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Hi,
Please make sure you have the latest version of the theme, 11.5.1
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Also, please check this guide about deny code https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
Hi,
We have the Newsmag 5.2.1 WP theme installed on washingtonthoroughbred.com. We host with Bluehost (VPS for Business).
Recently (August 23) we experienced extreme slowness and intermittent “internal server error” messages showing a white screen when trying to update/add posts. The site was not accessible to most people who tried to access it (it just wouldn’t load or was extremely slow causing people to hit the “refresh” button multiple times in an attempt to pull up the website). During this time we had a surge in traffic due to an online bidding event (Google Analytics puts us at 2,974 page views for the day… daily page views are normally around 200-600). In the past, we’ve successfully had page views of 4,485 in one day (August 21, 2018) and the site remained operational. In the last two years (August 2021 and 2022), we’ve experienced these types of issues––that is, during traffic surges.
Bluehost claims there is a problem with our themes, plug-ins, etc. and that it is not due to the hosting plan. There was only one plug-in that needed updating at the time (UpdraftPlus).
Here is the PHP info for our website: https://washingtonthoroughbred.com/info.php
On the theme’s system status screen, I discovered two warnings today:
– PHP Execution Time = 30 (tagDiv recommends 60 or more)
– PHP Max Input Vars = 1000 (tagDiv recommends 2000 or more)
Once traffic died down, the site was reachable more consistently and we were able to resume with adding/updating posts.
On another note: We use Bluehost’s email servers and we were also unable to send email during the surge in traffic.
Has anyone else using the Newsmag theme run into this type of issue? From a theme builder’s perspective, what recommendations do you have for us moving forward? Can you recommend a way to give the site a stress test to reproduce the problem?
I do have a staging site set up at Blogvault:
https://washingtonthoroughbred218.e.wpstage.net/
Usr: blogvault
Pwd: 0e3fff7e
Staging SFTP and PHPMyAdmin access is available on request.
Much appreciated, and please let me know if I can provide more details.
Thanks,
Venessa Koehn
Hi,
This situation appears because in Newspaper theme system status only the WP Super Cache plugin was set to be detected as cache plugin, so all other cache plugins will not be recognize, but this will not affect the functionality and it will work correctly.
Thank you!
Hi!
I use the LiteSpeed cache plugin and all the time I see the information “Caching plugin – No caching plugin detected – for best performance we recommend using WP Super Cache” on Newspaper system status and when I check the site health I see information “Page caching is not detected but the server response time is OK – AMP”.
Can you help me. My site is works good, but it annoys me.
Thanks!
Gilbert Wojaczek-Kubica
How do I change those values? In the wp-config I can’t find those variables
Hi juanig41,
What you can do is to rested the license key from Newsmag > System status, then you can remove the theme and use it on a different website.
Also, in case that after you set it on the new website and in My license the old site is still present you can click on unassign (then the license key could be unassign after a period of time) so it will be displayed the key only on the new website.
Thank you!
Hi,
Please make sure you have the latest version of the theme, 11.5.1
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
Hello,
Please provide the message for that critical error.
Also, please make sure the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) => https://www.screencast.com/t/88pK5QXpC
Thank you!
Hi,
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well
Check this guide and make sure you do not have in the .htaccess file some lines with “Deny all”!: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Thank you!
In every text block (like “text with title”), I initially add text and save it. It shows on the website fine.
BUT when I edit it by clicking “Edit content”, the “WP Editor” pops up, although the text field is EMPTY (even though I added text another time). I can’t even paste text into this field.
Anyone had this problem or know how to fix?
NOTES:
* I’m using the latest version.
* Other fields/blocks seem to work fine.
* The browser ad blocker is disabled.
* The same happens in any browser.
* In “system status”, clearly my server meets all recommended specs (things like “WP Memory Limit”)
Basically the WYSIWYG “WP Editor” window is normal in every way, except it is BLANK when I try to edit existing text.
I suddenly started receiving huge log entries for UPDATE db queries. Each line over 16 M Bytes with indication “Got a packet bigger than ‘max_allowed_packet’ bytes”.
Single debug entry here: https://drive.google.com/file/d/16KHTKNpvjFLqD6kgO-sWX9Xj5ZDH58PC/view?usp=sharing
System info:
### wp-core ###
version: 6.0.1
site_language: el
user_language: en_US
timezone: Europe/Athens
permalink: /%year%/%monthnum%/%postname%/
https_status: true
### wp-parent-theme ###
name: Newspaper (Newspaper)
version: 11.5.1
author: tagDiv
### wp-server ###
server_architecture: Linux 4.15.0-167-generic x86_64
httpd_software: Apache/2.4.52 (Debian)
php_version: 7.4.27 64bit
php_sapi: apache2handler
max_input_variables: 10000
time_limit: 300
memory_limit: 512M
max_input_time: -1
upload_max_filesize: 32M
php_post_max_size: 32M
curl_version: 7.74.0 OpenSSL/1.1.1k
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
### wp-database ###
extension: mysqli
server_version: 10.4.7-MariaDB-1:10.4.7+maria~bionic
client_version: mysqlnd 7.4.27
max_allowed_packet: 16777216
max_connections: 100
Hello,
You can reset the key from System Status -> https://i.imgur.com/gKa1F1J.png
To be able to assign a new license to a website, please make sure the status is inactive, ie Unassigned on that website, reset the key and set the new license, on the website.
Thank you!
Hi,
Please make sure you have the latest version of the theme, 11.5.1
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
An issue has been encountered while trying to validate your license key
Please reset the key from the System status tab and try to activate it again, or contact our customer support team at contact@tagdiv.com.
If you don’t have a valid license key, you can get one now and continue to enjoy the full benefits of this great product.
Buy Newsmag Theme
My theme is valıd already why ıts saying this
If you get a message like this “Sorry, you are not allowed to access this page.” ,then you can solved this problem in this way:
go in Newsmag > System status and replace the url:
admin.php?page=td_system_status
with this one
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license.
We will take a look at the problem and we’ll fix it. Include a link to this topic in the email.
Let me know the results!
Thank you!
Hello,
You can reset the key from System Status -> https://i.imgur.com/gKa1F1J.png
To be able to assign a new license to a website, please make sure the status is inactive, ie Unassigned on that website, reset the key and set the new license, on the website.
Thank you!
Hello,
Please make sure the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) => https://www.screencast.com/t/88pK5QXpC
Also, please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please check the console when you try to import a template, maybe you have some errors and provide some screenshots.
Thank you!
I want to import Pre-designed Templates but The cloud library isn’t working . It is always showing ‘Loading templates’.My website is new.So,I don’t have any extra plugins.My system status requirements is okay ..Please help me to solve this problem.
Website:
https://rockdalewoman.com/
My system status
Theme version 11.5.1
Theme database version 11.5.1
HTTP channel test wordpress
Installed demo Gossip PRO – demo ID: gossip_pro | install type: full
Server software LiteSpeed
PHP Version 7.4.30
post_max_size 1024M
max_execution_time 1500
max_input_vars 2000
SUHOSIN installed false
PHP extensions mbstring available
GD library available
WP version 6.0
WP Memory Limit 256 MB/request
WP_DEBUG False
Caching plugin No detected
I have the same problem.My website is new.So,I don’t have any extra plugins.My system status requirements is okay ..
My system status
Theme version 11.5.1
Theme database version 11.5.1
HTTP channel test wordpress
Installed demo Gossip PRO – demo ID: gossip_pro | install type: full
Server software LiteSpeed
PHP Version 7.4.30
post_max_size 1024M
max_execution_time 1500
max_input_vars 2000
SUHOSIN installed false
PHP extensions mbstring available
GD library available
WP version 6.0
WP Memory Limit 256 MB/request
WP_DEBUG False
Caching plugin No detected
Hello,
The theme works well on the version of PHP 8.0.19.
Also, please let me know what host you use.
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Thank you!
Hi Team,
Im facing unresponsiveness, hanging issues, pages and post editor not loading, basically the setup is useless, and The front-end of the page never really loads even in an hour.
I’ve found out that the website works fine in the older setup with PHP 7.4 and not in PHP 8.0, please fix the issues as we cannot use the older version of PHP in the Production Server.
Here is a screenshot of my system status,
Operating System: Linux
Server: Apache
MySQL Version: 10.6.7-MariaDB
PHP Version: 8.0.17
PHP Max Execution Time: 300
PHP Max Upload Size: 4096M
PHP Post Max Size: 4096M
PHP Max Input Vars: 1000
PHP Memory Limit: 4096M
cURL Installed: Yes
cURL version: 7.64.0
GD Installed: Yes
GD version: bundled (2.1.0 compatible)
Write Permission: All Fine
Demo Pack Server Connection: Connected
Hi Support,
We received a notification that following things need to be done:
1. Theme needed to be updated to version 11.5.1
2. PHP Execution Time 30 – ⤏ We recommend to increase this value to 60 or more
3. PHP Max Input Vars 1000 ⤏ We recommend to increase this value to 2000 or more
We updated all the 3 things above:
a. Theme now is 11.5.1
b. PHP Execution Time 30 – now is 90 (updated in both php.ini and htaccess)
c. PHP Max Input Vars 1000 – now is 3000 (updated in both php.ini and htaccess)
For some reason, the system status in your panel is still not seeing these changes (“b” and “c” – the php updates) and still recommends.
Here is a screenshot – https://drive.google.com/file/d/1S_CCRFfM8sB3fyynclSOshzM9itCFZwa/view?usp=sharing
Can you please assist to figure out what else needs to be done to clear these recommendations?
Note: We want to make sure they are cleared as this tool is pretty useful for us whenever the site is not tuned up properly. We do not want to see recommendations when things have been updated as requested.
Hi,
Please make sure you have the latest version of the theme, 11.5.1
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
Hello,
Please make sure you have the latest version of the theme, 11.5.1
Please check if this code is missing from your .htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/ this requirement is not displayed in System Status.
Usually, after you set the code in .htaccess the WP editor works well.
Please do a test using only tagDiv plugins and try to open the WP Editor.
Please check the console if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please check if the code needs to be set between head tags, this can be set in our theme in Theme Panel -> Analytics/Js Codes. Example: https://prnt.sc/1tju9qf -> https://prnt.sc/10jk7fq, the code needs to be set only once per page -> https://www.wpbeginner.com/beginners-guide/how-to-add-google-adsense-to-your-wordpress-site/
Thank you!
When i am trying to update my older version to newer version i am facing this error message on the screen “An issue has been encountered while trying to validate your license key, Please reset the key from the System status tab and try to activate it again, or contact our customer support team at contact@tagdiv.com.”
Even I already reset the key from system status but the issue is still the same please guide me how can i fix this I already mail to customer support but not receive any reply from them. please fix this issue.
Website: QA QC in Construction
