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Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files. Then test the theme panel again. Also make sure you set your system status parameters like this guide suggests:
https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hi
Please make sure that your server meets the requirements indicated in our documentation: https://forum.tagdiv.com/requirements-for-newspaper/ and also check if the parameters from system status have the values indicated here: https://forum.tagdiv.com/system-status-parameters-guide/
Try also to update the theme at V 7.3 which is available on themeforest then update Visual Composer plugin at V 4.12, this version is included in theme’s path.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com and give us wp-admin and ftp access so we can further inspect this issue. We will have a look to it in shortest time possible and get back to you with an answer.
Thanks!
HI
Please make sure that you’re server meets the requirements specified in our documentation: https://forum.tagdiv.com/requirements-for-newspaper/ and also check if the parameters from system status have the values indicate here: https://forum.tagdiv.com/system-status-parameters-guide/ Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials, also give us ftp access, and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hi
I’ve checked your site and seems that the server respond very hard on admin-ajax request made for posts: http://screencast.com/t/I5hChdrxD Please make sure that the parameters from system status have the values indicated in our documentation then test the site again: https://forum.tagdiv.com/system-status-parameters-guide/ also check if you server meets these requirements: https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
Thanks!
Hi
According to system status dates you have installed the default demo without content. To implement the layout from another demo just install it without content as you made with default demo: http://screencast.com/t/86iEseM8Oue This option will import only the demo’s settings without its content and also your own con’tent won’t be affected.
Before making any changes in site’s layout make sure you do a full backup to your current wp-install and to database also: https://codex.wordpress.org/WordPress_Backups This is a security measure and in case something goes wrong you can always get back to previous version.
Thanks!
Hi Bogdan,
OK so I have ensured all of the newspaper requirements and system status parameters are correct for the site.
I have two sites with the same issue and use the same theme (Newspaper). So I marked site1 as fixed and within 7 days the Server Error 500 returned.
I changed to theme on site2 from Newspaper to TwentyFifteen and marked as fixed, to date the error hasn’t returned and it has now been 3 weeks. So by elimination we can assume that it is the child theme (Newspaper) that is causing the issue.
Both sites also have identical plugins enabled.
Can you advise on how to proceed further.
I think this has to be the best WordPress theme out there and am keen to purchase more, BUT I believe this server error is causing a major issue with my rankings with Google.
This is not an isolated case as I believe the Enfold theme has the same issue, see thread here:
http://www.kriesi.at/support/topic/crawling-errors-500/
Regards,
Dave
Hi,
I can’t figure why, when someone loads my site for the 1st time, images won’t load.
Screens from different browsers:
mozilla: http://screencloud.net/v/8uDB
chrome: http://screencloud.net/v/xWSD
opera: http://screencloud.net/v/nR7d
ie (f#ck3d header) http://screencloud.net/v/n5FT
ie (f#ck3d sidebar) http://screencloud.net/v/L1U
Screens from page speed test websites (notice the tested url screenshot)
pingdom: http://screencloud.net/v/642V
gtmetrix:http://screencloud.net/v/4H4E
webpagetest: http://screencloud.net/v/i1ER (notice how repeated view is different from 1st view)
My website is currently running on a vps:
system status screenshot: http://screencloud.net/v/xN4G
php info: http://technicamart.com/phpinfo.php
(for other system details just ask)
Installed and active plugins:
Amazon Simple Affiliate (ASA 2) – 99% sure it doesn’t conflict, tested without it being activated and same thing happens – no images on 1st view
Better WordPress reCAPTCHA
Contact Form 7
Google Analyticator
Regenerate Thumbnails
WP Smush
WPBakery Visual Composer
Yoast SEO
Jetpack by WordPress.com (running only protect and photon) – I’ve tried disabling and enabling photon countless times to see if it’s because of it, it is not.
My head hurts. What I expected to be an easy extract and install press of a button turned out to be hours of testing to see what the hell is wrong.
Already did some search on your forums before making this post. If you’ll recommend me to turn off image loading animation effect(lazy loading) won’t cut it for me as it was the major point that sold me your theme. Running your theme only with your recommended wp plugins also won’t cut it.
For the moment I’ve stopped using your theme. Will try it on a clean wp install in the next few day (even if does work won’t solve my current problem).
Till then, I need your help.
Hello,
Any one of those plugins can cause issues as you use quite a number of untested plugins and in most cases plugins conflict even with each-other. Not only conflict with the theme. Here is a list of tested plugins to use: http://screencast.com/t/LGEVqrzf4GaQ and maybe this guide will help also: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please try to disable any untested plugins and try to set up wp super cache according to the guide and then test your site again and see if you have any more downtime. You can also check your system status: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello,
Please make sure you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/ and increase your system status parameters according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello cthrag,
First of all, please check your system status and try to increase all the parameters from there (most likely PHP memory) for good performance in the theme. Also, please set all of them according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, please ensure that you are using the latest version of the theme and also, the latest version of Visual Composer which is tested with the theme ->4.11.2.
Thanks for your understanding!
Hello tavarish,
First of all, please check your system status and try to increase all the parameters from there (most likely PHP memory) for good performance in the theme. Also, please set all of them according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Very important for your website is our requirements regarding on your dedicated server. For more information about this, please consult here -> https://forum.tagdiv.com/requirements-for-newspaper/
This type of function wpt_view_count, does not come from our theme code and do not request the admin-ajax.php I suspect it coming from your untested plugins or also you have some embedded code added to your theme which causes this. To rule conflicting plugins, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugin that comes bundled with our theme.
Hope this helps!
Thanks for your understanding!
Hello sellim81,
First of all, please check your system status and ensure that you have increased the parameters according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Please ensure that if you are using some untested plugins, these do not affect your theme. To rule out this case, please disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello Balleto,
This is the error which I got with the facebook debugger, like this -> http://screencast.com/t/7kTaPUAtGF Please try to increase your system status according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ and then clear all your caches and test it again and check the results.
Thanks.
Hello Balleto,
This is the error which I got with the facebook debugger, like this -> http://screencast.com/t/7kTaPUAtGF Please try to increase your system status according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ and then clear all your caches and test it again and check the results.
Thanks.
Hello globalisvilag,
First of all, please check your system status and ensure that you have increased the parameters according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you are some trouble with saving and if you are using the Wordfence plugin, please try to disable it or try to set it according to Bryson T advice, from here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello Psicorockgia,
First of all, please use this guide to increase your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/ and also, please ensure that all your modification were been saved. Also, please provide your website URL so I can inspect it closer….you can provide some useful screenshot where you can specify the exact place where you add a space and it does not appear on your end.
Thanks for the message!
Hello,
Please use this guide to increase your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/
Plugins can also affect this so please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test the upload again.
Alternatively you can also test this on a wp default theme like twentysixteen to rule out theme interference as well.
Let us know how it goes.
Thank you!
Hi
Try to use gzip compression to reduce the transfer time and file’s size; https://gtmetrix.com/enable-gzip-compression.html
Also please make sure that your server meets the requirements indicated in our documentation: https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ and also check if the parameters from system status have the values indicated in our documentation: https://forum.tagdiv.com/system-status-parameters-guide/ you can also optimize the site following our page-speed guide: https://forum.tagdiv.com/how-to-make-the-site-faster/ Consider using a cache plugin and a cdn service for a better response time: https://forum.tagdiv.com/cache-plugin-install-and-configure/ https://forum.tagdiv.com/cloudflare-cdn/ and to optimze the queries made to database take a look at mysql query cache: http://dev.mysql.com/doc/refman/5.7/en/query-cache.html
Hope this helps.
Thanks!
Hi,
Did you change the system status parameters like I mentioned in my above reply? Please use this guide and change your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/
You can check your progress here: http://screencast.com/t/VcINH4bclyqT
Also please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Please also contact your server provider and let him know of this and if there is something that can be done from the server-side.
Thank you!
Hi,
The theme has some server requirements and also there are some recommendations for php.ini for better wordpress and theme functionality – https://forum.tagdiv.com/system-status-parameters-guide/ Like it is specified in that guide this may differ from server to server and it is recommended to read your host documentation for this or ask them about this to tell you where you need to make these changes and what are the limitations in this regard.
Also if you did not have this issue before and the theme worked properly, this means that you have changed something to your current install, maybe a corrupt htaccess or low php memory, you can read more about this here what are the steps to debug this issue – http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Thanks!
You should check your system status parameters: http://screencast.com/t/bpnfaltKJ and try to get them all green by following this tutorial: https://forum.tagdiv.com/system-status-parameters-guide/
This is what helped solve most of the 500 errors our users get.
Thank you!
Hello,
This issue is most likely caused by the php memory allocation. Please use this guide and increase all your system status parameters accordingly: https://forum.tagdiv.com/system-status-parameters-guide/
Let us know how it goes.
Thank you!
Hi,
Please use wp super cache as it;s the recommended caching plugin to use with our theme. Then disable the child theme and use the theme panel for css modifications: http://screencast.com/t/LSt5aXS9
you can also check the system status parameters here: http://screencast.com/t/vkBw4jGU and make sure you increase them according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Let us know if you still have trouble afterwards.
Thank you!
Hi,
OK,It seems something went wrong. Please reinstall the theme via ftp (clean install). You will not lose any content as it’s kept in the DB. Please use this guide: https://forum.tagdiv.com/install-via-ftp/
After you install the theme, please check your system status from the here: http://screencast.com/t/Bz2z8sLsynjI and make sure you get set all parameters according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
After that please disable all plugins except visual composer and clear ALL caches. including a cdn or server cache.
Now test your site again and see if there are still problems. If there are, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login ind investigate. Also include a link to this topic.
Thank you!
Hello,
1) The thumb does not get created for the big grid. Please make sure you have the proper thumbnail selected here: http://screencast.com/t/0NdSS7ezS9q and then use the force regenerate plugin to regenerate your thumbs.
2) and 3) There is a limit for the size of images you can upload into wordpres. This is seen here: http://screencast.com/t/iFO8BDV3GAqT
You can use this guide to increase this limit: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
