Hi,

This issue has been discussed already here, please check this thread: https://forum.tagdiv.com/topic/invalid-reply-from-server-endpoint-66/

Thank you!

Hello,

So, I did a test with your steps; I added the embed code in the shortcode element from Gutenberg, and for me works -> https://i.imgur.com/cWFauVf.png -> https://i.imgur.com/zqbFDnH.png
Maybe the problem is caused by the cache plugin https://i.imgur.com/aUa0OOJ.png. Does this plugin have the option to optimize the css/js?

Thank you!

Hello,

Please let me know if you use Jetpack; if yes, please check this guide https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/.
Also, I saw that you have an issue, and the mobile version is displayed on the desktop -> https://i.imgur.com/hna3Qmt.jpg.
To solve this, please check if your cache plugin has an option for mobile version https://i.imgur.com/YkuXcG8.png – https://i.imgur.com/7WTiZN7.png.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello,

I think that you have another issue because it works -> https://i.imgur.com/GVRctCX.png -> https://i.imgur.com/8XeTIgf.jpg, please reconnect it.
We have sent several requests for the problem to be solved as soon as possible https://i.imgur.com/OHlFIaE.png

Thank you!

Hello,

Yes, this was fixed; most users requested this change. This was changed in the version 11.4.2 -> https://i.imgur.com/SY28fgX.png

Thank you!

Hello,

Please let me know what plugins you use, for example, for the cache. Usually, this happens with cache plugins.

Thank you!

The post doesn’t appear in the sidebar because you are on that post, this is how it works, if you are on that post, it should not appear in the sidebar.

Hello,

The way it is displayed in the posts is correct because if you are on the current post, it no longer has to appear in the sidebar.
As you can see on the homepage, there are displayed -> https://i.imgur.com/mcRfPib.png

Thank you!

Hello,

For me, the background is displayed well https://i.imgur.com/hVO83sB.jpg

Thank you!

Hi,

Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hi,

Please provide the link to your website.

Thank you!

Hello,

Please provide the wp-admin access at contact@tagdiv.com and the license certificate.

Thank you!

Hi,

I mean, here, if you have set the width and height https://i.imgur.com/AJcmnoa.png

Thank you!

Hello,

I think that I know what the problem is, please edit the cloud template with tagDiv Composer -> https://i.imgur.com/j8YvKks.png click on the block and remove the offset -> https://i.imgur.com/dJ0iFQu.png let that field empty.

Thank you!

Hi,

As I said in this topic, please be patient. This is a general problem; maybe this is caused by a plugin you use -> https://forum.tagdiv.com/topic/home-page-do-not-open-properly/
Also, we are trying to help you, but there are also customers who are waiting for our answer, so please be patient.

Thank you!

Hello,

Please try not to reply multiple times in the topic/email if possible, this will only delay our response. Replying multiple times will refresh the topic/email date and move it to the back of the line, we answer from oldest to newest.
Please be patient! We will try to reply again and help you as soon as possible!
Support Hours (GMT+2)
Monday – Friday:
8:00 AM – 17:00 PM

Thank you!

Hello,

@ashik0415,
I just checked, and the website is displayed correctly, the mobile responsive version -> https://i.imgur.com/NEappvu.png

@misterscorefield ,The same, mobile responsive version https://i.imgur.com/KFGB8DO.png

Thank you!

Hi,

The problem is only with the Instagram personal account, with the business account works.

Thank you!

Hello,

Please provide that information via email. I can’t access your pages that are draft.

Thank you!

Hi,

Have you tried to see that a plugin conflict does not cause this issue?
Please do a test using only tagdiv plugins.

Thank you!

Hello,

I will investigate via email.

Thank you!

Hello,

Did you use Safari? Please use another browser.
Also, did you deactivate the live search? Did you use a plugin to optimize the css? Maybe this interferes with the settings that you made.

Thank you!

Hello,

Did you solve it?
It depends on your settings on the plugin and other plugins.

Thank you!

Hello Amie,

You need to set the color for the article title text https://i.imgur.com/DF9zW80.png

Thank you!

Hi,

You can add the sidebar in the inner row and after you can save it and use it where you want https://www.screencast.com/t/oa9bVj7Y9F

Thank you!