Hi @nuglmedia,

I answered you on this topic https://forum.tagdiv.com/topic/wp-editor-not-loading-when-trying-to-edit-content-of-column-text/
Also, check the above steps that I recommended.

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ -> https://www.siteground.com/kb/403-forbidden-error/
If the problem is not solved after this, we can take a look at this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL/ cPanel/FTP and credentials
– a link to this topic to identify you

Thank you!

Hi,

I answered you on this topic https://forum.tagdiv.com/topic/i-want-to-disable-infinite-scroll-on-single-post/

Thank you!

Hello,

For this error, please check this topic: https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Thank you!

Hello,

If the settings are not saved, please check this topic -> https://forum.tagdiv.com/topic/updating-the-single-template-does-not-reflect-on-site/
Also, please try all the steps from above. Check this guide also: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Hello,

If the account Envato was hacked, then you have to contact them and explain the problem, we can not change the activation code.

Thank you!

Hi,

You can use a license key for one single product. We’ve introduced the Manage License System, which can be seen in the 11.4.3 version of the theme in Newspaper -> My license. You can assign or unassign a domain from there. One can be used for staging and one for your live website.
According to Envato license terms, a theme can be used for a single end product (website):
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular
This message appears when the theme has already been assigned to a website.

Thank you!

Hello,

1. That demo has a extra class https://i.imgur.com/JZeNrlk.png to change the color you need to use a custom code css -> https://i.imgur.com/MWLp8LK.png
.td-history-pro .td-arrows .td-next-prev-wrap
{
background-color: red;
}
Set the code in Newspaper -> Theme panel -> Custom code -> Custom CSS.

2. The color for ToTop Button is the Accent color from Theme Panel -> Theme Color -> General Theme color => https://i.imgur.com/AEEkWBx.png

Thank you!

Hello,

A solution could be to use the unique article option, follow this guide: https://forum.tagdiv.com/unique-articles/
This option automatically removes duplicate posts from the page.
Also, another solution is to set the offset posts on the blocks => https://www.screencast.com/t/Tsiu65TSaRS -> https://www.screencast.com/t/YbkmVbsBrnk

If you mean anything else, then please provide more information about your issues, screenshots or a video, so I can help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

I’m glad that the problem is finally solved.

Have a great day!

Hi,

Our them has only the option to exclude all pages from search -> https://i.imgur.com/TFQ2IGH.png but you can use a plugin that can exclude only the selected page/post -> https://wordpress.org/plugins/search-exclude/

Have a great day!

Hello,

For this error, please check this topic: https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/

Thank you!

Hi,

I’m glad you have figured out and solved this!

Have a lovely day!

Hello,

I just checked and seems you have activated the mobile theme and set it on the AMP -> https://i.imgur.com/LVk7ToI.png
You can use AMP, but we offer support for the mobile version only with mobile theme + AMP plugin and set for AMP -> https://imgur.com/1kMs1ds
These are the options for the AMP: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/ Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Hello,

If the AdSense code needs to be set between head tags, this can be put in our theme in Theme Panel -> Analytics/Js Codes -> https://prnt.sc/10jk7fq -> https://infotechapb.com/disable-top-adsense-anchor-ads/

Thank you!

Hello,

Usually, the ads are set in the element AD BOX, and you can remove it, edit with tagDiv Composer, select the Ad box element and with right-click you can delete it => https://www.screencast.com/t/2GfCVx9BCAw7 or with drag & drop place it into the deleting red zone from the bottom right of the page.

Thank you!

Hello,

Seems you have four columns in the footer -> https://i.imgur.com/H8xPGHl.png
Also, for Newsmag you can’t edit the footer template.

Thank you!

Hi,

You can try to do a test on a staging website, and do there the test only with tagDiv plugins and see if the problem persists.
Yes, indeed, if you use these plugins on certain pages, it may not work anymore, but these plugins are not tested with the theme.
As long as you can’t do a test only with tagDiv plugins, you need to check which plugin can cause the problem.
We can take a look, so please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access to investigate the issue.
Also, during the investigation know that we will disable the other non tagDiv plugins.
Also, please make a full backup to all files and databases and include the link to this topic to identify you.

Thank you!

Hello,

Please provide a video with your issue.
A solution for sending a screenshot or video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

Please check this topic to increase the page speed ->
https://forum.tagdiv.com/topic/slow-my-webiste/ there are many suggestions.

Thank you!

Hello!

Please provide more information about this issue, screenshots or a video, so I can understand better and help you efficiently in a short time.

A solution for sending a screenshot or video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

Please provide the link to your website when you want to have four columns.
Do you have multiple licenses?

Thank you!

Hello,

Normally, if the theme is set to only one website, then there will be no problem.
This is an article to find your license https://tagdiv.com/how-to-activate-the-newspaper-theme/

Thank you!

Hello,

It’s as I thought, there is an option that interferes with the opt-in builder, but if you contact us by email one of my colleagues will investigate and tell you what the option was. It depends from one website to another.
Please contact us via email at contact@tagdiv.com, and provide a wp-admin and cPanel URL and credentials.

Thank you!

Hello,

You can assign a Single Post Template for the posts which have the smart list.
Check this topic: https://forum.tagdiv.com/topic/different-logo-in-categorypage/ ; Here is explained how to duplicate a header template correctly and do some changes for single post template

Thank you!