Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access? Include the link to the topic in the email.

Thank you!

Hi,

Did you make some optimization or delete some images from the media?

Thank you!

I provided an answer at https://forum.tagdiv.com/topic/update-12-6-4/page/2/#post-500560.

Hi,

There was an issue with the tagdiv analyzer that was removed from the theme files. You can install the update; if you want, you can try it on a staging website.

Thank you!

Hi,

You need only to add the code in the theme panel.

Thank you!

Hello,

If you want, you can change the license for that website, you need to reset it from the System status and assign the new license.

Thank you!

Hi,

Does this problem appear on the categories templates?
You can customize the category template. For the category template, please use posts loop; if you have set a posts loop then will display all posts in this category or you can use Flex Block/Big Grid Flex and set the filter to “Category -Current category” => https://i.imgur.com/7P99qx0.png and this is why the block will display posts for each category. So, please check the settings.

Thank you!

Hello,

I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager; also if possible, disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.For this version, there is no automatic option for updating.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases); in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hi,

So, you managed to set the code, right?

Have a great day!

Hi,

Indeed, there is an issue with the latest version of the Safari browser, but if you use another browser, it should work without any issues.
Also, in the next update, the issue will be fixed.

Thank you!

Hi,

Unfortunately, the badges are not working on the block for products.
A workaround is to use this element -> https://i.imgur.com/KGQdhbu.jpg to display the badges.

Thank you!

Hi,

Does this problem also occur when you are logged in? The theme doesn’t have cache except for the flex blocks, but it’s different from regular caching and only applies when pagination is used. Could you please tell us which caching plugin you are using?

Thank you!

Hi,

The CSS can be done only if your provider can insert it in the code for the newsletter, and you can set the code in column text, not in the Newsletter form.

Thank you!

Hi,

Those are just texts from the prebuilt websites -> https://i.imgur.com/Cu72h3D.png, so no worry about them.

Thank you!

Hi,

I see that your website is under construction, so I can’t check it. Can you please check when you edit the page and select the mobile viewport to see if the design is the same?
Also, Have you recently updated your plugins, theme, WordPress, php? Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

Hi Megan,

Yes, it seems this option is enabled only when you have the tagDiv Standard pack plugin. A workaround is to use header live search and customize it for mobile.

Thank you!

Hi,

A workaround can be to create a page where you can create your own mobile menu with the element you want and create more menus to be able to set a separator. After you create the page, you can set it in modal popup -> https://forum.tagdiv.com/modal-popup/ https://i.imgur.com/NekfZW3.png

Thank you!

Hi,

You need to edit from the frontend like this -> https://i.imgur.com/wHaiZXC.png or from here -> https://i.imgur.com/NQiR6vH.png

Thank you!

Hi,

Please activate and install the tagdiv Standard Pack plugin.

Thank you!

Hi,

Please make sure that you have the option enabled from the screen options https://i.imgur.com/0cklDPz.png

Thank you!

Hello,

The theme doesn’t have this functionality for the timeline. You can use a plugin, or if you want to be custom, then you can contact https://forum.tagdiv.com/modules-builder-newspaper-theme/

Thank you!

Hi,

Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access? Include the link to the topic in the email.

Thank you!

Hi,

Please add the code in htaccess -> https://www.plesk.com/blog/various/wordpress-security-headers/

Thank you!

Hi,

Did you remove files from the theme package? Also, please provide some screenshots.

Thank you!

Hi,

Sure, when a shortcode appears on a website, it often means that a plugin is not active.

Have a great day!