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garimanag
Participant
#0

Hi,

I have several issues with the current Newspaper 10 version

1. I have tried to set up the mobile theme for my website http://www.sweetsharing.com but it won’t show. The version showing on mobile is not the Vital set up by me. It fails the Core Web vitals and the Gtmetrix score is poor 50% while the desktop version score is 98%. (for pages)

2. Tagdiv composer Overloads my site with CSS and JavaScript making a negative impact on the performance.

3. The site breaks when I update the PHP version. I have to work with the older 7.3 version.

Pls reply urgently!

kvaugust
tagDiv Member

I don’t understand how to create a screenshot with https://www.techsmith.com/jing-tool.html.

My website is https://belugaphin.com and I am using the “Scuba Diving” theme. On the front page, you will see the default menu. I have tried several times to update the main default menu to display my new menu. However, if you navigate to the footer of the website, you will see my new menu displayed under “Quick Links” in the footer. Thank you.

Benedict Paramanand
Participant
#0

Hello All,
My domain is https://sustainabilitynext.in/

From past 2 or 3 months I am not able to update menu items using Appearance > Menu
If I try to change any menu items, it will be just refreshing the page for hours and will not get updated.
It is only possible through customize. But this is also little slow

Can you please try to help me in this issue

Bettina
tagDiv Staff

Hello!

Let me explain which options you have:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/

If you want a responsive version for your mobile version, then you should uninstall the Mobile Theme plugin which has its own templates and your responsive version will appear automatically.

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

The CSS Analyzer is our automatic tool which is very useful for the page speed and unused CSS. Please read about it because it could help you to improve your website performance.
“This custom tool performs an automatic test to find missing CSS rules applied by user interaction. Moreover, you can manually interact with a chosen section/component from the page while the tool records all the involved CSS. It will generate the final CSS file for this page and also will split the rules in Critical CSS to be loaded in the website’s header.” ( https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/ )
Tutorial here: https://www.youtube.com/watch?v=tnkVapqhIHc

Thank you!

Calin
tagDiv Staff

Hi bilecikdostlari,
Indeed to optimize the website is not quite easy, we also use a few plugins for this (Autoptimize, Download
EWWW Image Optimizer, WP Super cache, CSS Analyzer from Newspaper theme), we use plugins cache, optimize plugins for images and so on.
Also for mobile version now we use the mobile page/template, but some users still prefer the mobile theme plugin. Both of theme provide better results then the responsive version.
Thank you!

Bettina
tagDiv Staff

Hello!

Sometimes we fix a lot of errors in the newest update, that’s why I want to be sure it’s not an old issue.
Please take a look here: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/ ; make sure that all theme requirements were set as in our guide: https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have a plugin conflict.

If those are not helping at all, please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

GuillaumeGuersan
Participant
#0

Hi!

I update theme on V11, I migrate my website on Cloudways (Vultr server). Today, when I try to update a page with Tagdiv composer, I can’t edit my “column text”, the WP Editor load and load and load … I’m on Chrome. I’ve some errors on Chrome dev console : http://image.noelshack.com/fichiers/2021/29/2/1626769890-capture-d-ecran-2021-07-20-a-10-30-51.jpg

Can you help me ? I try to delete my browser cache.

Bettina
tagDiv Staff

Hello!

I see that you solved the majority of the issues and you have a great score in Google Pagespeed Insights. My recommendation is to check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Our developers are working a lot to improve the page speed in every update.
So, please make sure you use the latest update of the theme and plugins because it may help you for your page speed.
Also, to increase the page speed you can check these similar topics for more solutions:
https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
https://tagdiv.com/how-to-increase-page-loading-speed/
https://developers.google.com/speed/docs/insights/v5/about
https://forum.tagdiv.com/topic/adminpanel-slow-td-composer-query-string/

Thank you!

Bettina
tagDiv Staff

Hello!

If you do not want Mobile theme, you can uninstall it.
Let me explain which options you have:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/

If you want a responsive version for your mobile version, then you should uninstall the Mobile Theme plugin which has its own templates and your responsive version will appear automatically.

If you want to disable the Mobile theme on a post, you can edit the post normally and you have this option: https://www.screencast.com/t/chOh5EIIN

Thank you!

Bettina
tagDiv Staff

Hello!

You have the responsive version of your desktop which is looking similar as desktop. If you do not like it then let me explain which options you have:
1. Responsive version(actual version): A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/

If you want a responsive version for your mobile version, then you should uninstall the Mobile Theme plugin which has its own templates and your responsive version will appear automatically.

Thank you!

Bettina
tagDiv Staff

Hello!

Please make sure you have the latest update(version 11) and also the plugins are up to date. Also, check for a plugin conflict, deactivate one by one the untested plugins and find out which one cause the error. Clear your cache and try again.

Let us know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

I tested on my end this widget and it is working just fine: https://www.screencast.com/t/jV6XG47auW

Please make sure you have the latest update(version 11) and also the plugins are up to date. Also, check for a plugin conflict, deactivate one by one the untested plugins and find out which one cause the error. Clear your cache and try again.

Thank you!

Bettina
tagDiv Staff

Hello!

First of all, please make sure you have a backup done and then you can update the theme (version 11) and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results!

Thank you!

biscoeleven
Participant
#0

Good Morning

I updated my theme and tagdiv plugin. Now i see on the homepage the shortcode instead to see the posts.

Can you help me please?

This is the website: https://www.sportpaper.it/

Bettina
tagDiv Staff

Hello!

First of all, please make sure you have a backup done and then you can update the theme (version 11) and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results!

Thank you!

Bettina
tagDiv Staff

Hello!

Please make sure you have the latest update of the theme (version 11) and the plugins up to date. After that, reinstall the composer and the social counter plugin.
Also, check if you have set up the page in the theme panel -> social networks.
If the problem is still there, then we need to see what happened there.

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also, paste a link to this topic so we can easily identify you. Let us know and we will gladly assist you.

Thank you!

Calin
tagDiv Staff

Hi SocietyN, our theme has a responsive version, and the mobile plugin and page are only suggestion to have better performance or a different content, so using our theme you can choose between three options for mobile:
1. Responsive version, this is by default when you install the theme and you do not use mobile page or mobile theme plugin.
2. Mobile page/template this allows you to create with tagDiv Composer and cloud a different layout and set different elements for mobile and iPad/tablet and it will overwrite the responsive version.
3. Mobile theme plugin, this is a light theme version for mobile that will overwrite the mobile page and responsive version if enabled.
So when you have a mobile page/template this will be used instead of a responsive version, but if you also have the mobile theme enabled, this one will override both of them.
How to combine them? Yes, this can be possible, for example the mobile page/template will apply only on that page or cloud template that is assigned. But what to do if you want to use a mobile theme plugin too? If you use mobile theme, in Gutenberg editor it is an option to disable the mobile theme in current post/page, if you use the option, then it will be use the mobile page/template (if is assigned) or the responsive version.
So in your case you can disable the mobile theme on the homepage -> https://i.imgur.com/NX57q4t.png or if you do not want it at all, disable the plugin or use it only for amp -> https://i.imgur.com/Grlz5Ee.png.
Here is also a video that explains all those -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Hope this will help you!

Bettina
tagDiv Staff

Hello!

I tested on my end and these errors should not appear there.
Please make sure you have the latest update and your plugins are updated also.

Thank you!

Calin
tagDiv Staff

Hi,
I see that for mobile you are using the mobile theme plugin, for this this mobile plugin, there is no option to add the social counter, it will display only the socials in menu -> https://i.imgur.com/3PBNjWG.png, to have the social counter, you need to use the responsive version or the mobile page.
I hope this will help you!

IndianStartupNews
Participant
#0

Hi, Im using tech news pro theme
I want to put article publish and updated time in my site.
How can I do this

Calin
tagDiv Staff

Hi,
I. Indeed on desktop the best place is in sidebar, but for mobile version most of the time this is set at the bottom of article.
II. For the moment tagDiv Newsletter is the only one that our theme has, we hope to add more in the coming updates.
III. Yes, using a popup subscriber form is an idea, and normally, those should be optimized to not affect your SEO, but this depends on plugin that it is used.
Thank you!

italend
tagDiv Member

Update: problem 1 solved (it was a conflict with CDN).
Just following up for the SEO question. Thanks

thecitylane
Participant
#0

Hi

Is the e-mail address ‘contact@tagdiv.com’ still active? I’ve had three separate queries that have gone unresolved for over a month and apart from one response over a month ago, have not received any updates or response from that e-mail address. These issues continue to cause errors on my website.

Paul

byothe
tagDiv Member

Hi Bettina,
Last update didn’t solve anything
I have problems with :
– Facebook (not updating)
– Instagram (not updating)
– TicToc (stuck to 0)

It works for Pinterest and Twitter…

Regards

formedia
Participant
#0

I purchased a website that is hosted on bluehost and uses Newspaper theme and tagDiv Composer plugins. Recently the admin became unusable (500 error). Bluehost support disabled the tagDiv composer plugin which made the admin usable but the website now looks terrible (td markup being displayed).

I updated the newspaper theme and plugins, now it says the tagDiv composer plugin is enabled in the newspaper admin, but it is not visible on the wordpress plugins page. Please help!

https://blurbgeek.com

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