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Catalin
tagDiv Staff

Hello FarrahGillani,

In order to achieve best results, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After you have done this, please consult the guide below and then check your social counter and see how it works.

1) Please make sure you have the latest theme version: 6.6.5. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.5 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue. Also, please provide the link to this topic so we can know who you are and what the issue is.

Hope this helps!

Thank you for the message!

Bogdan B.
tagDiv Staff

Hello,

Unfortunately this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also make sure that your permission for the upload folder are set correct. You can check this by trying to upload an image in media library. If the process succeeds then the permission are ok. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the cpanel, please contact your hosting provider.
Also make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/

If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Catalin
tagDiv Staff

Hello ldquocbinh,

In order to achieve best results, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After you have done this, please consult the guide below and then check your social counter and see how it works.

1) Please make sure you have the latest theme version: 6.6.5. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.5 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue. Also, please provide the link of this topic so we can know who you are and what the issue is.

Hope this helps!

Thank you for the message!

Bogdan B.
tagDiv Staff

Hello,
Please try to see if you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/
(You might have to contact your hosting) and also please check your system status: https://forum.tagdiv.com/system-status-parameters-guide/
If the problem is still thre, please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. If the error is still present, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue. Please also include a link to this topic.
Thank you!

Andrei L.
tagDiv Member

Hi

The theme code was tested and optimized for best performance, we have a lot of clients and the theme works well on a large variety of hosts.
First please make sure that you use the recommended server configuration for Newspaper theme, you can check our documentation for more details: https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
There are lots of factors that influence the site’s page-sped. I suggest you first try this without any other plugins active, leave just VC plugin active the check again. To improve the loading speed look the mysql query cache: http://dev.mysql.com/doc/refman/5.1/en/query-cache.html we also use it on our demo.
Also you can use the speed booster to move the js and css at the bottom of the page, eliminate render-blocking, but not for all plugins. Check the System Status if the speed booster is active if you use other plugins than the tested ones. You can find some useful information regrading speed booster usage in this topic: https://forum.tagdiv.com/topic/speed-booster-questions/
Also you can read this guide, it may help – https://forum.tagdiv.com/how-to-make-the-site-faster/

Hope this help.
Thanks!

Bogdan B.
tagDiv Staff

Hello,

Unfortunately this error could come from a big number of problems. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also make sure that your permission for the upload folder are set correct. You can check this by trying to upload an image in media library. If the process succeeds then the permission are ok. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the cpanel, please contact your hosting provider.
Also make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/
If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Andrei L.
tagDiv Member

Hi,

Before trying the manual method, you can try a few things to get the demo install to work:
First thing you need to check is if you meet the newspaper system requirements:
https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
Then you need to increase your system status parameters: http://screencast.com/t/tMBmoCHFw0 These entries are set in php.ini file and should look like this:

max_input_vars = 5000
max_execution_time = 300

These 2 will be required not only for the demos, they are requirements for the theme’s functionality.
Then, if the demo still won’t load, you need to check if you have the correct permissions on your upload folder. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the cpanel, please contact your hosting provider. Another thing you can check with your host is to unlock the demo if there is some setting which blocks access to it.
If all of these will not do it, please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

Bogdan B.
tagDiv Staff

Hi,
Here are the requirements for newspaper you will have to meet: https://forum.tagdiv.com/requirements-for-newspaper/ and also increase these parameters here: https://forum.tagdiv.com/system-status-parameters-guide/
Your question depends on the amount of visits per day as shown in the requirements section.
I hope this helps.
Thank you!

Bogdan B.
tagDiv Staff

Hello,

Unfortunately this error can be caused by a number of reasons. Please also try a wordpress default theme to see if you still get the error and just to be on the safe side, please check if you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/ and also check your system status: https://forum.tagdiv.com/system-status-parameters-guide/
If the error still persists, then you can follow a few resources on this topic:
https://wordpress.org/support/topic/please-helpan-unexpected-error-occurredsomething-may-be-wrong-with-wordpress
https://wordpress.org/support/topic/an-unexpected-error-occurred-something-may-be-wrong-with-wordpressorg-or-this-11
https://wordpress.org/support/topic/an-unexpected-error-occurred-something-may-be-wrong-with-wordpressorg-2
https://wordpress.org/support/topic/an-unexpected-error-occurred

I hope this helps.
Thank you!

Catalin
tagDiv Staff

Hello emanuelsrivero,

1) Please make sure you have the latest theme version: 6.6.5. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.5 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue.

Hope this helps!

Thank you for the message!

Catalin
tagDiv Staff

Hello to all,

1) Please make sure you have the latest theme version: 6.6.5. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.5 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue.

Hope this helps!

Thank you for the message!

Bogdan B.
tagDiv Staff

Hi,
Please make sure you meet the requirements for newspaper:
https://forum.tagdiv.com/requirements-for-newspaper/
https://forum.tagdiv.com/system-status-parameters-guide/
I hope this helps.
Thanks

Catalin
tagDiv Staff

Hello zrosen,

1) Please make sure you have the latest theme version: 6.6.5. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.5 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue.

Hope this helps!

Thank you for the message!

Catalin
tagDiv Staff

Hello Kerran elamassa,

1) Please make sure you have the latest theme version: 6.6.5. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.5 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue.

Hope this helps!

Thank you for the message!

virjik
tagDiv Member

Hi i have same problem. I have installed only wp super cache plugin. please help me. I have deactivated all plugins, i have done all the things that Prezla have done but nothing happened. My vps server meets all the requirements and newspaper theme has the latest plugins installed and its latest version of the theme.

Bogdan B.
tagDiv Staff

Hello,
This error is quite common in WordPress and there are many resource online on the subject like this one for example:
http://www.wpbeginner.com/wp-tutorials/how-to-fix-are-you-sure-you-want-to-do-this-error-in-wordpress/
The main cause for this error are plugin. You can disable all your plugins before installing/activating the theme. This seems to work for most people.
If the theme still cannot be installed, then you can check if you meet the requirements for newspaper:
https://forum.tagdiv.com/requirements-for-newspaper/
(the php memory limit should be 64mb)
I hope this helps.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Please verify that you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/ and also check your system status parameters and increase them according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Also please switch from w3 total cache to wp super cache as there were issues with total cache.
I hope this helps.
Thank you!

craigmc
Participant
#0

Hi,

We have a requirements for a second inline ad on all posts and wondered if this was possible?

Thanks

Craig

dartsworld
tagDiv Member

Sorry to keep updating this thread!

It would appear that it is possible due to the content that gets added to a page?

I tested this by creating a new page. When I add the following text, I get a title and bread crumbs:

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Darts World Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Darts World Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Darts World Limited, 2 The Glenmore Centre, Shearway Business Park, Pent Road, Folkestone, Kent. CT19 4RJ. Our company registration number is 9986331 . The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

If I add a further paragraph to it, I no longer get a title or bread crumbs??

Bogdan B.
tagDiv Staff

Hello,

Before trying the manual method, you can try a few things to get the demo install to work (the manual method is not a walk in the park. It’s easier if you get it to work automatically)
First thing you need to check is if you meet the newspaper system requirements:
https://forum.tagdiv.com/requirements-for-newspaper/
Then you need to increase your system status parameters:
https://forum.tagdiv.com/requirements-for-newspaper/
These 2 will be required not only for the demos, they are requirements for the theme’s functionality.
Then, if the demo still won;t load, you need to check if you have the correct permissions on your upload folder. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the cpanel, please contact your hosting provider. Another thing you can check with your host is to unlock the demo if there is some setting which blocks access to it.
If all of these will not do it, please send us an email at contact@tagdiv.com and request the manual instalation and we will provide the XML file for the specific demo you want to import.

Thank you!

Catalin
tagDiv Staff

Hello @myfamilyclub and @Hrach,

Please make sure you have these requirements before further investigation is required:

1) Please make sure you have the latest theme version: 6.6.5. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.5 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue.

Hope this helps and let us know how it goes!

Thank you for the message!

Patrick
tagDiv Member

Hi,
I didn’t receive an email when you answered to my last reply ?
And your link to torquemag.io goes to a blank page ?
I checked status parameters and system requirements but everything is ok.
Is it important to activate the theme ? What could happen if it is not activated ?
Thanks
Patrick

Prijateljica
tagDiv Member

Ok. I have checked everything. And It does meet the requirements.

My site was running normally. (everything was fine) but now I can’t login on wp-admin. I have put that code into wp-config and the problem is still there…

Lucian
tagDiv Staff

Hi Erdal,

Glad to find you’ve managed to find the problem!
The theme was developed to work on php version 5.2.4 or greater: https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ what version of php were you using?

If you have any info on this which might help us investigate this, please let us know.

Thanks

  • This reply was modified 10 years by Lucian.
Bogdan B.
tagDiv Staff

Hello,
Please first of all check of you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/
Then after everything is in order there, please check your system status and increase the parameters by following this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Please let us know if you still have issues afterwards.
Thank you!

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