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Anamaria
tagDiv Staff

Hello,

Please check if the title is the same element and has the same settings.
Also, please check if there are not special characters.
For Vimeo, you need to add it like this https://i.imgur.com/mja00OY.png use the Vimeo element for playlist -> https://i.imgur.com/2yZ27Tm.png

Thank you!

Anamaria
tagDiv Staff

Hi,

I will add those requests, maybe the solution from this topic will help you -> https://forum.tagdiv.com/topic/category-color-and-filtering-options/ until those will be implemented.

Thank you!

Anamaria
tagDiv Staff

Hi Ken,

I would like to take a look, can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?

Thank you!

Anamaria
tagDiv Staff

Hi,

I checked and now seems the website looks fine -> https://i.imgur.com/J4kUvmK.jpg

Thank you!

Anamaria
tagDiv Staff

Hello,

The only solution is to use a posts loop with number pagination -> https://forum.tagdiv.com/posts-loop/ -> https://demo.tagdiv.com/newspaper_pro/page/2/ like in our demo.

Thank you!

Anamaria
tagDiv Staff

Hi,

Please check if you don’t have a plugin conflict.

Thank you!

Anamaria
tagDiv Staff

Hi,

Yes, you can use the same license on two websites.
Please set the wp-memory and the requirements like our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also, make sure that you are using SSL and you have a good bandwidth; the one from our server is 1GB/s, and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J
Also, you can check the console if you receive a message error.

Thank you!

Anamaria
tagDiv Staff

Hi,

Please set the wp-memory and the requirements like our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also, make sure that you are using SSL and you have a good bandwidth; the one from our server is 1GB/s, and the one that I use at home is 500MB/s, if you have low bandwidth, then you can access parts of the cloud, this can be done from the frontend, for example, if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png or from backend -> https://www.screencast.com/t/wekHmc7kJ8J
Also, you can check the console if you receive a message error.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check the settings -> General => https://i.imgur.com/Epyme7F.png and make sure you have set the site title.
You can set the title and description of your website using the Yoast Seo plugin => https://yoast.com/features/meta-descriptions/

Thank you!

Anamaria
tagDiv Staff

Hello,

I’m glad that you finally managed to do the update.
Now related to the update process, several problems may appear, but from what we have investigated, they were caused by a conflicting plugin, or by the settings on the host, so we recommend making a full backup and deactivating the extra plugin during the update.

Thank you!

Anamaria
tagDiv Staff

Hello,

The theme is Newspaper, and it has a lot of pre-built websites. To install a prebuilt website, please activate the theme, and set the requirements like in our guide > https://forum.tagdiv.com/requirements-for-newspaper/ , and after you can install it from Newspaper -> Prebuilt Websites -> https://forum.tagdiv.com/installing-demos/

Thank you!

Anamaria
tagDiv Staff

Hello,

You can use the posts loop element, if it is added on a page, will display all the posts from all categories, in the category template, will display the posts from that category -> https://forum.tagdiv.com/posts-loop/

Thank you!

Anamaria
tagDiv Staff

Hi,

Yes, there seems a problem with the system for validating the license. Sometimes this error appears if you use CDN, or you have a plugin conflict.
We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.

Thank you!

Anamaria
tagDiv Staff

Hello,

If you hide it on all the viewports then it is harder to render it. If you hide it only on some viewports, simply select another viewport, click on your element, click back on the old viewport and change the display setting.
If you have a row hidden use this code
.td-pb-row.vc_row {
display:block!important;
}

if you have other elements please let us know.

Thank you!

Anamaria
tagDiv Staff

Hello,

I think the problem is caused by the plugin Site Ground Optimizer because seems you use it -> https://i.imgur.com/uZTpO2N.png and this plugin interferes with the Ajax request, so please do a test without this plugin, clear the cache, and check after.

Thank you!

Anamaria
tagDiv Staff

Hello,

Those blocks are from tagDiv Standard Pack plugin, but I recommend using Flex Blocks instead of blocks 1-25; those are from the tagDiv standard pack and can’t be customized as a Flex Block; this plugin loads all the styles even if it is not used;

Thank you!

Anamaria
tagDiv Staff

Hi,

You can to add the favicon, in Theme Panel -> Header -> Logo and Favicon => https://www.screencast.com/t/H4ucPC2wwz
Also, on the homepage there’s an option Customize icon => https://www.screencast.com/t/I2uVvP4b -> Site identity -> Site icon -> Change image -> publish => https://www.screencast.com/t/lY9WEOZEj

Thank you!

Anamaria
tagDiv Staff

Hello,

You can import a block like that from tagDiv Cloud Library -> https://cloud.tagdiv.com/#/single/page/Blocks/1817 there are many blocks like this,
also, you can do the changes like this -> https://www.screencast.com/t/JGb3jwMv2IKu
The block will be set at the bottom page content, but you can move it where you want, select the row => https://i.imgur.com/ddupL4m.jpg

Thank you!

Anamaria
tagDiv Staff

Hi,

Yes, you can send the code from the header template.

Thank you!

Anamaria
tagDiv Staff

Hi,

Please do a test using only tagDiv plugins, clear all cache, and check the results.
Also, what version of PHP do you have and WordPress?

Thank you!

Anamaria
tagDiv Staff

Hello,

If you are using the Gutenberg editor, then there will be no sidebar in the editor, this will look like this -> https://i.imgur.com/F6PUBhU.png
If you are using some classic editor plugin, then the sidebar can be removed only from the files, for this, you need to go in -> wp-content/themes/Newspaper/editor-style.css and comment these lines of CSS -> https://imgur.com/EpWJhGZ

Hope this will help you!

Thank you!

Anamaria
tagDiv Staff

Hi,

Seems you have the maintenance mode activated -> https://i.imgur.com/N4RsawM.jpg
I think the problem is caused if you made some changes in the header template, so please use a revision of this template and check it after.
Also, what version of the theme do you have?

Thank you!

Anamaria
tagDiv Staff

Hello,

You can create a menu and assign to that menu the page and add it in the footer -> https://forum.tagdiv.com/main-menu/
Also, if you referring that you have a section ABOUT US in the footer, then please let me know what footer you use; you can provide screenshots and the link to your website.

Thank you!

Anamaria
tagDiv Staff

Hi Brandon,

Please check this video https://www.screencast.com/t/FFCSN55TUR
To change the logo please check this guide -> https://forum.tagdiv.com/add-logo-newspaper/

Thank you!

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