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Anamaria
tagDiv Staff

Hello,

In this article is described what image size is used for each module https://forum.tagdiv.com/theme-thumbs/

Thank you!

Anamaria
tagDiv Staff

Hello,

Please stretch the row => https://i.imgur.com/W2NoqTz.png

Thank you!

Anamaria
tagDiv Staff

Hello Devs,

Please check this topic about page speed https://forum.tagdiv.com/topic/why-is-my-websites-mobile-google-test-slow/

Thank you!

Anamaria
tagDiv Staff

Hello,

Please do a test using only tagDiv plugins, clear all cache and see if the problem persists.
Also, please let me know if you have a prebuilt website installed or just imported templates for what you needed?

Thank you!

Anamaria
tagDiv Staff

Hello,

I’m glad you solved the issue.

Have a nice day!

Anamaria
tagDiv Staff

Hi,

The Envato license specifies that each code can be used on a single end product
https://themeforest.net/licenses/standard
https://themeforest.net/licenses/faq
So a testing environment or local private install will not be a violation of the terms.

Thank you!

Anamaria
tagDiv Staff

Hello,

To make the website full width please check this topic https://forum.tagdiv.com/topic/change-header-and-body/

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure you have the tagDiv Standard Pack plugin activated.
The WPBakery plugin is an older page builder, and we have our page builder, tagDiv Composer.
We have long recommended to shift from WPBakery to tagDiv Composer because WPBakery is an old builder plugin => https://i.imgur.com/O4CA0y0.png -> https://i.imgur.com/bFnzNtQ.png -> https://i.imgur.com/mv8AhFU.png -> https://i.imgur.com/IMyLYiY.png
So, you can start to create the pages with the tagDiv Composer.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Anamaria
tagDiv Staff

Hi,

I just answered here in your own topic: https://forum.tagdiv.com/topic/mobile-responsive-issue-3/#post-425004
Please let’s continue the discussion there!

Thank you for understanding!

Anamaria
tagDiv Staff

Hello,

I saw you made 2 topics, and the problem was that you had a mobile theme plugin enabled, so please disable it.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.

Thank you!

Anamaria
tagDiv Staff

Hello,

The logo for that demo is set in Theme Panel -> Header -> Logo and favicon => https://i.imgur.com/UqYXRhh.png, but you can set the logo as @Lalit describe.

Thank you!

Anamaria
tagDiv Staff

Hello,

1. The footer template does not have the button to be edited with the tagDiv Composer in the backend. Please check this guide:https://forum.tagdiv.com/footer-templates/
You can edit with tagDiv Composer the footer template can be edited only from the frontend if it is assigned, edit a page/post template with tagDiv Composer and go down to the footer => https://www.screencast.com/t/rpfNhfyrF
2. There is no scroll bar, if you have a mouse with the scroll you can use it to scroll in tagDiv Composer.

Thank you!

Anamaria
tagDiv Staff

Hello,

Please edit the page, and select the template on the pagebuilder+Overlay menu => https://i.imgur.com/HcOLjQA.png, and after editing with tagDiv Composer, select the row and you can set the image in the tab called CSS => https://i.imgur.com/ilKQ9cG.jpg

Hope this help you!

Thank you!

Anamaria
tagDiv Staff

Hello,

Please try to go in Cloud Templates, select the template, edit it => https://i.imgur.com/DpvZKj5.png and try to revert a revision => https://i.imgur.com/jbmCnzm.png

Thank you!

Anamaria
tagDiv Staff

Hello,

This problem will be solved in the next update, which will be soon.
Also, until then you can contact us by email to investigate the issue.
Due to National Days Off on November 30th and December 1st, our response could be delayed. Don’t worry. We’ll get back to you ASAP. Thank you for understanding!

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, our theme doesn’t have this option.
If you don’t set a featured image on the post, then the theme will load a placeholder image, the placeholder image can be set in Theme Panel -> Block Settings -> Thumbs on Modules/Blocks => https://i.imgur.com/iISRuoX.png

Thank you!

Anamaria
tagDiv Staff

Hello @gonmarsa,

Thank you for sharing this situation with us, and I’m sure it will help other users who have this problem.
I am very glad that the problem has been solved.

Have a nice day!

Anamaria
tagDiv Staff

Hello,

You can create the sidebar with tagDiv Composer, like in this article https://forum.tagdiv.com/sidebars-tutorial/
Also, if you want to create the sidebar in Appearance -> Widgets and set the sidebar on pages, using the element from tagDiv Composer, Widget sidebar https://i.imgur.com/e1FPdYU.png -> https://i.imgur.com/q20UCZf.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Please try to change the mailer lite form to full screen and copy that code and set it in the column text.

Thank you!

Anamaria
tagDiv Staff

Hello,

To create the mobile page please check this article https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ -> https://www.youtube.com/watch?v=SpGkOnJeNZY (03:11 – Mobile Templates & Pages)

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit, and please make sure you do not have a plugin conflict.
Here is an article about how to fix this problem:
There has been a critical error on your website.
Also, please check the permalinks and re-save them -> https://i.imgur.com/MQPtVzl.png
Also, please let me know if you use WordPress.org or WordPress.com -> https://wordpress.com/support/com-vs-org/

Hope it will help you!

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure you have made the same settings, also, for mobile.
Also, please provide some screenshots or a link to your website to inspect the issue.

Thank you!

Anamaria
tagDiv Staff

Hello,

Normally, if you installed that prebuilt website it should have the same style, did you make any changes?
Please try to add this class in Custom Code -> Custom Body class => td-black => https://i.imgur.com/j8Wda0o.png

Thank you!

Anamaria
tagDiv Staff

Hello,

Please set the templates that you import them to global, after that the template will apply and you can customize them => https://i.imgur.com/HxADFzy.jpg
Also, for images please select the block and change the image size https://i.imgur.com/oPFC5aH.jpg

Thank you!

Anamaria
tagDiv Staff

Hello,

I just checked your website and now looks fine -> https://i.imgur.com/5kVMnUU.png -> https://i.imgur.com/M9youx0.png
Please clear/purge all cache that you on the website.

Thank you!

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