Hello,

Once a user has entered an email address, it will have access to that content, but currently, this implementation is done using a cookies browser, if it will connect from another browser, it must enter the email address again, but if it is the same address it will appear only once in Leads-Emails.

Thank you!

Hello,

Please let me know how you set the code, if you used the embed element from WordPress please try the solution from these topics
-> https://stackoverflow.com/questions/58040893/disabling-hiding-iframe-scroll-bar
-> http://onlinekitab.com/disable-horizontal-scrollbar-from-iframe/

Hope this help you!

Thank you!

Hello,

If you tried all the solutions on the forum and none were successful -> https://forum.tagdiv.com/topic/invalid-reply-from-server-endpoint-error-after-destroying-my-older-server/ we need to take a look, so please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access to investigate the issue.
Also, during the investigation to know that we will disable the other non tagDiv plugins
Also, please make a full backup to all files and databases.

Thank you!

Hello,

Many changes have been made over the years, and the latest version of the theme is 11.3.2.
Also, if you want to update the theme I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hello,

The theme and all the updates and functions are lifetimes available.
You only need to renew the support if you have a problem that needs to be resolved.

Thank you!

Hello,

I just verified your website and seems you have this error https://i.imgur.com/GYWzVqs.png
Please check this topic with the same error https://forum.tagdiv.com/topic/error-there-has-been-a-critical-error-on-this-website/
Also, to change the background color for the mobile header, please edit, select the viewport on phone and change the background color on the row => https://i.imgur.com/9j1EjbG.png

Hope this helps you!

Thank you!

Hello,

Please check this topic with the same issue https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/ and let me know the results.

Thank you!

Hello,

Please provide some screenshots or the link to your website.
Also, please make sure you don’t have a plugin conflict.

Thank you!

Hello,

Please try to update the theme via FTP/cPanel => https://i.imgur.com/RjXvfMp.png -> https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

Please make sure the tagDiv Standard Pack plugin is updated and activated.
Those shortcodes and the error are from tagDiv Standard Pack, and this plugin is not required from version 10.4, because the new demos are using cloud templates.

Thank you!

Hello,

I made a test and for me works the video ids => https://i.imgur.com/WDi2XKm.png, please try to clear all cache and try to set one an id, save and see if it works.

Thank you!

Hello,

If you have a cache plugin, please clear (purge) the cache.

Thank you!

Hi,

The Envato license specifies that each item can be used on a single end product
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/faq
If you use it on subdomains that are a part of your product, you could use the same key, but for different domains/sites, then you will need to buy another license from ThemeForest.

Thank you!

Hello,

Please let us know what kind of problem you had.
If you had shortcodes on the website, most of the time one of the theme plugins is not activated.

Thank you!

Hello @SNB123,

Please provide the link to your website to inspect it.

Thank you!

Hello,

Yes, you can duplicate the single post template => https://i.imgur.com/5MoFXts.png, assign it to that post https://i.imgur.com/fMMas6B.png, and delete the code for inline ads.

Thank you!

Hello @cezarsg,

Please check this article https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Hello @Chris Baird,

Please provide a video with the steps that you made.
Also, please let me know what version of the theme you have.

Thank you!

Hello,

Please check this topic https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/ and let me know the results.

Thank you!

Hello,

You can set the video Background in the row settings, and you can add in that row flex block 1 and you can customize it with tagDiv Composer, or you can import a block => https://cloud.tagdiv.com/#/load/Blocks

Thank you!

Hello,

In order to avoid misunderstandings, please provide more information about the issue, screenshots or a video in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

Thank you for this information.

Have a nice day!

Hello,

I investigated and seem to be a problem, until this issue is resolved, you can use the column text element, set the code in text zone => https://www.screencast.com/t/uDXaxJ8JSKFB. The shortcode is automatically saved.

Thank you!

Hello,

Please check this topic with the same issue https://forum.tagdiv.com/topic/invalid-reply-from-server-endpoint-error-after-destroying-my-older-server/ hope this will help you.

Thank you!

Hello,

Please go in Preferences -> Panels and enable the Featured Image/Video/Audio => https://i.imgur.com/B7LRIKy.png -> https://i.imgur.com/kyfTBMr.png
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!