Search Results for 'update'

Hi primonews,

Please make sure when you update the theme to the latest version of it. First of all, you need to make a full backup to your database and then, you have to remove
your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please make sure when you update the theme to the latest version of it. First of all, you need to make a full backup to your database and then, you have to remove
your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please update the theme to the latest version of it which is 9.7.1 because that problem was fixed.

Thank you!

Hi,

You can make a test of this update using a copy of your live website on a sub-domain or localhost, in this way if something is going wrong you’ll not crash the live site.

Thank you!

Hi,

Please notice that api-plugin.php is no longer available with our theme and you need to use the creative-plugin.php if you want to create your own blocks. Please check here -> https://forum.tagdiv.com/developer-info/ Also, ensure that you have correctly made the theme update.
First of all, you need to make a full backup to your database and then, you have to remove your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi,

We are making some investigation to find out what can provide these problems with wp-admin to fix it.
In theme update v9.7.1 was make some fixes, please make a them update, and let us know if the problem persist.

Thank you for your understanding!

Hi,

Please make sure when you update the theme to the latest version of it. First of all, you need to make a full backup to your database and then, you have to remove
your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please make sure when you update the theme to the latest version of it. First of all, you need to make a full backup to your database and then, you have to remove
your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Also, please make sure when you update the theme to the latest version of it. First of all, you need to make a full backup to your database and then, you have to remove your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. Check here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thank you!

Hi Antoon,

Sorry about that but please notice that we cannot re-create this error, sorry! Also, I check your website and your theme used it seems to be 9.2.2. Give me some screenshots with your errors so we can identify them. Also, please make sure when you update the theme to the latest version of it. First of all, you need to make a full backup to your database and then, you have to remove your old theme and then add the new theme folder which contains the latest version of the theme. Also, you have not to overwrite because then you will encounter some problems. I request you to make a new install to a new sub-domain and check how it works and also, you can provide it here for more inspections.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please check if the plugins have been updated – https://tagdiv.com/updating-the-core-of-tagdiv-themes/
After you update the theme to the latest version there should be an update button for the theme plugins in the welcome screen. The mobile theme plugin will be updated as well.

Or try the other update method, check if there is an update button for the mobile theme in the theme plugins panel – http://prntscr.com/nfme97
Ultimately if there is a problem, deactivate and delete it then reinstall it from the same plugins panel. Let us know.

Thanks

Hi Page52,

On the new update, all of the theme core was moved in our page builder plugin and that’s why you need to re-add those. Sorry for the inconvenience, but please notice that we had to make this change imposed by Envato.

Thank you!

Hi,

Due to changes made in the theme in the 9.7 update the file where the thumbnails are made is now part of the composer plugin – http://prntscr.com/nfm73c
More about it here – https://tagdiv.com/updating-the-core-of-tagdiv-themes/
You could modify the cropping there if this is required, but the modifications will be lost after a theme update when the plugin is updated.

However maybe there is a different way of achieving the results you want. For example if you want to have more control over how a thumb looks in a module, you could use a flex block or flex grid – http://prntscr.com/nfmaaj – http://prntscr.com/nfmaer these have some settings for customizing how the image looks. Let me know if you have more questions.

Thanks

Hi,

Usually this is happen when you make the update via FTP and you do not delete the previews version of theme, and you only override it, please make sure that you make the theme update correctly -> https://tagdiv.com/update-newspaper-theme/

If there are still a problem, please remove/delete the theme and reinstall it via FTP.

Thank you for your understanding!

Hi,

A list of the files that were affected by the 9.7 update can be seen here
– https://tagdiv.com/td_deploy/Newspaper/changed_files_9.6.1_9.7.html

Due to many theme files being moved in the composer plugin, a child theme now has limited functionality when it comes to making modifications to theme files. Prior to 9.7 there were many files that could be modified in a child theme – https://forum.tagdiv.com/the-child-theme-support-tutorial/
But now most files are in the composer plugin, so they cannot be used in a child theme.

Thanks