Hi,

Please be patient; a license is only valid for two sites.
Also, please don’t send so many emails with the same problem as this will cause our response to be delayed.
Support Hours (GMT+2)
Monday – Friday:
8:00 AM – 17:00 PM

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Hello,

Yes, you need to stretch each row on the pages; for the cloud template, you need to edit only once each template.

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Hello,

The wp-login.php is the file used for login and use of those hooks.

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Hello,

Please activate the tagdiv Cloud Library plugin.
So, on this website on the home page is used Flex Block 1, some blocks you can import from tagdiv Cloud Library -> https://i.imgur.com/RgIh7kK.png -> https://cloud.tagdiv.com/#/single/page/Blocks/2020 you can customize the blocks as you want.

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Hi,

Please check this topic https://wordpress.org/support/topic/youtube-api-key-doesnt-work-any-more/

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Hello,

Please provide the link to your website and some screenshots to understand the issue and to help you.

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Hi,

You have the mobile theme plugin; please deactivate it.
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose your mobile version.

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Hi,

There is this image size for background 1920 x 1080 pixels, but in this topic, there is a custom code -> https://forum.tagdiv.com/topic/resizing-the-image-in-a-background-click-ad/

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Hello,

Thank you for those details.

Have a nice day!

Hello,

Please let me know when you add the embed code. Did you add the code editor -> https://i.imgur.com/HStkCdU.png?

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Hi,

We do not recommend setting two posts loop on the same page/template, please use a flex block or another block, because most of the settings from the first loop element will be set for the second one.

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Hello Krimiwa,

Please let me know if you have set the image weight and height.
Also, what PHP version do you have? Did you use a plugin to optimize the css and js?

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Hi,

For mobile please edit with tagDiv Composer, select the viewport on phone, select the header logo and change it => https://i.imgur.com/cR7F0v4.png https://www.youtube.com/watch?v=HXQQygkCCJo -> https://forum.tagdiv.com/add-logo-newspaper/

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Hello,

I’m glad that you solve it.

Have a great day!

Hello,

Please provide a video with your settings.

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Hello Raj,

Maybe you have used a Single Post Template, and for this, you need to change the font using tagdiv Composer, edit the Single Post Template, and select the Single Post Content.
This is a video about how to change the fonts => https://www.youtube.com/watch?v=rbkYVyj1__Q also, you can use global font from Manager(Website Manager) -> Global fonts -> https://i.imgur.com/iY0bh4Y.png

Thank you!

Hello,

This sounds like a caching issue.You can check if is a plugin conflict by checking only with the theme plugins enabled. But since you say when you are logged was working correctly, then it can also be a cache or object cache https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/.
Please let me know what plugin for the cache you have and the server.

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Hello,

Please check this topic https://forum.tagdiv.com/topic/cannot-edit-the-file-post/

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Hello,

Please check this topic https://forum.tagdiv.com/topic/cannot-edit-the-file-post/

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Hello,

The only solution is to upload the images via FTP, and use only Flex Block, and set the image size to full https://i.imgur.com/md94FTV.png

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Hi,

One of my colleagues will look into this problem and let you know what can be done.
Also, on desktop, you have a good score -> https://i.imgur.com/zwo8Bxr.png but the problem is on mobile, for example, I saw that it refers to this element, which I think is from a plugin https://i.imgur.com/E5tAQM9.png

Thank you!

Hi,

Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hi,

You said you sent an email; please ensure that email is contact@tagdiv.com

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Hi,

You need to scroll inside this tab -> https://i.imgur.com/58o0iOv.png. If you have a mouse with the scroll, you can use it to scroll in tagDiv Composer. Also, this depends on whta resolution you have.
Please provide the link to your website.

Thank you!

Hi,

As I said, analyzing the request will take a few days.

I appreciate your understanding!