Hi,

Unfortunately, we can’t help you in this situation, you must contact the Envato team to help you https://envato.com/contact/
If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Please note that we don’t recommend you use WP Bakery anymore since there can be conflicts between TagDiv Composer and WP Bakery; also WP Bakery can’t edit the tagDiv Composer templates. You can use the cloud library and directly import a homepage template if you want: https://forum.tagdiv.com/homepage-how-to-build-and-set-it/

Hope this help you!

Thank you!

Hi,

Hello,

You can use this option https://forum.tagdiv.com/use-tabbed-content-shortcode/ it’s not like your example, but you can try it.
The tabbed content works with pages, so please check the documentation.
You can add in the page flex block and filter them.

Thank you!

Hello,

Please let me know the message error.Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.

Thank you!

Hello,

You can create your CPT and taxonomies
-> https://forum.tagdiv.com/introduction-cpt-acf-newspaper-theme/
-> https://forum.tagdiv.com/use-posts-lists-shortcode/
-> https://forum.tagdiv.com/filters-sorting-taxonomies/
-> https://forum.tagdiv.com/custom-fields-support/

Thank you!

Hi,

If you want to delete an element/row, please edit with tagdiv Composer and delete it using the right-click on the row icon -> http://prntscr.com/owlyuw -> http://prntscr.com/owlynq or using the drag and drop -> http://prntscr.com/owlz2r or you can click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG.

Thank you!

Hi,

So you solve it? You can try to add the code embed in the code editor, without shortcode.

Thank you!

Hello,

Some bugs with the Event Calendar plugin are on our list for bugs.
Maybe in the next update will be fixed.

Thank you for your understanding!

Hello,

I’m glad that you changed the logo.

Have a great day!

Hello,

We can take a look and try to help you, but for this, you need to contact us via email.
Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic to identify you
Our team will take a look!

Thank you!

Hello,

You can add the shortcode in the column text or text with title.
“Column text” and “text with title” elements have a button called “edit content” and if you click on that button, the WP Editor will open and you can add some text/code/shortcode there. Close the WP Editor from X, save the changes from Composer and view the page to see the changes.

Thank you!

Hello,

You need to do it like in the video; you do not need to resize the browser -> https://www.screencast.com/t/23gKOj4T please check if the logo image is set to show.

Thank you!

Hi,

Please use appropriate language.
If you want to include a code in the header, you can do it in the Theme Panel -> Analytics/Js Codes -> https://i.imgur.com/luY5yis.png

Thank you!

Hello,

Please check if you have those requirements made like in our guide https://i.imgur.com/coRhB4u.png -> https://i.imgur.com/BcovDM2.png -> https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello,

The code needs to be added only once in the Theme Panel -> Analytics/Js Codes -> https://i.imgur.com/luY5yis.png, so please delete the code from other places where you add it.

Thank you!

Hello @therion250,

Please check the answer from your topic https://forum.tagdiv.com/topic/the-place-does-not-appear-when-creating-a-post-in-the-directory/. You need to add the Google Maps API -> https://forum.tagdiv.com/use-google-maps-api/

Thank you!

Hi,

Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.

Thank you!

Hello,

I think this depends on the PHP version because I have 8.0.25, and this warning is not displayed for me.

Thank you!

Hi,

So the problem was only with the mobile menu, right? Please try to change the element with a modal popup -> https://forum.tagdiv.com/modal-popup/ You need to create a page where to add the menu with a list menu, set the page id in the modal popup, and check if the problem persists.

Thank you!

Hello,

Please delete the tagdiv Composer plugin, install and activate it from newspaper -> Plugins -> https://i.imgur.com/gHZuNQm.png
Also, ensure that the error is not caused by a plugin that blocks the process of installing the plugin.

Thank you!

Hello,

I’m glad the problem was resolved.

Have a great day!

Hello Raj,

I’m glad.
If you have other questions, let us know.

Have a great day!

Hi,

For Cloudflare we have only this guide https://forum.tagdiv.com/cloudflare-cdn/
There are many optimization guides provided by our users here in the forum, some made by us; you could check some of them
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/high-number-of-ajax-request/
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://www.andraware.com/wp-rocket-for-newspaper-theme/
– https://spraythemes.com/newspaper-theme/how-to-speed-up-the-newspaper-wordpress-theme-using-wp-rocket/
– https://forum.tagdiv.com/topic/page-speed-guide-for-2023-beginners-and-advanced/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
– https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
– https://underconstructionpage.com/optimize-wordpress-database/
– https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/
Also, pagespeed is not covered by support -> https://forum.tagdiv.com/newspaper-theme-support/

Thank you!

Hello,

For the location, you need to add your Google API -> https://forum.tagdiv.com/use-google-maps-api/
You can find the posts/cpt in Directories https://i.imgur.com/lb3cpnh.png -> https://i.imgur.com/bn0HF6f.png or you can create taxonomies for locations and set it -> https://i.imgur.com/02H0nMK.png
You can change it to save to posts https://i.imgur.com/vdAU5ls.png

Thank you!

Hi,

We would like to investigate this issue further.
Please contact us via email at contact@tagdiv.com and provide once again the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look and let you know what can be done!

Thank you!

Hi,

This issue has already been discussed here, please check this thread: https://forum.tagdiv.com/topic/invalid-reply-from-server-endpoint-66/

Thank you!