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Anamaria
tagDiv Staff

Hi,

Please let me know if you have tried to use only tagdiv plugins and check if the error appears.
Please try to double the wp memory limit, this problem is when you use plugins that in turn require a wp-memory limit (WPML, revolution slider) each, in turn, requires 256 MB wp memory.

Thank you!

Anamaria
tagDiv Staff

Hello,

The problem is caused by siteground plugin, which combines the css and js, please disable those options and delete the cache -> https://i.imgur.com/iKWrswu.png

Thank you!

Anamaria
tagDiv Staff

Hello,

The style issue is solved if you reinstall now the tagdiv Composer as I said above.
The plugins are not deactivated automatically, only if you have some permissions or some options on the host, which interfere.

Thank you!

Anamaria
tagDiv Staff

Hi,

For the new elements added, we update the forum documentation.

Thank you1

Anamaria
tagDiv Staff

Hi,

Have you ever had mobile theme plugin activated?
If yes, then maybe the site is indexed in Google using that version.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please let me know the design that you made; maybe you need to add margin-bottom on the block.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please edit with tagdiv Composer, select the block and in the tab layout you can change the position of the image -> https://i.imgur.com/KYEiK01.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Please let me know if you use the woo cart element, if yes, you can edit it with tagdiv Composer -> https://forum.tagdiv.com/tagdiv-shop/

Thank you!

Anamaria
tagDiv Staff

Hello,

Please let me know the message error.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Anamaria
tagDiv Staff

Hello,

Please delete the tagdiv Composer plugin, install and activate it from newspaper -> Plugins -> https://i.imgur.com/gHZuNQm.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Please delete the tagdiv Composer plugin, install and activate it from newspaper -> Plugins -> https://i.imgur.com/gHZuNQm.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Please delete the tagdiv Composer plugin, install and activate it from newspaper -> Plugins -> https://i.imgur.com/gHZuNQm.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure that you have set the shortcode in the content section, and not in the header section https://imgur.com/wKnIPtc

Thank you!

Anamaria
tagDiv Staff

Hello,

UPDATE:
Please use this code to change the link for a password reset; please make sure that you have the latest version 12.3 add_filter( 'td_login_password_reset_link', function($password_reset_link) {
return str_replace( 'wp-login.php', 'login_page_name', $password_reset_link );
});

Set the code in functions.php or in the child theme.

Thank you!

Anamaria
tagDiv Staff

Hello,

So, if you add the id plans here -> https://i.imgur.com/PdtJq8o.png then your subscribers to that plan will not see the ads that you have set on the post content.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check this video https://www.screencast.com/t/qrHFBXUKmj

Thank you!

Anamaria
tagDiv Staff

Hello,

Indeed, seems there is some issues with the Flex Blocks. Soon we will make an update to solve them.

Thank you for your understanding!

Anamaria
tagDiv Staff

Hello,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Anamaria
tagDiv Staff

Hi,

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Anamaria
tagDiv Staff

Hi,

One of my colleagues will take a look at this problem and let you know what can be done.

Thank you!

Anamaria
tagDiv Staff

Hello,

I’m glad that you found the settings.

Thank you!

Anamaria
tagDiv Staff

Hello,

I just checked and for me now as it should be, the logo is the same -> https://we.tl/t-mRBk9CNjJh

Thank you!

Anamaria
tagDiv Staff

Hello,

This element is available in the Single Post Template it is the same procedure as if you were using a plugin; you must have several headings in the post.

Thank you!

Anamaria
tagDiv Staff

Hello,

I’m glad that you managed to solve it.

Have a great day!

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