Hello,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please let me know what plugin for the cache you use now.
I hope this helps.

Thank you!

Hello,

Please provide some screenshots. Also, make sure that the settings are saved.

Thank you!

Hi,

You need to edit with tagDiv Composer and change the font for each element that you want https://i.imgur.com/xp4zoTb.jpg
-> https://www.youtube.com/watch?v=SoGQ0d5kIBg -> https://www.youtube.com/watch?v=jQvA64uTLkI
Also, you can use global font from Manager(Website Manager) -> Global fonts -> https://i.imgur.com/iY0bh4Y.png

Thank you!

Hello,

On mobile, you can use Flex Block 2, which has the option to swipe on pagination -> https://i.imgur.com/m61Rb15.png for next and prev pagination.

Thank you!

Hello,

Usually, the color and image are set on the row, so please edit and select the row and go in the tab https://i.imgur.com/iqpxjpt.jpg -> https://forum.tagdiv.com/topic/background-color-of-the-main-menu-be-changed/ please check each row/column/zone and delete the background color/image -> https://i.imgur.com/LgeVdGD.jpg

Thank you!

Hi,

You can not delete the empty column, only the row that contains empty columns.
If you want to delete a row, you can delete a row with the empty column using the right click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG The same steps are to delete the elements.

Thank you!

Hello,

Please check those guides https://wordpress.horje.com/code/66759 -> https://www.hostinger.com/tutorials/how-to-create-custom-widget-in-wordpress

Thank you!

Hi,

The theme has two preset default Google Fonts: Open Sans and Roboto.

Thank you!

Hello,

For this problem, please contact us via email at contact@tagdiv.com and please provide wp-admin and cPanel access. We’ll try our best to resolve the problem as soon as possible.

Thank you!

Hello,

I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access? Include the link to the topic in the email.

Thank you!

Hello,

Please let me know what problem you have on the website. I just verified, and looks well.

Thank you!

Hello,

You can achieve something similar; you can test on localhost/dev and see if it works as you want. Also, there can be done custom solutions depending on what you need.

Thank you!

Hi,

You can create the sidebar with tagdiv Composer -> https://forum.tagdiv.com/sidebars-tutorial/. You can try to use the plugin for classic widgets, and there will also be the footer section, or create a new widget.

Thank you!

Hello,

We recommend Super cache -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
We have many users who also use wp rocket -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/ -> https://www.andraware.com/wp-rocket-for-newspaper-theme/

Thank you!

Hi,

Please get in touch with us via email at contact@tagdiv.com and provide the license certificate.

Thank you!

Hello,

I see that you have a child theme, if you can use the main theme and check if the problem persists; maybe you have a code that deactivate the theme.

Thank you!

Hi,

You can manage the social icons for the mobile menu from the Theme Panel -> Social/APIS -> Social Networks => https://prnt.sc/10112uu

Thank you!

Hello,

Please make sure the settings are saved and provide some screenshots.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hi,

Please open the console and try to save something.
I think you will have a 403 or 404 error, so please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.

Thank you!

Hello,

Please let me know what version of the theme you have and WordPress.

Thank you!

Hi,

The option to turn them off (the ads )can be found in Newspaper -> System status -> https://i.imgur.com/N5Iq4j6.png

Thank you!

Hello,

To create a child theme please check this guide https://forum.tagdiv.com/the-child-theme-support-tutorial/
Please let me know what changes you make.

Thank you!

Hello,

I used this tool ->https://search.google.com/test/mobile-friendly/result?id=I04WjV_Z_eCDuMiOgpqOvw
and the mobile page is friendly -> https://i.imgur.com/wx2l2nf.png
Also, you can check this topic https://forum.tagdiv.com/topic/text-too-small-to-read-clickable-elements-too-close-together/ about a similar problem.

Thank you!

Hi,

You can ask here the questions and add screenshots. The email address is contact@tagdiv.com

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

Please get in touch with us via email at contact@tagdiv.com and provde there the license certificate and the list of the websites.

Thank you!