Hello,

The tagDiv Composer and tagdiv Cloud Library are the required plugins, so please don’t deactivate them, especially since you are using an element from it; please leave it active, and then this problem will not appear again.

Thank you!

Hi,

Please disable the CoBlocks, the plugins from the theme are named as tagdiv Composer, and tagdiv Cloud Library.

Thank you!

Hello,

Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit, and please make sure you do not have a plugin conflict.

Hope it will help you!

Thank you!

Hi,

Please provide the link to your website.

Thank you!

Hello,

I’m glad you solve the problem.

Have a great day!

Hi,

When you update the theme, please disable all extra plugins, and after doing the update.
There are also situations where the update does not work properly (due to certain extra plugins that are active, certain restrictions, and server settings), so, please deactivated all extra plugins (if you have WordFence, you need to use the WordFence Assistant to remove it).

Thank you!

Hello @kubick,

Yes, a user can add a post if his option is unchecked https://i.imgur.com/MOxwlXJ.png

Thank you!

Hello Jason,

If you want to update the theme, you should download the latest version of it from Theme Forest account and download it.
Please make a full backup to all files and database => https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme manually https://forum.tagdiv.com/how-to-update-the-theme-2/ via FTP/cPanel/File Manager, also if possible disable extra plugins during the theme update to avoid any problems that may arise and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look. You can try to update the theme on a staging website.
After you update the theme, you need to update the theme plugins too.
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Hope this help you!

Thank you!

Hello,

I think the problem is from the plugin for the cache that you use.
Please let me know what plugin for the cache you use.

Thank you!

Hello,

You can use then this option for review https://forum.tagdiv.com/reviews-2/
The fields are required for your users.

Thank you!

Hello,

For the standard header, you can’t change the width.
Also, we recommend using a cloud template, so please import a cloud template from tagdiv Cloud Library -> https://www.youtube.com/watch?v=6m8-EebnfM0 -> https://forum.tagdiv.com/header-manager/

Thank you!

Hello,

Unfortunately, only those options are for ads.
I added it to the list, but I don’t think it will be added.

Thank you!

Hello,

I did a test and for me works, well, please provide the link to your website.

Thank you!

Hi,

Please try to use a default theme, maybe the issue is from WordPress.

Thank you!

Hello,

Please check what color you have selected for the author -> https://i.imgur.com/rk43lCd.png

Thank you!

Hi,

We can take a look so, please contact us via email at contact@tagdiv.com and provide the wp-admin and cPanel login and the license certificate and purchase code.
You can request a refund here: https://themeforest.net/refund_requests/new, this request will be analyzed if the terms of use of the theme have been respected.

Thank you!

Hi,

It is not recommended to edit the reviews, but you can try it.

Thank you!

Hello,

Please do a test only with tagdiv plugins, if you have the WP Bakery, then please disable it https://i.imgur.com/crJbDN4.png

Thank you!

Hello,

I recommend you update the theme on a staging website and make sure that you activate the tagDiv plugins activated to keep the website’s look.
Before the update, please fully backup all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ using method B.
Also, please let us know about errors when you try to update the theme; also, please disable all extra plugins.

Thank you!

Hello,

Please check the topic and try the steps https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/ please use a revision of the page/template.

Thank you!

Hi,

Please open the console and check which errors you have, so we can investigate the issue.
Make sure there is not a plugin conflict or a cache issue. Please make a test, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hi,

First of all, it is not recommended to auto-update any theme or plugin, as there is a possibility that it may cause certain problems with the functionality of the website. Also, it is always advisable to make a backup to all files and databases before updating -> https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://wordpress.org/support/article/updating-wordpress/
It looks like the tagDiv plugins can’t be installed, like tagDiv Composer and tagDiv Cloud Library, so please check and activated the plugins.
There are also situations where the update does not work properly (due to certain extra plugins that are active, certain restrictions, and server settings), so, please deactivated all extra plugins (if you have WordFence, you need to use the WordFence Assistant to remove it).

Thank you!

Hello,

The situation is that when you set the background video on row on mobile version and you are using a mobile device, the website will load very slow and in some situations, it will not load completely, therefore, our developers decided that this feature will affect negatively the mobile version and so was not implemented.

Thank you for your understanding!

Hi,

To set the menu on the element, you need to edit with tagDiv Composer, select the viewport on the phone select the mobile menu and set the menu -> https://i.imgur.com/13785vs.png

Thank you!

Hello,

Our theme does not have the option to take the first image from the post and set it as a featured image -> https://forum.tagdiv.com/featured-image-or-video/
Also, the settings from Theme Panel are used for the Standard Prebuilt website, so if you have a Pro Prebuilt, you need to edit with tagdiv Composer.
You can delete the element Single Featured image with right-click from the Single post template so that in this mode you won’t have a featured image -> https://i.imgur.com/re1XWKO.jpg or selecting the element and with drag & drop place into the deleting red zone from the bottom right of the page => https://i.imgur.com/vkQVCjn.jpg the same steps to delete another element.

Thank you!