Editor inoperative after update
Hi,
Please check the settings from theme panel -> https://www.screencast.com/t/H7CFzAKVw7 set the option with tagDiv Composer-> https://www.screencast.com/t/OAoAK9oUu make update on post -> https://www.screencast.com/t/vcQoLkQByxc now check the date of that post -> https://www.screencast.com/t/sKbLrp1jz also you can can sort after modified date -> https://www.screencast.com/t/VSePr63B
Also the modified date on post can be set with tagDiv Composer on single post template
-> https://www.screencast.com/t/eYkeLqbCqV -> https://www.screencast.com/t/3qCSo9Nxtt
Hope this will help you!
Thanks.
Hello !
We are sorry for your inconvenience !
I pressume you have made an update. It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/
Thank you !
Hello guys !
Website: https://www.entredeuxpoles.com/
I’ve just uptaded Newspaper theme ( and all plugins ) this afternoon but seems something went wrong with images
I’m using revolution slider with almost all pages ( usualy top page ) but now nothig appear on each one …
When i’m using tagdiv composer i can’t delete something also i don’t know why, if i click on “yes” a second bock appear
https://www.screencast.com/users/max3.9/folders/Default/media/74284ca1-412b-42b0-8aeb-b1ba76aa79c0
I can’t also see all my pictures in each blog post.
I’m beginner with wordpress but i’m pretty sure i’ve followed all steps correctly to update the theme.
I need my blog to work and specially all my images
Hope you can help me, cheers !
Hi, as a result if I want to edit a file like td_module2.php, I have to edit the file directly in the td-composer plugin folder? There is not any other way ? It is therefore necessary to avoid overwriting the modified file in case of an update of the plugin. Thanks for very much your help.
Hi,
You could try loading your own fonts in the theme panel and disable Google fonts in the theme, from what I can find online that might work. Or maybe load them in the theme header directly (with CSS font-face or import) and then apply them as well with CSS.
Here are some resources I found online, maybe they are helpful
– https://coffeencoding.com/load-google-fonts-5x-faster-in-wordpress/
– https://stackoverflow.com/questions/54277912/ensure-text-remains-visible-during-webfont-load-not-getting-resolved-in-google-p
– https://css-tricks.com/snippets/css/using-font-face/
– https://developers.google.com/web/updates/2016/02/font-display
Thanks
Simion, hello.
I have the same problem. I updated the theme to version 4.8 and installed the mobile theme – mobile + AMP plugin. my pages are not being treated as valid by Google Console. What do you suggest? Is there really an error in this plugin that could compromise the indexing of my site? I await a return. I’m losing traffic after the new update. My site: http://www.cidademarketing.com.br
https://drive.google.com/open?id=124i8izsVls3h2CSeFeXM0mhgMnjkM9k4 erro google console
https://drive.google.com/open?id=1JlPhVw-9RUdsmENsT5SpHqCD6CsE6b56 erro AMP invalid
help me!
you also havent answered this question:
So if I understand correctly you will add something in that map or delete something or change something? Then the website will act normal.
But what must I do with this map after the update?
Because the website should be normal after the update, but then you have already changed/added/deleted something in this map manually.
Also to add my point earlier about help when the website breaks down because of something which is not my fault or something which you guys added/changed/deleted after I bough this theme…..This kind of topics I do not enjoy, but do need because of your theme…just saying
I just created a new user with admin role and will send the username and password through e-mail now. But what about cPanel?? Still need that too? What about the password with that?
Please notice that your support period expired -> https://www.screencast.com/t/dwBzwyI27Kp I suggest you extend your support if you still need our help with your website.
I don’t need to be in this forum for ”other things”. You ”weird” guys decided to create your own pagebuilder. You guys decided to keep it functional with WPBakery. You guys decided to nót add every function that WPBakery has to your own pagebuilder so I can remake it and only use 1 pagebuilder, which would be yours. You guys decided to tell me that both pagebuilders are perfectly fine to use together as lons as the same pagebuilder is not being used on a single page. PLUS every freaking update the website breaks. I bough this theme with wpbakery and nót your beta own pagebuilder and use me as a labrat to test it on.
To make my point short, I want help when the theme breaks down because of something which is not my fault or something which you guys added/changed/deleted after I bough this theme (like your own pagebuilder).
Pretty much all of the features of the theme work for me except the ads. When I click to the ads section and then click on any of the ad placement options, the theme just hangs with the circle going round and round indefinitely.
I have updated all of the resources to more than what the theme guidelines call for. See below. WP-Supercache is not compatible with WP 5.2 yet and was giving me errors so I deactivated and deleted it. I am using Cloudflare though for caching. I have successfully used the Newspaper theme for 4 years now, but recently had to change my host due to some difficulties with my old host. The problem with the theme has happened since I switched to a new host. I originally had version 9.7.2 when I switched to the new host and I downgraded the theme to 9.7.1 to see if the issue would go away, but the ads are not accessible in either version. I have also turned off all plugins except for TD Composer and TD Speed Booster, so there does not appear to be any plugin conflicts. I also copied my current .htaccess file below
Appreciate any help.
System Status
Theme config
Registration key i xxxxxxxxxxxxxxxxxxxxxxxxxxxxx Reset key
Theme name i Newspaper
Theme version i 9.7.1
Theme database version i 9.7.1
HTTP channel test wordpress
Speed Booster i v4.9.3 – Active
php.ini configuration
Server software i Apache/2.4.39 (Ubuntu)
PHP Version i 7.2.17-1+ubuntu18.04.1+deb.sury.org+3
post_max_size i 1024M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 1800
max_input_vars 5000
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i https://(website).com
WP Site URL i https://(website).com
WP version i 5.2
WP multisite enabled i No
WP Language i en_US
WP Memory Limit 512 MB/request
WP_DEBUG False
Caching plugin No caching plugin detected – for best performance we recommend using WP Super Cache
.htaccess file
# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>
# END WordPress
php_value max_input_vars 5000
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
Hi,
I ask because some time ago Radu wrote: “At most we may give a bigger priority to people who have a support package but we will still continue to answer all questions in the same time frame like we do now. We will respond to all tickets here, on themeforest and via email like we do now even after the 6 months pass so please don’t worry.”
However I have seen conflicting information in the forum. Since my support period has expired and I have run into problems with this latest version of the theme, I need clarification. Over $40 for six months of support is really expensive, the chance of us customers running into a problem with updates of the theme are quite high.
I have a plugin from Envato also and the developers are not enforcing any Envato rules; we can all ask as many questions as we want.
Lola
Hi again
I really love what the CSS changes above does to my blog, both on desktop and mobile. But after the last WP/theme update something has changed on the desktop; the two columns with pictures next to eachother are no longer the same size of the pictures in the text blog/width. https://www.ladiesabroad.se/2019/04/isla-holbox-mexiko.html, scroll down a bit. (At least I noticed it had changed today, and I did the updates yesterday.)
At the moment I have this CSS pasted into the Costum CSS section:
.single .wp-block-column:not(:last-child) { margin-right: 5px; } .single .wp-block-column:not(:first-child) { margin-left: 5px; } .single .wp-block-image{ margin-bottom: 8px; } .single .has-2-columns .wp-block-column{ margin-bottom: 0px; } .td-post-content p { margin-top: 26px; }
And this in the Advanced CSS -> iPhone section:
.single .wp-block-column:not(:last-child) {
margin-right: 0px;
} .single .wp-block-column:not(:first-child) {
margin-left: 0px;
}
Hi,
Please make a backup for your website before updating, in this way if something is going wrong you can restore the backup.
Please check our documentation for How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Thank you!
Some how you need to change your system. I just bought the newspaper theme. That was the old magazine theme. You guys have a bug because I had to register manually from theme panel as I didnt want two separate logins for the forum. So now you guys need to update. That maybe why nobody is helping or answering me.
Hi,
Maybe this is happening after the 9.7 update changes – https://tagdiv.com/updating-the-core-of-tagdiv-themes/ if it used to work before.
So the problem is not happening when checking with just the mobile theme, but it is happening when you access the AMP and mobile theme? Also does it happen if you test while having only theme plugins, AMP, and the thrive plugin active?
I found some cases online where it is caused by either a caching plugin, low wp-memory (we recommend 256M), or old PHP versions (we recommend 7, 7.1 or 7.2). You could check those as well.
I can’t provide a definite solution for such a problem because we haven’t tried or tested the plugin you mention, up to this point.
Thanks
Hi advocacygroup,
Please notice that the purpose of the latest theme updates is not to break your website, sorry! I’m sorry about that but please notice that our new latest update works as expected and should not break your website, sorry! The Newspaper theme update brings a change for the theme implementation. When you’ll be updating to the Newspaper 9.7.2 version, you’ll need to activate the tagDiv Composer to keep the Newspaper theme functionality you’ve previously used. Otherwise, you will have basic WordPress functionality, complying with Envato WordPress Requirements – https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements
Please read this article we wrote on the new update https://tagdiv.com/updating-the-core-of-tagdiv-themes/ to learn what it changes and what you must do in order to keep the functionality intact.
Also, please provide more details about your problems encountered so we can identify them and also, so we can provide a more accurate response/code.
Thank you for understanding!
Hello !
We are sorry for your inconvenience !
It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/
Thank you !
Hi,
I do not know the date when the update will be released.
Is not need to provide your passwords, you can create a new user with admin role, and you can delete that user after we make the fix in theme.
Please notice that your support period expired -> https://www.screencast.com/t/dwBzwyI27Kp I suggest you extend your support if you still need our help with your website.
Thank you for your understanding!
Hi,
Please make sure if you are using the latest version of the theme installed/updated via FTP way, clear all the caches, purge CDN files and check the results. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thank you!
Hi,
Please make sure that you have install/update the theme correctly.
Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If the problem is still there, please delete( delete the theme plugins too, do not override ) the current version of Newspaper that you have and download again from themefores the newspaper and reinstall it.
Thank you!
Hello !
Unfortunately due to GDPR changes social widgets will not work anymore on versions lower than Newspaper 8.7.5 We do recommend updating to 9.7.2
Take note that is mandatory to delete all what was left from the older theme version before intalling this update. Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/
Thank you !
Hi,
If you re-downloaded the theme and updated again, now deactivate the mobile theme plugin and delete it. Install it again from the theme plugins panel and activate it
– http://prntscr.com/no923m
Then AMP should work correctly. Let us know.
Thanks
Thanks for the update. Its only for specific pages using composer.
Wouldn’t it better if all posts by default get this button?
Hi,
The fix that I provide will be include in the coming update; the fix for the single image can be get from here -> – http://cdn.tagdiv.com/wp-content/uploads/2019/04/tdc_map.zip and replace it in the tagDiv composer
– http://prntscr.com/nikwre
The single images will look and function correctly after doing this.
Thank you!
Hi,
Currently that is not possible with the available settings, there is not setting to exclude categories or tags from the infinite load. Maybe something like this will be added in a future update, sorry for the inconvenience.
Thanks
