Search Results for 'update'

Hello Gee95,

Please notice that you can use the both method, which you like. The first method with the patch could be a little bit harder than the simply update to the latest version. Also, you will have to do these changes only through FTP because this is the surest method in this regard.

Hope this helps!

Thanks for your understanding!

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. Then change the header style to another one and see if it applies.
If this still won’t work, please download the new update (added today) and install the theme again with this occasion. If the header still won;t work, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue.
Also include a link to this topic so we can identify you!
Thanks.

Hello syd,

Please notice that our mobile theme plugin does not influent the correct working for Visual Composer for the rest of your site. So, please notice that the mobile theme was intent to display a very simple version of the page and at the moment you can add only text, images because the Visual Composer is not supported by the mobile theme plugin. For more information about this new future, please check our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ Also, please ensure that you have fully updated your theme to the latest version of it and also, please ensure that you have updated your required plugins to the latest version of theme (Social Counter 4.0 and Visual Composer 4.11.2), clear all your caches and check again the results. Also, please try the theme without any untested plugins which could interact with the theme and might create a lot of unknown issues.
Also, if your problem is still there after these tips, please try to make a new install with the latest version of the theme and check how it works the default state of the theme on your side.

Hope this helps and let us know hoe it goes!

Thanks for your understanding!

Hi,
The error message states that the folder you want to create already exists. please use the ftp method to update the theme: https://forum.tagdiv.com/how-to-update-the-theme-2/ and for visual composer, please acces your plugin files via ftp and delete js_composer. Then install it again.
Revolution slider and visual composer cannot be “activated”. You can ignore the messages about the plugin activation as the version of the plugins that we provide with our theme are free versions that do not have activation codes, but work properly without it.
Thank you!

Hello VoZz,

Please notice that our new mobile theme has not been designed to use the Social Counter, sorry! The mobile theme was intent to display a very simple version of the page having a basic structure just to be very fast than the responsive mobile. At the moment, you can add only text and images. It is possible in the future update to implement new improvements through this mobile version but we cannot say for sure when will it be. Until then, if you want that your social counter to be displayed in mobile mode, you will simply disable the mobile plugin and the theme will be switched to the responsive mobile.

Thanks for your understanding!

Hi,
Unfortunately there is no easy fix I can provide for this. This is the way the menu was created. I will add your suggestion to our list and pass this information on to our dev team. Hopefully they will consider this for future updates.
Thank you!

Hello yeaitsedgar,

Please ensure that you are using the latest version of the theme (the last update was released today 24 may 2016 -> http://screencast.com/t/FMyTNwPD) and also, please ensure that you have updated all your required plugins. (Social Counter 4.0 and Visual Composer 4.0). Try to clear all your caches and test it again and see how it works for you.

Hope this helps and let us know how it goes!

Thanks for your message!

Hello rbaron0627,

Please keep in mind that always doing an update, we recommend doing a full backup for your data to be sure in this regard. For more references about backup, please check here -> https://codex.wordpress.org/WordPress_Backups
Also, please notice that all your settings from the panel are kept on your database and only your additional customizations if you have, (through the code of the theme) you will lose because these will be overwritten with the new update. We recommend updating your theme only via FTP because this is the surest method in this regard. So, please make this according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Hope this helps!

Thanks for your understanding!

Hi,
Instagram changed their code a bit and we had to adjust the plugin for it. Please update your theme to the latest version (7.1) and also update your social counter by disabling it and deleting files from the plugins section and installing it again from here: http://screencast.com/t/UZawGpBvDjJ
Let us know how it goes.
Thank you!

Hello,
Please update your theme to the latest version (7.1) and also update the social counter plugin by disabling and delete files from your plugins section and then install it from the theme panel: http://screencast.com/t/UZawGpBvDjJ
Then please follow this guide to set up your counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please make sure you clear cache and also remove the id;s and add them again so the counter can reset.
Let us know how it goes.
Thank you!

Hi,
Please update your theme to the latest version of the theme (7.1) and test the copyright again. You can follow this guide to update : https://forum.tagdiv.com/how-to-update-the-theme-2/
I tested the copyright link on mobile and desktop and it works as expected.
Thank you!

Hello,
Please first try it without any plugins. Disable all of them except visual composer, clear cache and reset cdn files. This will rule out a plugin conflict.
If the problem is still there, please try to reinstall the theme via ftp as something might have fone wrong when you updated/installed the theme. Please use this guide: https://forum.tagdiv.com/search/update/
Let us know how it goes.
Thank you!

Hello andre.schetino,

Please ensure that you have right installed your theme only through FTP because this is the surest method in this case. Please try to make a fresh install, clear all your caches and check the results. Please try to update your theme according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Regarding on demos, please notice that could be a problem with the server loading. Please try again later and see how it works.

Thanks for your understanding!

Hello ben.hinc,

Unfortunately, we cannot offer custom work as we work hard on the development, updates, fixes, and support. Please notice that you want to display more levels in our theme and you are not aware of the steps which you needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!
You can always get a freelancer from sites like this -> http://studio.envato.com/ if you don’t know how to do it yourself.

Thanks for your understanding!

Hello stanislao,

I have checked your website and I saw that you are not the latest version of the theme. Please try to update your theme to the latest version of it (Newspaper 7.1) because there was solved this type of issue regarding on the stuck when you save, as you can see here -> http://screencast.com/t/yCf8fms33j1l

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,
Please update your theme by following this guide and see the section about updating from newspaper 4 if this is the version you are updating from: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!