Hi,

Please make sure that you don’t have mixed content errors; you can check the console. You have to use an SSL plugin to fix it and then try to activate it again -> https://www.hostinger.com/tutorials/fix-mixed-content-wordpress/ -> https://wordpress.org/plugins/really-simple-ssl/
Also, if the theme can’t be activated, please check the console and see if there are message errors.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hello,

Do you edit the cloud template of the product?
For product, you need to set the text and meta description for each product when you add it https://yoast.com/product-descriptions-woocommerce-seo/

Thank you!

Hi,

Please check this guide https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/

Thank you!

Hi,

We can take a look; please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hi,

You can edit this template with tagDiv Composer. Do you have an error when you try to edit?

Thank you!

Hi,

I just checked, and you have a product template. Can you please provide some screenshots?

Thank you!

Hello,

Please check with the tagDiv Composer and disable the H1. For example, H1 from logo(header, footer, mobile, sticky): https://forum.tagdiv.com/topic/6-h1-tags-on-front-page-bing-have-deindexed-my-site/

Thank you!

Hi,

The settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/ before the update
Also, maybe you need to update the child theme because there may be differences.

Thank you!

Hello,

Unfortunately, no. This can not be changed.

Thank you!

Hi,

There is the site kit activated also.

Thank you!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access? Include the link to the topic in the email.

Thank you!

Hi,

Provide the passwords and username via email at contact@tagdiv.com.

Thank you!

Hello,

You need to change the layout of the row -> https://i.imgur.com/K5aphZJ.png
You can find more details here -> https://tagdiv.com/flexibility-rows-columns-newspaper-theme/

Thank you!

Hi,

Let only tagdiv plugins

Hi,

Can you please provide screenshots?

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

I think that you have there plugins that are not compatible with the PHP version. Please do this only using tagdiv plugins nad check after.

Thank you!

Hi,

In the newsletter provided by our theme, you can use embed code from Mailchimp, Mailer Lite or FeedBurner -> https://forum.tagdiv.com/the-newsletter-plugin/ Please check if it is like this -> https://i.imgur.com/MaowNUz.png
If you want to use another newsletter, you can set the code in column text or text with title => https://www.screencast.com/t/N6rPZvAa The shortcode/code is automatically saved.

Thank you!

Hi,

I’m glad that the issue is resolved.

Thank you!

Hi,

Can you please provide some screenshots?

Thank you!

Hello,

I recommend using the Flex Blocks and Big Grid Flex instead of the blocks 1 to 25 and Big Grid to have access to all options.

Thank you!

Hello,

You can change the excerpt for mobile live search from here -> https://i.imgur.com/WQLgFbT.png
To change the font and color for the mobile menu please go to Theme Panel -> Theme Colors -> Mobile menu/mobile search => https://www.screencast.com/t/0CvSgXp9H to set a background image go in Theme Panel -> Background -> Mobile menu/mobile search => https://www.screencast.com/t/uvDejzbX to change the font from Theme Fonts => https://www.screencast.com/t/ANBQe7hQhJd

Thank you!

Hi,

Please check this guide https://forum.tagdiv.com/edit-modules-flex-block-x/ Now you can create your own modules tha can be easy to modify instead of the module for Flex block X; please check those guides
-> https://forum.tagdiv.com/modules-builder-newspaper-theme/
-> https://forum.tagdiv.com/flex-block-builder-flex-loop-builder/

Thank you!

Hi,

I recommend manually reinstalling the theme and WordPress; I think something was deleted.

Thank you!

Hi,

Do you use the Jetpack plugin? If yes, please check this topic https://wordpress.org/support/topic/blog-token-validation-failed/

Thank you!

Hi,

Please check this topic https://forum.tagdiv.com/topic/prevent-alt-text-from-displaying-on-link-hover/

Thank you!