Hello,

If your settings are not saved, please check this topic -> https://forum.tagdiv.com/topic/newspaper-theme-panel-settings-are-not-being-saved/

Thank you!

Hello,

Please provide more details about your issue, like screenshots or the link to your website.
Also, please make sure that you have enabled the proper thumbs with these sizes in order to show the featured images properly, check this: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ -> https://i.imgur.com/8rs5E6P.png -> https://forum.tagdiv.com/theme-thumbs/ -> https://forum.tagdiv.com/featured-image-or-video/

Thank you!

Hello Richard,

Please don’t share your license certificate and the license key on the forum.
Please us know what error message you receive.

Thank you!

Hello,

Please check if you have the tagDiv Standard Pack plugin installed and activated, if not, please activate it, clear the cache and see if the error persists.

Thank you!

Hello,

This error is related by Chrome -> https://community.godaddy.com/s/question/0D53t00006Vm93k/this-page-isnt-working
-> https://kaustubhtalathi.medium.com/wordpress-err-empty-response-f8909c2679ac

Thank you!

Hello,

If the block is in inactive widgets, you can remove it -> https://i.imgur.com/VnUfs7G.png
If you don’t mean this please give me more details, screenshots.

Thank you!

Hi,

Unfortunately, there is no option to add to the mobile menu.
You can try to use a plugin. I can’t recommend one, but you can make tests with different plugins and see the results.

Thank you for your understanding!

Hello,

Unfortunately, you can’t use a flex block or other block to display a page.

Thank you!

Hello,

If you want to update the theme I recommend that you update the theme via FTP/cPanel on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/

Thank you!

Hi,

Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

Please make a full backup and contact us via email at contact@tagdiv.com and provide wp-admin login (to can login in WordPress admin zone) and the license certificate. We will take a look at the problem and we’ll fix it.

Thank you!

Hi,

Please check this video and follow the steps -> https://we.tl/t-i8frbUwijB

Thank you!

Hello,

Please try this custom code CSS to hide it
#mp_form_below_posts6 form.mailpoet_form
{
display: none;
}
This code needs to be set in Theme Panel -> Custom Code -> Custom CSS.

Hope this help you!

Thank you!

Hi,

The next update will be next week, we are still doing some testing.

Thank you!

Hello,

I’m sorry to hear that you didn’t have a pleasant first experience and we will try to help you get what you want.
Please let me know what prebuilt website you have installed, also, to change the logo please check this article https://forum.tagdiv.com/add-logo-newspaper/ and if you use an Image logo, please make sure is set to Show -> https://prnt.sc/10cpx7e
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Hi,

My colleague has resent the email.

Thank you!

Hi,

I would like to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you

Thank you!

Hi,

I would like to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello @AI_Mangaman

Those Theme Panel options were designed when using standard templates from Theme Panel (header, footer, etc), but now due to the fact that the theme can be edited from the frontend, this option has been introduced by the Website Manager -> https://www.youtube.com/watch?v=jQvA64uTLkI

Thank you!

Hi,

Please try the solution provided above in this topic https://forum.tagdiv.com/topic/how-do-i-add-a-patreon-social-link/

Thank you!

Hi,

You can try the Polylang plugin, which has a free version https://wordpress.org/plugins/polylang/

Thank you!

Hello,

Usually, this issue is related to a firewall or security module which blocks the admin-ajax.php requests. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Thank you!

Hi,

Please us know what error message you receive.

Thank you!

Hello,

Please check if you have set other excerpts for that post.
The excerpt is getting the content from the beginning of posts, but this is only if there is no text set in the excerpt zone -> https://i.imgur.com/BLvoT6p.jpg -> https://forum.tagdiv.com/excerpts-introduction/
-> https://woocommerce.com/document/woocommerce-memberships-settings/#section-5

Thank you!

Hi,

Please purge your cache and the OPcache from WP Rocket, and try again.
Also, please if you can do a test using the theme plugins, clear all cache and see if the issue persists.

Thank you!