Hi,

I checked the menu and seems to work -> https://we.tl/t-DTKi7GSk73

Thank you!

Hello,

I think the problem is that the mega menu structure is not correctly made; please check this guide -> https://forum.tagdiv.com/mega-menu/
If you have a parent category with subcategories https://i.imgur.com/ScOzLD5.png -> https://i.imgur.com/9F8KosV.png , you need to select only the parent category for mega menu.
Also, please provide some screenshots with your settings for the menu an the link to your website.
Also, do you have posts in these categories?

Thank you!

Hi,

Please provide the link to your website. In the cloud, you will find your standard template -> https://cloud.tagdiv.com/#/load/Single

Thank you!

Hi,

There seems the template is not imported correctly. You need to select a row and check if you have this option, if yes, disable it -> https://i.imgur.com/Ph9Y3RU.png

Thank you!

Hi,

Provide a video with your settings from newspaper -> plugins.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello,

Please change the limit for title length -> https://i.imgur.com/qrSmZpV.png -> https://forum.tagdiv.com/excerpts-introduction/ for each module.

Thank you!

Hello,

You can hide the ads on the row/column -> https://i.imgur.com/QlUFWdY.png or if they have a subscription plan -> https://i.imgur.com/2efehKK.png

Thank you!

Hello,

Please make sure that you have set coreclty the plans on the plans button -> https://i.imgur.com/wiAsd6Z.png -> https://forum.tagdiv.com/shortcodes/

Thank you!

Hello,

You can use the locker based on subscriber with email -> https://forum.tagdiv.com/lockers/

Thank you!

Hello,

You can use our option for reCaptcha, which is used for login and comments.
You can set the keys in Theme Panel -> Social/API -> https://i.imgur.com/kUwnw6m.png
Also, if there is a contact form, please check this guide https://www.cloudways.com/blog/contact-form-spam-in-wordpress/

Thank you!

Hi,

1. You need to check what permission you have there, you can ask your host server to help you to add your IP to the whitelist.
2. For share you need to use a plugin for SEO https://forum.tagdiv.com/featured-posts-2/

Thank you!

Hello,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Hello,

If you use the lead element, this will be added in Opt-In Builder -> Emails.
This element doesn’t work like a newsletter.
If you want that, then you need to use the Newsletter plugin -> https://forum.tagdiv.com/the-newsletter-plugin/

Thank you!

Hi,

Please check this topic https://wordpress.org/support/topic/remove-custom-post-type-name-from-permalink/

Thank you!

Hello,

Please contact us via email at contact@tagdiv.com and provide the license certificate and specify which license you want to assign to each domain.

Thank you!

Hi,

You can set padding in the tab CSS -> https://i.imgur.com/LOAEyPv.png

Thank you!

Hi,

This is how the default settings for the user look in WordPress -> https://i.imgur.com/FzypZvG.png

Thank you!

Hello,

I did a test and the search works https://i.imgur.com/i3hmbD2.png please let me know if you use a plugin for search.

Thank you!

Hi,

Please provide the link to your website.

Thank you!

Hi,

Please go to the theme panel -> block settings https://i.imgur.com/7kgGhmk.png and hide the author name; if you don’t have set something an individual on the block should hide the author.

Thank you!

Hello,

My colleague will try to help you and find out the problem.
Please note the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you!

Hi,

The AMP only works better with the Mobile Theme plugin, and you need to select this option -> https://i.imgur.com/U1pH6QN.png
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ -> https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/ and choose what mobile version you want.

Thank you!

Hello,

It seems you have the mobile theme + amp activated.
Please deactivate those plugins, tagdiv mobile theme and amp, clear all cache.
The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can disable the mobile theme plugin on the pages from the Gutenberg editor using the following option => https://www.screencast.com/t/axXRJsWby
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ -> https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/ and choose what mobile version you want.

Thank you!

Hi,

Please make sure that you don’t have mixed content errors; you can check the console. You have to use an SSL plugin to fix it and then try to activate it again -> https://www.hostinger.com/tutorials/fix-mixed-content-wordpress/ -> https://wordpress.org/plugins/really-simple-ssl/
We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.

Thank you!

Hi,

Please add the favicon on the homepage there’s an option Customize icon => https://www.screencast.com/t/I2uVvP4b -> Site identity -> Site icon -> Change image -> publish => https://www.screencast.com/t/lY9WEOZEj
Please make sure that you have cleared your cache.
Also, you can check this article https://developers.google.com/search/docs/advanced/appearance/favicon-in-search

Thank you!