- NewsmagRequirements for Newsmag
Hello, I’ve read the support threads but I wanted to make my own.
I’ve used this theme on several different sites and this is the first site I’ve ever encountered the theme panel not saving. And I’ve used the same hosting company before.
I installed the theme demo of newsmag but without the content, so the design only. Then I am using WPBakery Page Builder. I use the wpbakery page builder on this theme and have never had issues before.
It says there’s a yellow icon and the memory limit is 40 and it suggests 256.
Already deactivated plugins and did suggestion with wordfence, both deactivating it completely and setting it on learning mode.
My questions are:
Is the memory limit the issue? And I need to increase the memory to 256?
If I call the hosting company, what specifically do I ask them to change in regards to this issue?
Thank you.
I turned it on and off a few times —
Now the scroll-to-top button is there on the desktop.
If it goes away again, I’ll write here again.
I have a memory of being able to adjust that button — the size, color, symbol on it. Can that be done ?
Thanks.
Hello,
I had been experiencing 500 errors on the web for weeks every time I updated or published a post or page. Currently, I am following a training in Advanced WordPress https://academiawp.alvarofontela.com/ and following the steps of one of the videos of the academy I added the Query Monitor plugin and surprised I saw that its TagDiv + Cloud Templates plugins together generate a lot of RAM resources that are saturating my hosting. If I deactivate one of them (either of them) the problem disappears, but logically my website is completely created with its visual composer and cloud library.
I have made a video for them (deactivating all the plugins so that they can see that the problem comes from them) so that I can correctly document my case so that they can offer me help. It is clear that I cannot have 215MG of resources when it is a website without using WooCommerce. It’s outrageous that this is needed on my website!
Please check the videos to see the problem:
https://www.loom.com/share/987ceb70737e464f98fdbb692398bb69
https://www.loom.com/share/252f2dcd50ca45379d54689b1509d6e0
Stay tuned,
Hello —
I started with Newspaper this morning.
I entered the Purchase Code and activate it, and the activation is successful.
But when I go to Prebuilt Websites, I get this error:
An issue has been encountered while trying to validate your license key
Please reset the key from the System status tab and try to activate it again, or contact our customer support team at contact@tagdiv.com.
On the System Status page, I have reset the key 3 times. Same results — I cannot load the Prebuilt Websites page.
I have memory set at 256M, deactivated the non-TagDIV plugins, and cleared the cache.
Please see: https://forum.tagdiv.com/topic/cloud-library-loading-problem/
and: https://forum.tagdiv.com/topic/cannot-install-pre-built-website-due-to-license-validation-problem/
What is on the forum is the same issue I am having.
If you want to get my admin URL and credentials, license certificate and purchase code, please let me know the best way to send these to you. I have sent a message to contact@tagdiv.com also.
Thank you.
Bettina,
I have been working in WordPress for 10 years. I know my stuff. I have debug running and there are no php or any errors. I have checked all of the items you suggested. No issues. We have dedicated hosting. Plenty of memory resources allocated to the installs. We have FIVE LICENSES. Right now, I’d be really happy with a refund of all licenses and this tech support if you cannot offer more than this. If I don’t get this glitch in your tag div composer solved, which many others seem to have, we will have to abandon this theme for one that isn’t full of glitches. At this point, I’ll pay PREMIUM to not continue to waste valuable time here.
Reordering mobile columns doesn’t work AT ALL and inline text WILL NOT SAVE EDITED CONTENT! This is getting really tiresome and frustrating.
Hi Maxima,
That is the available memory on server, but maybe it is not set for the theme. Please set it in wp-config.php file like in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ -> https://i.imgur.com/ITWgC61.png
Thank you!
Hi.
I installed the template and it only sees 128MB available when 256MB is recommended. There is 512MB available on the server. Another company’s template on this server sees correctly 512MB. Why Newspaper does not see all available memory?
Hi,
Thank you very much for your support, I try to increase wp memory 512M and below steps and my problem is solve as of now.
-> https://themeisle.com/blog/wordpress-internal-server-error-fix/
Hi Calin,
Thanks for your reply and understanding on this, however the issue is still persisting, I’ve checked the pre-requisites completely and everything seems perfect and right for us. Please review the following system status and detailed status in the link
If you wish we can create you a sample user name/pass for you to login and check into our system.
I’ve also increased the WP Memory limit to 512M in wordpress.cnfg file.
Still we see the error.
How do we resolve this?
The theme requirements are set like in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/ ? Please double the wp memory limit (512MB).
If you want you can also try the steps from those guides:
-> https://themeisle.com/blog/wordpress-internal-server-error-fix/
-> https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
If you want we can also take a look at it, but will need wp-admin and cPanel access, or you can contact your host to check it.
Thank you!
Hi,
Usually, this problem can be if there is enabled a restriction from host, or if there is a custom code set in htaccess.
Also, you need to be sure that the theme requirements are set at least as in our guide , if you already have 256MB for wp-memory limit, please double it.
Also, here is a guide that can help you: How to Fix the 403 Forbidden Error in WordPress
Thank you!
Hi tnbc,
The theme requirements are set like in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/ ? Please double the wp memory limit (512MB) and also please make some tests using only tagDiv plugins to see if the problem persist.
If you want you can also try the steps from those guides:
-> https://themeisle.com/blog/wordpress-internal-server-error-fix/
-> https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Thank you!
Hi,
We are getting errors when trying to preview a Draft post in wp-admin after the update to 11.4.3.
In wp-admin we see this error:
wp_booster error:
td_api_base::mark_used_on_page : a component with the ID: single_template_2 is not set.
/nas/content/live/xxxxx/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php
In logs we see this:
PHP Fatal error: Allowed memory size of xxxxxxx bytes exhausted (tried to allocate xxxxxxxx bytes) in /nas/content/live/xxxxx/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php on line 2491, referer: https://site.com/wp-admin/edit.php?post_status=draft&post_type=post
PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 400560128 bytes) in /nas/content/live/xxxxxx/wp-content/plugins/td-composer/legacy/common/wp_booster/td_util.php on line 2491, referer: https://site.com/wp-admin/edit.php?post_status=draft&post_type=post
Stack Trace
rray
(
[0] => Array
(
[file] => /nas/content/live/xxxxx/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php
[line] => 336
[function] => error
[class] => td_util
[type] => ::
[args] => Array
(
[0] => /nas/content/live/xxxx/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php
[1] => td_api_base::mark_used_on_page : a component with the ID: single_template_2 is not set.
)
)
we’ve increased the memory limit within the wp-config.php file for the server and also tried to downgrade to the older version but its still giving the same issue. Please check this.
Issue solved! Hours of BS later.
When you turn on the theme you can go to that “Welcome to Newspaper!” section. On this page there is the system status stuff on the right side. The theme says “they recommend” a certain PHP setting or WP memory limit. It does not say this is required to run the theme, its just yellow and not red text. But my td_composer refused to activate until I made the changes they had in the status. These should not be “recommended” but “required” if they are actually required to use the theme. I don’t know which one it was but seems to be working now that all 4 have green checkmarks.
Hi,
Usually this happens due to low wp-memory value, try to set it to 256M if possible
– https://tagdiv.com/newspaper-theme-requirements/
In some cases adding the code mentioned at the end of the guide in the htaccess file solved the problem.
In others changing the PHP version to 7.3 or 7.4 worked. It could also be caused by security plugins or security server modules, or file permissions.
If nothing works, we could take a look at it. Send us admin login as well as cPanel at contact@tagdiv.com so we can investigate.
Thanks
Thanks Bettina, it worked. I just increased the memory limit from cpanel.
I will come here again if experienced any other problem.
Thanks again…
Hello,
Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit, and please make sure you do not have a plugin conflict.
Here is an article about how to fix this problem:
There has been a critical error on your website.
Also, please check the permalinks and re-save them -> https://i.imgur.com/MQPtVzl.png
Also, please let me know if you use WordPress.org or WordPress.com -> https://wordpress.com/support/com-vs-org/
Hope it will help you!
Thank you!
I am prompted to update to 11.4.2
However, I need to know what this will change? I have changed a lot in the actual code, and I am afraid updating will change all of those settings. For example, I have changed the WP memory limit and the PHP max input vars. Will updating change these settings?
I need to know if the update will also change my theme look. WIll it change the way my homepage or any other pages look??
Hello,
Please delete flex block 4 and add it again and see if the Warnings are still displayed. Also, please check the fields, and see if had an invalid value, please remove it https://i.imgur.com/gTplnJN.jpg
Please make sure the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) => https://www.screencast.com/t/88pK5QXpC
Also, you can ask your host to help you to set the wp memory.
Thank you!
Home Page seeing error values.
Text like shows this
Warning: A non-numeric value encountered in /home3/atomict3/public_html/telugunewsxpress/wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes/td_flex_block_4.php on line 471
Warning: A non-numeric value encountered in /home3/atomict3/public_html/telugunewsxpress/wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes/td_flex_block_4.php on line 498
Warning: A non-numeric value encountered in /home3/atomict3/public_html/telugunewsxpress/wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes/td_flex_block_4.php on line 471
Warning: A non-numeric value encountered in /home3/atomict3/public_html/telugunewsxpress/wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes/td_flex_block_4.php on line 498
Warning: A non-numeric value encountered in /home3/atomict3/public_html/telugunewsxpress/wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes/td_flex_block_4.php on line 471
Warning: A non-numeric value encountered in /home3/atomict3/public_html/telugunewsxpress/wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes/td_flex_block_4.php on line 498
Warning: A non-numeric value encountered in /home3/atomict3/public_html/telugunewsxpress/wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes/td_flex_block_4.php on line 471
Warning: A non-numeric value encountered in /home3/atomict3/public_html/telugunewsxpress/wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes/td_flex_block_4.php on line 498
And SECOND Problerm
Wordpress site memory increased in the host. But Theme not showing update.
Please fix both problem.
Hello,
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please double it and check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you are using SSL and you have a good bandwidth, the one from our server is 1GB/s and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J
Thank you!
Hi,
We’re on version 11.4.1. This was an attempt to import on the backend using the All Templates section. Currently we have memory set to 512 MB. Should not be any issues with bandwidth
Hello,
Please let me know what version theme do you have.
Please let me know from where you tried to access cloud templates, from the frontend or backend (all templates).
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please double it and check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you are using SSL and you have a good bandwidth, the one from our server is 1GB/s and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J
Thank you!
Hello,
Please let me know where you tried to access cloud templates, from the frontend or backend (all templates).
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please double it and check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you are using SSL and you have a good bandwidth, the one from our server is 1GB/s and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J
Thank you!
Hello Prem!
For our theme, every tagdiv plugin is important when you use the functions from that plugin. Also, I’ve added the issue to the developers to investigate more: https://forum.tagdiv.com/topic/cpu-and-memory-100-usage-admin-ajax-php/ and we hope this will be solved soon.
Thank you!
