using Photoshop, GIMP, etc. Also check stuff like php timeout and such settings. And do F12/console in Chrome to see if any errors while in the admin panel or media panel.
Stuff “suddenly” not working, is usually not related a theme, but a plugin or WP update.
You should optimize your site a bit for things from the report like removing query strings, compressing javascript and main CSS, where possible; consider searching web on how to optimize some of the stuff you’re loading from external sites like DISQUS — e.g., why is the disqus code loading on your home page?
It’s a process.
Make sure you have enough memory allocated to WordPress, and make sure you increase the limits for php processes time-outs, and consider reducing the number of external elements on posts which sloooow down the site. You can’t control the stuff loading from elsewhere and these do impact your score; so only way to increase score when using them, is either not use them, or find ways to optimize how they load — but not part of theme.
I do have a lengthy post in the docs > tutorials > best of forums on some speed up tricks I use; and many others here have posted similar.
To stay sane:
1) try optimizing your site with disqus off, ads off, and not using external elements like jetpack, or external things like smush-it, etc.
2) optimize based on a typical post page, not home page as they will never get highest score due to all the modules, queries, and images
Good luck!
HI
I’ve checked your site and the ad is properly displayed on header: http://screencast.com/t/2yx1ht5oPC and also above footer: http://screencast.com/t/NGcUViMv If you still have this issue try to clear browser’s cache memory then test the site again, also make sure that you don’t have any ad-block extension enabled on the browser.
Thanks!
Hello,
I will email login details. I increased memory limit to 64M but that did not resolve the issue. All other parameters were already as outlined in your documentation.
For some reason I cannot get page builder to work at all. It just keeps loading and loading.
Here is a short video to the issue: http://screencast.com/t/Cr8JEmuAKsW
Below are my configs Please help me sort through this issue. Thanks.
Theme config
Theme name i Newspaper
Theme version i 7.3
Theme database version i 7.3
Theme aurora version i 1.1
php.ini configuration
Server software i Apache
PHP Version i 5.5.38
post_max_size i 64M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 90
max_input_vars 6000
SUHOSIN installed false
WordPress and plugins
WP Home URL i http://www.sanantoniosmartmeterawareness.org
WP Site URL i http://www.sanantoniosmartmeterawareness.org
WP version i 4.6.1
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 64 MB/request
WP_DEBUG False
Caching plugin No caching plugin detected – for best performance we recommend using WP Super Cache
Hi Bogdan,
I have already setup the get-header related soultion provided by your and Andrei. I haven’t expereinced nor been reported by any of my authors for any such new errors but even before, it used to appear only few times. Let’s see if gets solved.
and yes, based on https://forum.tagdiv.com/system-status-parameters-guide/ , my hosting system is 2 times more capable than the recommended requirment set written there. My memory limit set to 128MB by hosting provider based on my request and it’s google cloud based capable managed WP hosting service.
Do you think in any possible way the “get header” issue can cause “fatar error” too ? just asking.
I will keep you updated if I will get reported again about this.
Hi,
I cannot say for sure if the errors are related. It looks like a hosting error to me.
Did you increase your system status parameters according to our guide? https://forum.tagdiv.com/system-status-parameters-guide/ it could e a memory issue or it could be related to the get header but we have no reports of this yet. Just making assumptions. sorry.
Try the method me and Andrei posted above to make a redirect to the homnepage on the get_header code and see if you still get the errors.
Thanks
Hi
You don’t need a plugin to purge the cdn. If you use such a service that option will be available in your account, please check this link for more details: https://forum.tagdiv.com/cloudflare-cdn/
As for cache memory you can empty it them then deactivate the plugin used for cache.
Thanks!
Your hosting company can stop any changes you make to the memory available so first check what’s available to you from the server. Create a file called phpinfo.php and place in your /public_html directory.
Edit the file and type the following:
<?php phpinfo(); ?>
Then visit the file you just created to show PHP server info, example http://www.example.com/phpinfo.php
Search for ‘memory_limit’ if it shows less than you need ask your hosting company to increase it.
define(‘WP_MEMORY_LIMIT’, ‘256M’); is already in my wp-config. and the php.ini file is done.
You need to ALSO add a line to your wp-config.php file to tell WP to use more than 40M … see the helpful WordPress Codex (Docs) on how to edit your wp-config.php file here:
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
define( 'WP_MEMORY_LIMIT', '64M' );
This over-rides WordPress’ built-in 40M limit which is there for folks also using multi-site and other cases.
Admin – likely need to add this to the theme docs!
Hi
Try to make a php.ini file in root folder of your wordpress and add there the line which increase memory limit. Also you can try to run a phpinfo() command in footer http://php.net/manual/ro/function.phpinfo.php This function will display many details about your server and among theme will be the memory limit set.
Thanks!
the system status says: WP Memory Limit 40 MB/request – but I double checked and it was at 64 – i increased it again to 256MB … but the system status still says 40.
Advice?
Hi
I’ve checked your site and noticed that you have a very strong cache which may affect page’s content. The cache may come from from your server so try to contact you host provider and ask him if there is an cache on the server. The cache it’s very tricky, even if you deactivated the cache plugin some pages may still be delivered from cache. Try to enable WP Super Cache again and delete the cache a few times then test the site again. Note that WP Super cache is not fully compatible with V 4.6 of wordpress but you can use the fix from this topic as a temporary solution: https://forum.tagdiv.com/topic/mobile-theme-does-not-work-properly/
There is a big difference between mobile theme and the responsive theme. Basically the mobile theme load a simpler version of the page, fewer resources are requested and the page load faster. There is no support for shortcodes in mobile theme and when the server prepare the html it’s skipped a lot of php code from Visual Composer, the queries made to the database are fewer and the response time is smaller. Also page size is smaller on mobile when mobile theme plugin is active.
However the difference may be negligible if the site is not properly optimized. Our theme was developed to be fast but to hit a good score may be needed additional customization.
Check this topic for more details in page speed regard: https://forum.tagdiv.com/topic/website-memory-problem/ The thread is from Newsmag theme but the same applies for Newspaper.
For more details about mobile theme and how it work check this link: https://forum.tagdiv.com/the-mobile-theme/ Basically the mobile theme works like this:
– on homepage displays three posts from featured category fallowed by latest article list.
– on other pages displays only the content from mobile editor.
When mobile theme is deactivated you will have the same content displayed on any device, there is no need and additional setup for the page.
I hope this helps.
Thanks!
Andrei L tagDiv!
Hi
The theme has been developed to be fast but it may still need configurations on this matters so test your site using google’s page speed insights testing tool(or gtmetrix) and make sure you follow the guide instructions and methods then test your site again.
I’ve tested your site using google page speed and noticed that your server response time is very slow. According to google report it takes more then 5 seconds until the server deliver the requested data: http://screencast.com/t/taHVTK3OB Make sure that the server meets theme’s requirements: https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ and also check if the parameters from system status have the values indicated here: https://forum.tagdiv.com/system-status-parameters-guide/
Also try deactivate all plugins except Visual Composer, clear all caches then test your site page-speed again. In terms of speed we have made a page speed guide and covered the most important aspects that google notifies you of (image optimization, js/css render blocking and more..) and based on which it classifies and grades your site regarding speed. You can find it here: https://forum.tagdiv.com/how-to-make-the-site-faster/
If you decide to use the speed booster keep in mind that is an optional plugin and it was designed to work only with tested plugins – http://screencast.com/t/FXXDNtqfz in case you use other plugins it will be automatically disabled, so please check System Status – http://screencast.com/t/9SmVSXqe To make it work with other plugins you will have to alter the code and remove/comment this – http://screencast.com/t/RZLIOPUNdqh Also you may find some useful information here: https://forum.tagdiv.com/topic/website-memory-problem/ – https://forum.tagdiv.com/topic/speed-booster-and-akismet/
Thanks!
I am getting issue due to following exception due to which processor memory goes very high and hence site becomes unavailable to users.
I am using 1.7.1 version and seeing this issue after recent update to wordpress 4.6 and newsmag 1.7.1
SoftException in Application.cpp:641: Could not execute script admin-ajax.php
SoftException in Application.cpp:641: Could not execute script /index.php”, referer: https://www.google.co.in/
I have very few plugins installed, I saw bit improvement after disabling related post option in newsmag theme.
@Cat:
I updated my site’s FTP to the new Newspaper theme and, once again, I have an error and NO FRONT/HOME PAGE on my site. (VERY BAD!!) http://www.theautoreporter.com

Theme config
Theme name i Newspaper
Theme version i 7.3
Theme database version i 7.3
Theme aurora version i 1.1
Theme Mobile Newspaper mobile version
php.ini configuration
Server software i Apache
PHP Version i 5.6.24
post_max_size i 65M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 30 – the execution time should be bigger than 60 if you plan to use the demos. To see how you can change this please check our guide here.
max_input_vars 1000 – the max_input_vars should be bigger than 2000, otherwise it can cause incomplete saves in the menu panel in WordPress. To see how you can change this please check our guide here.
SUHOSIN installed false
WordPress and plugins
WP Home URL i http://www.theautoreporter.com
WP Site URL i http://www.theautoreporter.com
WP version i 4.6
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 40 MB/request – We recommend setting memory to at least 64MB. The theme is well tested with a 40MB/request limit, but if you are using multiple plugins that may not be enough. See: Increasing memory allocated to PHP. You can also check our guide here.
WP_DEBUG False
Caching plugin WP super cache – for best performance please check the plugin configuration guide here.