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Anamaria
tagDiv Staff

Hi,

Using our theme you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Seems you have installed the Mobile theme plugin => https://www.screencast.com/t/KqhPuJV43yf. If you created the mobile pages with tagDiv Composer, then when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
Better deactivate the plugin and see the results.
Also, if you create a mobile page, please check if is set correctly => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activate and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activate.

Thank you!

discdemo
Participant
#0

Hi. I had no issues trying this theme on another site.

But, I changed my mind and installed on a new site.

This time, I’m getting hung up on activating the AMP plugin.

I basically have had to remove the plugin via ftp to get back into my site.

My other theme plugins are installed. I am using a child theme plugin, but i have tried with and without it with the same results.

Meaning, I have tried the AMP activation with the main Newspaper theme active and I get the error.

There has been a critical error on this website.

Learn more about troubleshooting WordPress.

Any ideas? Not sure if it’s the theme’s mobile plugin or not, still testing.

Thanks!
jz

UPDATE: I was able to activate the AMP plugin with the mobile disabled.

BUT, I then re-activated the mobile plugin for the theme and that break the site now, too. Please help, I’m missing something. 🙂

Calin
tagDiv Staff

Hi BlakeForm, we hope that this month we’ll make the update for Newsmag, and in case that this is not possible, then it will be the next month.
Thank you for your understanding!

Hi Sepjir,
The problem with height and width from logo is that the option from WP Rocket is setting the full size on logo, and the header that you are using is use a smaller size. You can use a smaller logo something like this 126x45px (more or less) and the logo should display better with that option from WP Rocket.
Let me know the results!

hanshatch
Participant
#0

Hi

I am trying to improve the overall speed of my website which has the newspaper theme, and I have noticed that there is an older script that is being call when a client request a page, the script belongs to an already removed plugin, and therefore it is not longer required and I want to remove it from the wp_options table (directly in the database) under the row/option called td_011, but when I get rid of it and execute the update query at the end it gets overwritten that row (as I can notice, it returns to the default configuration, I guess) and all my webpage losts its styles, logos and theme configurations. How can I get rid of the script that should not be in the database.

Regards
Hans

BlakeForm
tagDiv Member

@Calin

What is the status on the CLS-update for Newsmag?

wildbunnys
Participant
#0

Hi,

I am running my site on Newspaper 10.3.9.1. I tried to update the theme in order to have the latest version (10.4), but then a fatal error is showing on all pages of my site.

You can see the details of the error on this printscreen: https://ibb.co/Msvghh7 .

Then I install back the version 10.3.9.1 and everything is working well again.

How can I install the version 10.4 and keep my site working?

Thanks,
Seb

hmirza88
tagDiv Member

1) I didn’t understand anything you just said because I’m not technical. I don’t know what a staging website is. I deactivated all plugins cleared cache and problem is still there.

2) The Newspaper theme automatically updated. The update caused a crash and everything got erased from my settings including logos, color theme and all saved elements.

3) So I did a restore from a previous back up, but still settings are missing I had to input them manually. Why did my settings go missing? IS this going to happen every time you guys update?

4) If you check now mindfulpump.com the images are not showing! I’ve tried everything and nothing is working.

5) My GT metrix was A and my site was loading very fast. Now when I type in my URL it is taking many seconds to perform any action. Then it loads but without images http://www.mindfulpump.com

Photoboy
Participant
#0

Composer does not work, can’t click on elements, and I get this message;
Errors at columns elements: 18(models) : 16(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)

https://www.dropbox.com/s/wyxaius71nfh2xt/Screenshot%202021-05-06%20at%2013.18.17.png?dl=0

I have these plugins all active:

Advanced Custom Fields
Akismet Anti-Spam
AMP
bunny.net
Contact Form 7
Cookie Notice & Compliance for GDPR / CCPA
Featured Images in RSS for Mailchimp & More
Insert Headers and Footers
MC4WP: Mailchimp for WordPress
Rank Math SEO
roll call (custom plugin)
Site Kit by Google
Smush Pro
TagDiv Cloud Library
tagDiv Composer 2.8
tagDiv Mobile Theme
tagDiv Social Counter
tagDiv Standard Pack
Thrive Leads
Thrive Product Manager
UpdraftPlus – Backup/Restore
Velvet Blues Update URLs
WP File Manager
WP Rocket
WPMU DEV Dashboard
Yoast Duplicate Post

Oliagri7
tagDiv Member

Ah I see, ok I didn’t notice this had to be separately updated and activated when the theme updates so it was deactivated – thank you!

all good now

Anamaria
tagDiv Staff

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the last version of WordPress 5.7.1 with the last theme version Newspaper 10.4 (if you have a theme version older, than NewsPaper 10.4 and you have the latest WP version 5.7.1, tagDiv Composer not work) and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you

firebrandmedia1
Participant
#0

I am running the latest theme version. I cannot turn off the featured images from appearing at the top of the posts. The tutorial to change this setting is gone from my theme panel, maybe removed in the latest theme updates?

I do not want the featured image to appear above the post.

Paulo Nóbrega
Participant
#0

Good afternoon Support,

I recently updated my client’s website to the latest version of the theme and plugins and now the CPU Usage is always at 100%.
The website audience is able to browse the website due to the cache, but working in the back office has become almost impossible. There are also numerous “Resource Limit Is Reached” errors when my client tries to add articles or photos (or users try to search for something no the front office).

Initially I thought there could be some incompatibility between plugins, but after deactivating them all I found that CPU Usage only goes up dramatically ONLY when the tagDiv Composer plugin is activated. Deactivating this plugin, the values all return to normal.

Where can I send the access credentials to the backoffice and CPANEL for you to check?

Thanks for the help in this urgent situation.

mshinebaum
tagDiv Member

Hi Anamaria.

Thank you for you initial reply. I have updated both wordpress (to 5.7.1) and the existing Newsmag theme (to 4.9.6). Still, once the theme has been uploaded, upon clicking activate I am presented with the following message:

Warning: require_once(legacy/Newspaper/functions.php): failed to open stream: No such file or directory in /var/www/html/wp-content/plugins/td-composer/td-composer.php on line 184

Fatal error: require_once(): Failed opening required ‘legacy/Newspaper/functions.php’ (include_path=’.:/usr/share/php’) in /var/www/html/wp-content/plugins/td-composer/td-composer.php on line 184
There has been a critical error on this website. Please check your site admin email inbox for instructions.

Learn more about troubleshooting WordPress.

I am leaning towards it being a problem with the local ddev setup as /var/www/html/wp-content/plugins/td-composer/td-composer.php may be where the file would have been on the original webserver. Is there something special needed to work on your themes locally?

Thanks

Martin

Anamaria
tagDiv Staff

Hello,

The fatal error is usually caused when you have an old version of WordPress.
Please update the WordPress to 5.7.1 and check to see if the problem is still persisting.
You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Requirements for Newspaper => https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Folk London
Participant
#0

Hi, I’ve just had to roll my site (https://folklondon.co.uk/) back to version 10.3.9.1 of Newspaper, because 10.4 totally broke credit card payments via Stripe. Payments just stalled endlessly – no details sent to Stripe, nothing appearing in the Woocommerce logs, nothing appearing in the Stripe logs, no errors appearing in the browser console. Reverting to 10.3.9.1 has got everything working again.

Bettina
tagDiv Staff

Hello!

Please make sure you have a cloud/PRO template for that single post/category template in order to assign your mobile page.

If you want to use a mobile page, then you need to assign it to your homepage. For more information about this mobile version please take a look in this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

Thank you!

hmirza88
tagDiv Member

UPDATE
Newspaper reverted to an older version and despite restoring from a back up it has ERASED all my settings including theme colors and templates.

Bettina
tagDiv Staff

Hello!

You can find it here: \wp-content\plugins\td-composer\mobile\functions.php

But, please note that any change you make in the files after update will be overwritten and you have to make the changes again. Better save the code somewhere and then apply it again after update.

Hope that helps you somehow!

Thank you!

Bettina
tagDiv Staff

Hello!

You can find it here: \wp-content\plugins\td-composer\mobile\functions.php

But, please note that any change you make in the files after update will be overwritten and you have to make the changes again. Better save the code somewhere and then apply it again after update.

Hope that helps you somehow!

Thank you!

Bettina
tagDiv Staff

Hello!

If this will be considered as a new feature in the next updates, then we will try our best to bring you a best solution in the future.
We will take in consideration your query.

Thank you!

moto4
Participant
#0

I’ve been using Newspaper template for few months without problem and now I have noticed that right column is completely missing when viewing single article.
Site was started with prebuilt site “STYLE PRO”. It might happened during update or while trying to insert Ads, but I have no idea how it exactly happened. I can still see right column in tagDiv Composer for “Single Template” template – it all looks ok there, but it’s not showing on site.

Sepjir
Participant
#0

Hi, i’ve been trying to optimize for the new update (core web vitals) and i found a wall in the process (i use newsmag theme), the CLS its 0.931 and pagespeed shows me the problem is in <div id=”td-outer-wrap”> and select all the page, so, how i can solve this issue?
my web is: https://www.cajadebotin.com

CLS newsmag

Bettina
tagDiv Staff

Hello!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

I recommend you after update to try these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Thank you!

heitoradines
tagDiv Member

Hey Anamaria,

I’ve tried doing what you asked but even when I upload the new image the footer doesn’t update for some reason.

I’ve tried purging my cache but it still doesn’t work.

https://www.screencast.com/t/eqo5q1tvwvX

Thanks!

indosmedia
Participant
#0

Theme update

Good morning, today we have installed the Newspaper theme in version 8, we have acquired the license for version X and when trying to update it, everything is dislodged and it does not seem to recognize the constructor or some elements.

The url is: https://www.ahoraleon.com/

I would appreciate if you could help me, thank you.

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