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Calin
tagDiv Staff

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that the theme was install as in our documentation from here -> https://tagdiv.com/how-to-install-newspaper-theme/
What is the Cloud Library and How You Should Use It? ->https://tagdiv.com/what-is-the-cloud-library/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that you have accomplished all the Newspaper Theme requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ And also please make sure that you are installing the Newspaper Theme properly: https://forum.tagdiv.com/install-via-wordpress/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you have activated the standard pack plugin. Also please make sure that your system requirements are up to date and also take a look at our page speed tutorial here: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that your system requirements are up to date and also take a look at our page speed tutorial here: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you !

Calin
tagDiv Staff

Hi,

Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem with this, please provide some screenshots.
Please notice that only the last version of the theme, Newspaper 10.1 was tested with WordPress 5.3
-> https://tagdiv.com/update-newspaper-theme/

Thank you!

Vlad S
tagDiv Staff

Hello !

Please note that if you’re using a PRO layout that is fully editable using the tagDiv Composer. Also you can disable standard pack if you use PRO layout.

Make sure that your system status is up to date according to our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

And also please make sure you are clearing your cache after doing some modifications.

Thank you !

baaboon3
tagDiv Member

Hi my issue now is this,

tagDiv Social Counter
Success
tagDiv Standard Pack
Ajax error

An error occurred and we could not finish the process.
Please reload the page and try again, or manually update the plugins.
After installing the WordPress will crash, I check and confirm that I have fulfilled all the requirements, therefore issue not solved yet. Maybe can I give you my hosting details you assist me to rectify this issue?

Vlad S
tagDiv Staff

Hello !

Please make sure that your system requirements are up to date and also take a look at our page speed tutorial here: https://forum.tagdiv.com/how-to-make-the-site-faster/

Thank you !

Calin
tagDiv Staff

Hi,

So if I understanding correctly the theme panel will not longer save the changes, if is so then please make sure that the theme requirements are set as in our quid ->https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you do not have a plugin conflict.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that you have accomplished all the Newspaper Theme requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ And also please make sure that you are installing the Newspaper Theme properly: https://forum.tagdiv.com/install-via-wordpress/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you install the Newspaper Theme properly according to our documentation: https://forum.tagdiv.com/install-via-ftp/ Also please make sure the system requirements are all up to date: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you have accomplished all the Newspaper Theme requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ And also please make sure that you are installing the Newspaper Theme properly: https://forum.tagdiv.com/install-via-wordpress/

Thank you !

Vlad S
tagDiv Staff

Hello !

We don’t really recommend plugins, what we normally do and suggest to users. First of all make sure that you are using a good host, that is the most important thing, Use a cloudflare, make sure you upload photos not to large not to small but preferably compressed, keep content easy, don’t fill your pages with unwanted plugins, pop-ups and etc.

You can easily see and test your website using GTMetrix and there you will see what can be improved.

Also make sure that Theme requirements are met and also take a look at our page speed tutorial here: https://forum.tagdiv.com/how-to-make-the-site-faster/

I hope this is helpful !

Thank you !

Vlad S
tagDiv Staff

Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Please make sure that you install the Newspaper Theme properly according to our documentation: https://forum.tagdiv.com/install-via-ftp/ Also please make sure the system requirements are all up to date: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure you have followed our documentation regarding theme Requirements: https://forum.tagdiv.com/requirements-for-newspaper/ and take a look at our page speed tutorial: https://forum.tagdiv.com/how-to-make-the-site-faster/

I hope this was helpful !

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you install the Newspaper Theme properly according to our documentation: https://forum.tagdiv.com/install-via-ftp/ Also please make sure the system requirements are all up to date: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Vlad S
tagDiv Staff

Hello !

Please make sure that you install the Newspaper Theme properly according to our documentation: https://forum.tagdiv.com/install-via-ftp/ Also please make sure the system requirements are all up to date: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you !

Calin
tagDiv Staff

Hi,

Make sure that you set it as in our documentation in WordPress wp-config.php file.
Also the requirements are for 256M not 128M.

Thank you for your understanding!

Vlad S
tagDiv Staff

Hello !

Please make sure that you install the Newspaper Theme properly according to our documentation: https://forum.tagdiv.com/install-via-ftp/ Also please make sure the system requirements are all up to date: https://forum.tagdiv.com/requirements-for-newspaper/

Please note that we answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2 So multiple replies to your topic will only make us to get harder to your topic. Also note that is not recommended to reply in other users topic since you will make the response time longer !

Thank you !

Calin
tagDiv Staff

Hi,

Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If there is still a problem with this, please provide some screenshots.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that you install the Newspaper Theme properly according to our documentation: https://forum.tagdiv.com/install-via-ftp/ Also please make sure the system requirements are all up to date: https://forum.tagdiv.com/requirements-for-newspaper/

I hope this was helpfull !

Thank you !

chicky365
tagDiv Member

I have a brand new install of this theme and I am having a similar issue. I was able to get in the first time, but once I had committed a save, it would not load the screen again? There seems to be an issue once you have made a simple change…..so I don’t think its linked to plugins or requirements- otherwise it would not have loaded the first time.

Vlad S
tagDiv Staff

ello !

Please make sure you have set the Newspaper Theme Requirements accordingly with our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

LisaCJ
tagDiv Member

Thanks Calin on all of that.

Re 1)

I’ve looked at the system requirements, and gone to my hosting provider. I’m running PHP 7.2 and I have 128M WP Memory – although I am still getting this message in the system status saying I only have 40M – why could that be? And is this perhaps the issue. They’ve doubled checked and I do have the 128M limit.

See this link: https://drive.google.com/open?id=1smDqu1d8aa2ZGhdiVAHAiJ9WOV_PKd0n

Thanks

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