Hello,

Yes, please use the column text element.

Thank you!

Hi,

Please try also to use another phone, if you say the issue is only on the phone.

Thank you!

Hello,

Please try to use another browser to check the demo. You have a lot of extensions that can interfere.

Thank you!

Hello,

Unfortunately, I don’t understand what issue you have.

Thank you!

Hello,

Please check the error log to see if there are some errors when the settings are removed. Did you have a check for a plugin conflict?

Thank you!

Hello,

You need to update the theme, you should download the latest version of it from the Theme Forest account and download it.
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
You could consider reinstalling the WordPress version, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.
If you want, you can contact our custom work team here, and they can help you update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hello,

Can you please provide more details about the issue you are having with the image? If you import the template, this will only import the design, not the content.

Thank you!

Hello,

This is saved in the description of the user -> https://i.imgur.com/VlNlCOj.png
I don’t think that there is another workaround not to have the billing details there and only the information that you want like bio.

Thank you!

How did you migrate the website?

Hello,

The element newsletter only shows the field with the email, not the extra fields you added when you created the form, so to show the entire form, you need to use the column text.

Thank you!

Hello,

You need to create a page and assign that page ID to the modal. The page can contain forms, blocks, and other elements you want.

Thank you!

Hello,

If you made the form with more fields, then I recommend adding it to the column text.

Thank you!

Hello,

This should be applied only to the element, not the entire post content. Can you please provide some screenshots?

Thank you!

Hello,

You can enable it after you make the changes in the text with the title.

Thank you!

Hi,

Please check this topic https://forum.tagdiv.com/topic/text-with-title-keep-loading/

Thank you!

Hello,

No, the post content needs to be done with Gutenberg or a classic editor. You can create the post template for posts, categories, pages and so on.
Please check this video about how can create a prebuilt website from scratch https://www.youtube.com/watch?v=SoGQ0d5kIBg

You can find more details here
-> https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
-> https://forum.tagdiv.com/custom-post-type-support/
-> https://forum.tagdiv.com/introduction-cpt-acf-newspaper-theme/

Thank you!

Hi,

Please go to the Newspaper -> System status and disable the tagdiv ads and check after https://imgur.com/N5Iq4j6.

Thank you!

Hi,

You need to play with the settings on the inner row/column and row https://i.imgur.com/J0ke5bB.png

Thank you!

Hello,

So, you can create a page where you can use those elements https://i.imgur.com/nGDWjhZ.png and for example this form content will update the bio of the user and this element to save the information https://i.imgur.com/FtC2O6i.png You need after to add the page id here -> https://i.imgur.com/9iku0ER.png -> https://cloud.tagdiv.com/#/single/page/Pages/2411

Thank you!

Hello,

It seems to be centre -> https://i.imgur.com/xhwwN7G.png Please let me know the layout of the row and how you add it.

Thank you!

Hi,

Have you checked for a plugin conflict? I think that a plugin causes the issue.
Also, what SEO plugin do you use?

Thank you!

Hello,

You can do this only if you use the element modal popup -> https://forum.tagdiv.com/modal-popup/

Thank you!

Hi,

From what I observe, you have very good performance, but it is possible that over time the INP may decrease. However, this is also influenced by the Time to First Byte (TTFB). Unfortunately, we don’t have many other suggestions to offer besides what you already have.

Thank you!

Hi,

If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel/FTP and credentials
– a link to this topic to identify you
Our team will take a look!
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello,

Please clear the cache, because it should work.

Thank you!