Hi,

I don’t recommend using amp because it is deprecated -> https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp, -> https://forum.tagdiv.com/topic/amp-end-of-line/ so please also disable the mobile theme plugin.

Thank you!

Hello,

You need to add it from the front end; in the backend is not available.

Thank you!

Hi,

Using the import/export option from the theme will allow you to import only the theme panel settings, the cloud templates go in tool > export – https://i.imgur.com/3Wxk885.png then to import you need to go in tool > import, then install the wordpress importer and click on run import – https://i.imgur.com/tyxoVvg.png

Thank you!

Hello,

Please let me know what php version you have.

Thank you!

Hello,

This will be fixed in the next update.

Thank you!

Hello,

I’m glad.

Have a great day!

Hi,

If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX
We can help with this request, but you will need to contact us via email at contact@tagdiv.com, and you’ll need to provide the license key, then we’ll set the key in our system to be checked and if this no longer appears on that domain, then the mentioned domain will be removed.

Thank you!

Hello,

We have three days off. We will try to reply soon.

Thank you!

Hello,

Please make sure that you have a full backup of all files and databases. After, you can rename the current theme folder upload the zip file from the download package and install it.

Thank you!

Hello,

Only this is available to add in the posts list overall_rating https://i.imgur.com/SfxB1iq.png

Thank you!

Hello,

There are some styles available in the Gutenberg editor https://i.imgur.com/cm4ds8v.png, or you can create your own custom CSS code. Please check this topic with a similar question -> https://forum.tagdiv.com/topic/is-it-possible-that-no-one-has-asked-a-question-about-changing-blockquote-style/. You can edit the style with the tagDiv composer, depending on what you want to achieve.

Thank you!

Hi,

For the issue with the icon, please resave the settings from the theme panel https://imgur.com/Pz3CjBz. You do not need to make a change; only resave the settings.

Have a great day!

Hello Bernd,

Please provide the link to your website and some screenshots of the issue.

Thank you!

Hello,

Did you have made the form with those fields? Yes, I can take a look, so please get in touch with us via email at contact@tagdiv.com and provide the wp-admin access, the form you want to use, and the page where the form is.

Thank you!

Hello,

You can delete the entire row with right-click, so please edit with the tagdiv Composer a page/template and try to delete it -> https://i.imgur.com/JodWvlW.png -> https://i.imgur.com/e6bb8U5.png or using the drag and drop or you can click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG The same steps are to delete the elements.

Thank you!

Hello,

Please try one of those plugins https://kinsta.com/blog/wordpress-donation-plugins/

Thank you!

Hi,

Usually, the color and image are set on the row, so please edit with tagDiv Composer and select the row and go in the tab CSS, and there you can remove it https://i.imgur.com/IkbGWUS.png -> https://forum.tagdiv.com/topic/background-color-of-the-main-menu-be-changed/

Thank you!

Hi,

To do this, you need to create a page where you can add the menu login, menu, social icons, etc, and after setting the page ID in the modal popup, set the trigger to button, and add this element instead of the mobile menu https://forum.tagdiv.com/modal-popup/

Thank you!

Hello,

Unfortunately, if you attach screenshots, I cannot see them.

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

Did you have installed a plugin recently? Or update one?
Please check for a plugin conflict.

Thank you!

Hello,

The theme has table content, but this is available only if you use a Single Post Template from tagdiv Cloud Library -> https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/ -> https://forum.tagdiv.com/single-post-shortcodes/, but you can not set it after the first paragraph; this can be done with a plugin.

Thank you!

Hello,

Please let me know what version of the theme you have on the websites.
Please update the theme to the latest version 12.6.5.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
You could consider reinstalling the WordPress version, reinstalling the theme, and checking for this plugin wp-zexit.php. It might be wise to inspect via FTP if it doesn’t appear in the WordPress -> Plugins. Additionally, using Wordfence to scan the website and remove unknown users would be prudent.
Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hello,

Did you have made a mobile page? If yes, please disable it from here -> https://i.imgur.com/w3eIOix.png
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

Hello,

I’m glad that you have figured out it.

Have a great day!

Hi,

Please send those details via email.

Thank you!