Hi
I’ve checked your site and noticed that you updated the theme and now it works fine: http://screencast.com/t/qFHpyW5uCgDo
If you still need assistance on this please let us know and we will get back to you in shortest time.
Thanks!
Hi
You don’t have to pay for the updates, as long as you have a valid license the updates is free.
Thanks!
the amount of tanned appearing on the site and which appears on the matter in facebok after the update has to be different .
examples :
http://portalespigao.com.br/agronorte-inaugurou-nova-loja-nesta-sexta-feira-10/
https://www.facebook.com/portalespigao/posts/649150545234628
How do I update the social counter to 4.1? I currently have 4.0 but can’t see how to update it.
Thanks.
Hello! Just updated to the latest version (from 6 > 7). Most things seems to be working fine except from the Child Theme.
1. If i upload the child theme as it is (with only style.css and functions.php) the site gets an extra menu (just like in this post) and I get a double logo + some more small issues. Have tried disabeling my plugins to check if any of them is causing the issue, but it seems weird since no files are actually changed. Only thing happened is the child theme being loaded.
2. I was also wondering about the new mobile-menu. Is there any way to change the colors or anything with it? I also have an issue when using iOS that the X up in the right corner gets a thick white line behind it (imagine a .gif or .png image that is supposed to be transparent but isnt).
I recently updated my theme to newsmag V3.0. Everything works great except for the Social Counter plugging. I cannot update my social counter to V4.1 like stated on the theme’s update logs.
Any suggestions?
Hi,
The Visual Composer stopped working on our site.
So far we have updated the theme to latest version (Newspaper 7.1.1), updated the VC plugin with this instructions and still, the VC is not working as it used to be.
Any advice?
many thanks
Hi,
I was wondering if anyone can tell me how to update from theme 6.1 to latest theme 7.1 using the envato toolkit. My big concern is if by updating the theme do i will lost all my personal settings regarding the post and the custom layout or this will remain save, just like i have it with my current theme version?
Thanks in advance,
newzzniper.com
But i need to use the HTML as the source link of the image/gifs we are curating from internet. We have more than 1000+ images already on site.
Is there is a code that can be used to fix it? and what about the first issue? Why the caption isn’t showing up? It used to show earlier but after the Newspaper 7 update it’s not.
Thanks!
update the theme V3.0 is it paid extra? or normal update
Thank you @AndreL. That’s great. I had actually attempted to buy the visual composer premium and could not conclude because my payment had issues. I am glad it did not go through.
How then do I update it since it keeps reminding me that the plug in needs to be updated.
Hi
Try to update the theme at V 3.0 them test the site again. We added h1 tag in page source so there shouldn’t be any issue in this regard. Also you can add h2 as a headline in your post content.
Thanks!
Hello khurki,
I have checked your website and I saw that you have updated the theme to the latest version of it (Newspaper 7.1.1) but also, I have noticed that all the style comes from your old version, Newspaper 6.7.1 as you can see here -> http://screencast.com/t/7kg0mZtHkZ This behaviour appears because perhaps, you are using CDN system. So, to solve this problem, please try to clear all your caches (inclusive CACHE SERVER), purge CDN file and test it again and check the results. Until now, we have encountered this problem and all of the customers which were had this issue were solved it by deleting the cache server. Please try to contact your hosting provider and request them to clear the server cache.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
Please follow this topic to see how you can fix this issue: https://forum.tagdiv.com/topic/update-from-6-5-to-7-0-classic-blog-theme-logo-not-centered-display-on-left/
Thank you!
Hi Eddie.
please read this guide to see how updates are released for VC: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
We will include it in the next theme update. The new update for VC arrived immediately after we updated newspaper 6 so we did not get the chance to integrate it. We will include it in the next theme update.
Thank you!
Hello djgruber,
Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, please make sure that the Social Counter is updated to the latest version of it, Social Counter 4.1 and not 4.0. Clear all your caches and test it again.
Thanks for your understanding!
Hello mikeytrooper,
Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and Social Counter 4.1, otherwise, please try to update them only via FTP because this is the surest method in this regard. Also, please ensure that you have right set your Social Facebook Counter according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ Try to clear all your caches and test it again and see how it will work.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello Gee95,
Please ensure that you have updated your theme to the latest version of it (Newspaper 7.1.1, Visual Composer 4.11.2 and Social Counter 4.1) only through FTP because this is the surest method in this regard. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if you are some trouble with saving and if you are using the Wordfence plugin, please try to disable it or try to set it according to Bryson T advice, from here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/
Also, please ensure that your parameters are increased to be higher, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello razakey,
I have checked your website and I saw that you are using an old version of our theme. Please notice that the Newspaper evolving and the latest version of it is 7.1.1. Please try to update the theme to the latest version of it and also, with the latest version of each required plugin -> Social Counter 4.1 and Visual Composer 4.11.2. Try to clear all your cache and check the results.
Hope this helps!
Thaks for your understanding!
Hi David,
We updated the documentation for the fonts settings along with newspaper 7 so it shouldn;t have been a hassle at all: https://forum.tagdiv.com/font-customization/
The steps are simple. Download the font, add it in your root wp folder (no path required, just the name of the font in the url field) or a new folder that will require the full path to the font (your browser should download the font if you access the path you type in the field.)
Then name it and select it from the fonts section.
Not too complicated. (I hope). The font you set on pages should affect all pages, not just the homepage. please provide a link to your site so we can inspect the fonts and see why it does not apply across all the site.
Thanks.
Hello lospicos,
Please ensure that you have fully updated your Social Counter to the latest version of it (4.1) only via FTP because this is the surest method in this regard. Also, please keep in mind that it could take a while until you get the result from your Facebook because this is not a live request. PLeae try to clear all your caches and test it again and see how it work.
Thaks for your understanding!
Hello Breakwater,
I have checked your website and I saw that you are not using the latest version of Newsmag. Please try to update your theme to the latest version of it (Newsmag 3) because I have tested with a video from your site to my side and the video has been displayed as properly, as you can see here -> http://screencast.com/t/tsERA1APCo28 Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
In the future, please write us for Newsmag forum because all the support for this theme is given there and not on Newspaper forum.
Hope this helps!
Thanks for your understanding!
Basically the old social counter from newspaper 6 is no longer compatible with newspaper 7.
You need to update the plugin to the latest version (4.1).
Thanks.
Hi,
Sorry for the late answer, we do not work on weekends.
In order to download and install newspaper 7, you need to access envato and download the theme from there: http://themeforest.net/item/newspaper/5489609
Then you can update your theme by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Make sure you also update the plugins that come with the theme package.
After you are up and running with newspaper 7, you can start out with the documentation: https://forum.tagdiv.com/newspaper-theme-documentation/ there is a lot of useful information added there.
There are also video tutorials on our youtube page here: https://www.youtube.com/watch?v=28wpIeHRcnI&list=PL6CsDkMaejhqHDywTTazZ-qpBzB8kFSfT
The best way to learn anything is through experience so test out the theme’s features and see what goes where. Trial and error is always your best friend 🙂
I hope this helps.
Thank you!
Hi,
Please make sure you have version 4.1 of the plugin first. Then make sure you use this guide to enter the correct id’s: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Then make sure you clear your cache and allow it a bit of time to update as it;s not a live count and is affected by cache.
Also make sure your social network pages are public so the counter can access them.
Let us know if you still have trouble with it.
Thanks.
