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Hello,
Please do not use both page builders at the same time. Choose one or the other. We recommend switching to the tagdiv composer as we will develop our theme in the future based on our own page builder, not visual composer. You will still be able to use visual composer in the future but it will remain with the options available for it now. We will not add any new elements to visual composer. We will add lots of new and cool stuff to the tagdiv composer though.
As for the loading screen on the page builder, please increase your memory allocation by following this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello,
Please understand that the issues you are facing will be faced on other themes as well. There is optimization that needs to be made on your wordpress install that themes cannot do for you. Please use this guide and ask the host if you cannot do it yourself, as the theme requires this memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/
It is a hosting memory issue, not a theme issue. We are here to help and we will do so as best we can. Sorry you feel disappointed but this is the hassle when starting out with WordPress. Once you get into it more, it becomes tons easier.
Best of luck from us at tagDiv!
Hello,
Please increase your memory allocation using the system status parameters guide: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
memory_limit = 1024M
max_execution_time = 300
max_input_time = 300
post_max_size = 100M
max_input_vars = 10000
file_uploads = 1
max_file_uploads = 35
upload_max_filesize = 200M
these are my parameters are these not good enough? seem to all be above what your documentation says.
Hey,
I followed these steps and rebuilt the entire site (unzipping wp-content from a NewsMag page and putting in the database to a new install, then disabling all plugins except page builder, installing NewsPaper 8, installing updated page builder, installing updated td_composer, then following memory parameters guide for wp-config and .htaccess changes).
There was no caching on the WordPress site but I cleared my browser cache.
I still have the same issue. I can tell that at least the max_upload_size did successfully change to 50mb because I can see this on the media upload page.
Anything else I could do to troubleshoot? Potential issues: it’s a large site (13gb tar.gz for wp-content and 300mb MySQL database), and previously is on NewsMag.
Thanks!
Joey
Edit: This is all without installing or activating the child theme.
Hello,
It could be a plugin conflict or a memory allocation problem. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also please follow this guide to properly increase the memory: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Now it works 🙂
I have replaced W3 Total Cache by WP Super Cache (Recommended by TagDiv).
And I have solve the “WP Memory Limit” problem. Check Menu: Newspaper/System Status (Third point from button). There is a link to a guide if the light isn’t green.
I hope it works for you too.
Hello abaadm,
You should check your system status parameters and check your PHP memory to be setup according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Thanks for your understanding!
Hello ArthiSpooner,
Check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Increase the PHP memory…it is possible this memory to be exhausted and that’s why you cannot make anything.
Also, if you are using some untested plugins, try to disable all of these, clear the caches and check the results.
Thanks for the message!
I tried all style 1-7 and the problem still there.
I had disabled all JS / CSS minify, clear all custom CSS but no luck
Environment Statuses
Home URL https://www.enterpr1se.info
Site URL https://www.enterpr1se.info
WordPress Version 4.7.5
PHP Version 7.0.19-1+deb.sury.org~xenial+2
WP Memory Limit 512M
Might want to check the system status then as the memory allocation is very important if you use many complex elements. Please use this guide and meke sure to get all of the entries in the system status panel to green: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
System status – ОК.
Memory limit = 128 Mb
Wp_Debug = False.
Hello drakeprg,
First of all, I will thank you for your appreciation and we are glad that you are happy with our products!
Your custom widget might be empty on the backend because probably, your system status parameters are not increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, the PHP memory is exhausted and that’s why this happening, sorry!
Hope this helps and let us know how it goes!
Thanks for the message!
Hello domainbug,
First of all, ensure that your system status parameters are increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory is exhausted and that’s why you cannot edit anything.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello dwarkapuria,
First of all, ensure that your system status parameters are increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory is exhausted and that’s why you cannot edit anything.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello Rob,
This could be either a caching problem or memory allocation.
Please make sure you only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and make sure you follow this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Let us know if you still encounter problems.
Thanks
Hello darkstarmarina,
First of all, ensure that your system status parameters are increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory is exhausted and that’s why you cannot edit anything.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
What version of php are you using? what plugins are you using? There are many factors that can influence this.
If slow loading is your problem I would start at the memory allocation. Please use this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Also the recommended version of php is 7.0
Then you will have to optimize your site loading speed using this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
Thank you!
Hello melihkoray,
First of all, ensure that your system status parameters are increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory is exhausted and that’s why you cannot edit anything.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello Gopal Subedi,
First of all, ensure that your system status parameters are increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory is exhausted and that’s why you cannot edit anything.
Hope this helps and let us know how it goes!
Thanks for your understanding!
I’ve been changing out logos, background images, etc. Sometimes they take, sometimes they don’t. Sometimes only on one page and not the others. Very weird. I’m using WP-Engine. Also looking at the theme system status. Says WP Memory limit could be increased from 40MB. Or max_input_vars is low. Would any of this be effecting this?
Hello Erez,
Check your system status parameters to be increased according to our documentation here -> Most likely, the PHP memory is exhausted and that’s why the settings will not be applied. Clear all your caches, purge CDN files and check the results.
Thanks fort the message!
Hi,
You are receiving support from the tagDiv staff as well, do not worry :). The support is here present and accounted for. We answer every message from oldest to newest. We usually respond in 24h tops except for the weekend but this depends on the amount of messages we have. If there are lots and lots of requests the answer can come a bit late because we did not manage to respond to everyone up to your topic. Having lots of replies back and forth also influences the response as the topic gets fresher on each reply.
Now for the matter at hand. If the export and import of the theme settings does not work properly, it probably means one of the 2 processes is not working properly. Most likely the import.
This can be caused by plugin conflicts, memory allocation, hosting file permissions or a number of different causes that can prevent the theme from importing settings.
1) please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
2) Please increase memory allocation by following this guide: https://forum.tagdiv.com/system-status-parameters-guide/
3) Please check file permissions and specific hosting permissions: https://codex.wordpress.org/Changing_File_Permissions
I hope this helps.
Thank you!
Hello bongfactory,
Please check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Mos likely, you PHP memory is exhausted and that’s why you cannot change anything.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
It is recommended to follow the guide as described, especially the memory limit value that is defined in the wp-config file, in your wordpress installation. Please try and make these modifications and everything should work properly regarding the theme panel.
Thanks
