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Anamaria
tagDiv Staff

Hello,

Please remove the generated CSS and generate it again.
Also, please let me know what plugins you have installed, sometimes can interfere with the tagDiv Analyzer.

Thank you!

Anamaria
tagDiv Staff

Hello,

I just checked your website and look fine https://www.screencast.com/t/Yvu8W3mC

Thank you!

Anamaria
tagDiv Staff

Hello,

To change the name of categories please check this article https://wordpress.com/support/posts/categories/#edit-or-delete-categories

Thank you!

Anamaria
tagDiv Staff

Hello,

Disconnect your Instagram and Facebook, please execute these steps:
1. disable tagDiv Composer and tagDiv Social Counter
2. uninstall(delete) tagDiv Composer and tagDiv Social Counter
3. clear cache (if cache plugin exists)
4. install tagDiv Composer and tagDiv Social Counter
5. activate tagDiv Composer and tagDiv Social Counter
6. clear cache (if cache plugin exists)
Reconnect the Instagram and Facebook account again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Anamaria
tagDiv Staff

Hello,

To make the website full width please check this topic https://forum.tagdiv.com/topic/change-header-and-body/

Thank you!

Anamaria
tagDiv Staff

Hello,

I’m glad you find the settings.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please delete the entire row https://www.screencast.com/t/4ovfZeTkS

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, I can’t access your website => https://i.imgur.com/5bQeWuv.png
Usually, such problems are caused by a plugin conflict.
Also, we need to take a look, so please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access to investigate the issue.
Also, during the investigation to know that we will disable the other non tagDiv plugins
Also, please make a full backup to all files and databases.

Thank you!

Anamaria
tagDiv Staff
Anamaria
tagDiv Staff

Hello,

Please contact us by email that my colleague provided you contact@tagdiv.com

Thank you!

Anamaria
tagDiv Staff

Hello,

Please contact us via email at contact@tagdiv.com and provide the wp-admin login and the license certificate and purchase code.
Our team will take a look!

Thank you for understanding!

Anamaria
tagDiv Staff

Hello,

You have a header template from Cloud Library, then you need to edit with tagDiv Composer https://www.screencast.com/t/Y5j6ArY8Ug, select the row on the top, and with right-click you can delete it => https://www.screencast.com/t/fdBMaqQevyo

Thank you!

Anamaria
tagDiv Staff

Hello,

The cyber sale is only a week, not a month.
The period ends on December 1, 2021.

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, I don’t understand what you want to achieve, can you give me more details?
Also, if you referring to activating the theme please check this article ->https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
If you referring to importing a prebuilt template please check this video https://www.youtube.com/watch?v=ezaaE2VP7V8

Thank you!

Anamaria
tagDiv Staff

Hello,

I just verified your website and now the logo is displayed => https://i.imgur.com/pze6zyx.png -> https://i.imgur.com/65s1yeE.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Depending on which filter you apply, the News Ticker will display posts => https://i.imgur.com/VMTobAV.png

Thank you!

Anamaria
tagDiv Staff

Hello,

I saw that you have a very good score on the desktop -> https://i.imgur.com/VA6fN90.png
Also, for mobile https://i.imgur.com/UxPinof.png
You can try to use the mobile page to reduce the LCP, where you can set the size of the images with tagDiv Composer -> https://i.imgur.com/XH06BAQ.png

Thank you!

Anamaria
tagDiv Staff

Hello,

To optimize the website and make it faster, please check our guides from here:
-> How to Make the Site Faster
-> Cache plugin – install and configure
-> Cloudflare (CDN)
-> Autoptimize Plugin – install and configuration

Thank you!

Anamaria
tagDiv Staff

Hello,

Please check this topic with the same issue https://forum.tagdiv.com/topic/tagdiv-composer-not-working-63/ and please let me know the results.

Thank you!

Anamaria
tagDiv Staff

Hello,

You can find the folder of the child theme in this path => Newspaper-tf\code\Newspaper-child also, this is a guide that can help you to create a child theme https://forum.tagdiv.com/the-child-theme-support-tutorial/

Hope this helps you!

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, this implementation must be done in the theme files.

Thank you!

Anamaria
tagDiv Staff

Hello @Vjcoil,

Please let me know what version theme you have.
Also, please try to change the Youtube API.

Thank you!

Anamaria
tagDiv Staff
Anamaria
tagDiv Staff

Hello,

Please make sure that you have the latest theme version, Newspaper v11.3.2
If you already have this version, please delete the tagDiv Composer and reinstall it from Newspaper > plugins.
Also, you can reset the key from System Status and it again -> https://i.imgur.com/JBAaD8t.png

Let me know the results!

Thank you!

Anamaria
tagDiv Staff

Hello,

One of my colleagues replied by email, the cause of this problem is Advanced Access Manager if you disable it and clear all cache the authors will be displayed.
So, please check the email and Spam section.

Thank you!

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